Bosch Refrigerator

The range of Bosch double door refrigerators is just amazing. And this double door refrigerator is a pretty good piece for you.The capacity of this double door refrigerator is 505 litres and this is very well for you. The best thing in this refrigerator is that this is frost free refrigerator which means the utensils of ice doesn't stick with it nor stick with the shelves.

The no. of shelves in this refrigerator is 4 and they are made up of glass. The frost free technology helps to keep the food items fresh for a prolonged period of time.

Their is one more new and amazing technology you'll get and that is this refrigerator shows you that the door are perfectly shut or open, this really helps us to save electricity and the coldness of our refrigerator. The perfectly designed body of this refrigerator is made up of stainless steal. This a good option for you.

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If you are planning to buy a refrigerator this summer then you can consider a brand like Bosch. This double door refrigerator is very energy efficient and won't increase your electricity bill. It also has a decent storage capacity with stainless steel look. This will increase the ambience of your kitchen.

Features:

1. Frost-free

   
   




2. 450 litres capacity

   
   




3. Energy Rating: 4 Star

   
   




4. 1 year warranty on the product

   
   




5. 2 removable door storage compartments

   
   




6. 4 door tray

   
   




7. 1 rack, 3 compartments

   
   




8. Seperate temperature controller

   
   

You need to spend around 53K to get this in your home. So, according to me you should consider this refrigerator as a good option as it is frost free and also available at decent price. I recommend it to you.

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Last summer my father decide to buy a new REFRIGERATOR. We checkout many single door and double door refrigerators of many well known brands but we like this one most and finally we bought this one.

This is the refrigerator with smarter technology which saves upto 40% of your electricity and reduce the cost of your electricity expense. Because this is with smarter cooling sensor that's why the fruits and vegetables you going to keep in this are not going to spoil.

Features:

1. Frost-free

   
   




2. 509 litres capacity

   
   




3. Energy Rating: 3 Star

   
   




4. 1 year warranty on the product

   
   




5. 4 removable door storage compartments

   
   




6. Seperate temperature controller

   
   

You need to spend around 65K to get this in your home. So, in my opinion this is the best option for you. this is very good refrigerator at very good price and the cooling of this refrigerator is very good and the capacity is pretty well and good. So I recommend you to buy this one.

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After initial research for a refrigerator having a bottom freezer and vegetable box in center we zeroed in on BOSCH KGN57AI50I(505 LIT) simply because of its beautiful SIMPLE design and very practical features as compared to Hitachi, Sharp and Panasonic which were in comparable price points and capacity.

Having purchased the refrigerator from SONY MONY(S.V.Road, Parle West, Mumbai) on 14th January 2014 our machine was to be delivered on 15th January 2014: and then began the saga of phenomenal after sale service:

1) When the machine was delivered on 15th January 2014, there was no warranty card in the box or with the delivery person and he had no idea as to why that was the case? He was used to delivering the same with other brands and refrigerators, but was perplexed why this was a peculiar case? On phoning the store they said maybe it is inside the refrigerator and he should search it properly. On repeated searches and phoning various sales and managerial staff they all gave up without any proper answer and asked us to wait till the demo person shows up. This whole incident went on from 12:00 noon to 1:20 pm on 15th January 2014.

2) We get a call on 16th January 2014 from Bosch sales/demo representative giving us a time of 2:30pm in the afternoon(no other time is suitable for him) and thankfully telling us that he is bringing over the coveted warranty card and showing us his surprise that we are not aware of this.

3) When he arrives(Mr. Sabir Khan-9892972561), we request him to reverse the position of the door(as this is one of the good features wherein the door opening can be altered/reversed to any preferable side) and to our surprise he tells us that we should ask for a technical person and take an appointment for him.(then what was he there for? Ohh! Only to deliver the warranty card) and that was end of demo by him.

4) So we request him to send us another person from his company(Jeeves- this is a company to which Bosch has outsourced its demo and technical customer care service in Malad-Mumbai).

5) On 17th January 2014 again we get a phone call from a new set of demo/sales/technical people informing us that they will be visiting us in afternoon from 2:00 pm.

6) An expert team of two technical people arrive(headed by Mr. Dharmendra - 7666679938) and we thought that now they will reverse the refrigerator door(it is very simple- only hinges from one end have to be removed and fixed on other end - its a modular fitting).

7) They made us empty the refrigerator as they had to bend and shift and move the whole machine.me and my wife helped and cooperated with them and emptied the refrigerator.

8) To our surprise they did not have proper tools and were using very old archaic manual tools and lot of human labor(and we were also skeptical that they could damage or scratch one of the surfaces in their enthusiasm, with which we will have to live forever). On inquiring that they represent Bosch and are not using modern automated or electric screw drivers- they said that their company does not provide them but they do have one set in their workshop.(so much for Bosch selling some of the most advanced and motorized/automatic machine tools)

9) These two gentlemen removed both the doors(the refrigeration section and freezer section) and fixed them back on the opposite side.on a detailed look we realized that one of the technician had lots of oil in his head and he left lots of marks on two surfaces of refrigerator while it was leaning on him and other guy was fixing the hinges of the doors.(I fail to understand, why do they oil their heads on duty and give customers the benefit with lots of oil marks on the appliance).

10) On our pointing this matter they took it very lightly commenting that we should clean it with COLIN surface cleaner(glass surface cleaner). Thankfully it was available readily and they volunteered to clean it as there were substantial oil marks on front door and side surfaces.

11) By late evening we realized that frost started forming in refrigerator. Ice started depositing in vents and there was water on all inner surfaces, vegetable box, chiller unit and   large quantity of water on Tupperware boxes stored inside the refrigerator. On closer inspection we also realized that the refrigerator door was shaking in one of the hinges and something had gone wrong.

12) We immediately called on the mobile number of the  head technician(Mr. Dharmendra) who told us that he was busy in Colaba(South Mumbai) and would not be able to attend us even if something had gone wrong. We will have to give a new complaint and call the customer care call center who will send someone in 48 hours.

13) So again began the whole process of wait and wait and wait till a new expert will come to diagnose the problem left over by the previous team of expert technician.

14) On the morning of 21st January 2014 a new expert this time from Bosch company arrives - Mr. Mohamed Zaid- 9167610710 and he pointed out to various mistakes by the previous team:

His expert take:

a) They have changed the door but they have not changed the rubber gasket as a result of which a gap is created in the door even in the shut position. This allows the outside air to enter the refrigerator and allows the process of frost forming and ice cubes forming in vent and other surfaces,

b) The previous team have forgotten to fix a hinge in its original vicer(a black color plastic cylindrical piece 2cm in length) and have lost it in the process of removing and fixing the refrigerator door as a result of which the doors are not in proper place and are shaking.and to locate this piece he calls up the company.

c) The company does not have a plastic vicer in ready stock and it will take 10 days time to arrive from Germany.so we have to live with the frost and shaking door for next 10 days.

d) he tells us that Colin should never be used to clean the refrigerator as it will permanently damage the hair-line finish steel surface( - and the previous expert team had bathed our refrigerator with Colin) and only baby oil or coconut oil should be used to clean the surface.

Now we are waiting for Mr. Zaid to bring one more technical help to change the rubber gasket which also should be reversed along with the door and for the company to locate a 2cm black colored cylindrical plastic vicer which is coming from Germany especially for us.

This is WORK IN PROGRESS and I will keep you guys posted about our saga of the phenomenal Customer Service and after sales service from Bosch.

This has kept us thinking:

a) Does Bosch give this kind of customer service in Europe and other parts of the world where they operate?

b) Do they have this kind of Labor practices and such efficient technical experts all over the world?

c) Do they give service to customers who have to sit at homes(you guys better take leave from your jobs if you buy Bosch appliances)  waiting for their demo guys, technical experts and teams after teams of inefficient staff.is it a curse to buy Bosch appliances?

d) We seriously wish and hope that Bosch senior staff takes a detailed look into their after sales support and processes if they seriously wish to serve customers in India.

WAITING FOR THOSE BLISSFUL DAYS WHEN WE CAN USE OUR REFRIGERATOR WITHOUT HAVING TO CALL UP BOSCH CUSTOMER CARE SERVICE AND DOING FOLLOW-UPS WITH THEIR EXPERT TEAMS.

Mr. Sanjay Nandani - 9820700720.

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This appliance is the worse piece of equipment I have ever owned. I don't know what happened to "German Engineering."

We have nothing but problems since day one. Run don't walk away from purchasing a Bosch refrigerator.

Technicians don't want to service the refrigerator because Bosch refuses to pay technicians to repair appliances under warranty .

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After lot of confusion with regards to the delivery address I was scheduled to have a Demo / Installation on 3rd Dec 12, but the technician was about to go to the wrong address. When I requested him to my requested address he declined and asked me to update my delivery address to the BOSCH customer care.

When I contacted the customer care they did update my address (ref no.470152954) and informed me that demo/installation will be scheduled for 8th Dec 12. But, after waiting the whole day at my residence when I contacted the customer care they reverted that it is not scheduled, after talking to the Branch executive he finally arranged the technician around 8:30pm on 8th Dec and since I am not available on monday he scheduled a Demo on 15th Dec 12. The technician came and plugged the refrigerator but did not give a demo as he was not aware of the system (his own words).

On 15th Dec I made a point to call first thing in the morning for confirmation. To my surprise again I get a reply that there is no Demo scheduled for 15th Dec since all my past references have been cancelled by the customer. Since the technician who had come to install (on 8th dec) had mentioned that the customer will call to fix a date for Demo. I could not further emphasis as I did not have any Ref No. for the same.

Further to my dismay I was made to speak to the Branch (for demo/installation) person who without listening to me completely just gave me a new Ref No. and informed me that the demo will be done on the following Monday or Tuesday and hanged the call. I was really disappointed by the approach and called back since I was in need.

This time I spoke to the customer care Mr.Rushab Desai (i am not sure of the surname) he was really helpful. I requested him to just listen to my situation and then jump to the concerned conclusion. He understood my plight and tried to contact the branch for the service. The branch informed him that in 1hour 30min (i.e.by 1:30pm) I would be attended to. After 2hrs Mr.Rushab contacted me for cross checking whether I was served, I informed him that no technician has called me or reached my place. At this point he asked me to wait and he took in charge. He managed to arrange the technician at the earliest. And in the next 1hr (i.e.3:30pm) I had the same guy who had come for Installation. I asked him how come he is coming since the last time he had told that he is not aware of the system, for which he replied that he has been briefed about the demo process. I believed him.

Finally a 15min job was done and I took a sigh of relief. 3week wait was finally over.

Now,

As a customer when I contact the customer care I was made to speak to 3 different personnel for a small information about my demo:

1. Customer care executive

   
   




2. Demo / Installation section Executive

   
   




3. Branch Executive (in charge of sending technicians)

   
   

Most of the time I had to wait at least 12 to 14 min to even reach the branch executive coz its a conference call arranged by the customer care. To top it all Zero listening attitude.

I understand, the confusion all started with the Croma store for delivery, but at least they delivered on the day they promised. Croma never had a Zero listening attitude. They got it delivered and they did apologize for a late delivery.

I am so disappointed with the after sales service of BOSCH that I am in two thoughts to even go ahead with any further products of the same. Now since I have already purchased the product I am worried whether if any issue arises with regards to the service, what treatment I can expect.

Truly, disappointed with the brand.

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Hii guys today I am going review about Bosch Refrigerator 2 Door FF 358L. I bought this bosch refrigerator from company and they deliver it free of cost and company provide me with 2 years warranty. Its design is awesome in black color. In starting it was working well but its not working properly. It was also making noise and vibrate automatically. Its easy to clean at home by normally cleaning method and its service is to late with no solution and no customer satisfaction. When I called the customer care they always put my call on hold. customer service also not good. And many reasons mentioned below.

1. Friends don't buy Bosch appliances.

   
   




2. With regards to the refrigerator KDN56AI50I.

   
   




3. Sidewalls gets very heated all the time.

   
   




4. Machine makes lots of noise.

   
   




5. Electricity bill is doubled.

   
   

6 It has cheap plastic Hope my review will help you all Thank you.

I bought this Bosch refrigerator from company and they deliver it free of cost and company provide me two year manufacture warranty.Its design is awesome in black color.In starting it was working well but after five months Refrigerator cooling gase leaks automatically that's why its colling capacity decreased.It was also making noise and vibrate automatically.When I called the customer care they always put my call on hold so I gone to company's showroon and complained about it, after that they sent a service boy to fix the problem and service boy filled the gase again in the refrigerator and its start cooling and again after one week same problem occur and on complaining company didn't sent any service boy so I fix that problem through local service provider and thet solve it within one hour.