I had purchased a mocassino shoe from Bata Phoenix city mall pune on 3rd December. In less than a month the heel broke into 2 pieces and bottom parts of both heels has started peeling off in less than 15 days. The shoe was purchased at 20% discount. The store sales person and store manager at the time of purchase confirmed that there is a 90 days warranty. I had asked whether there is any manufacturing defect for the discount. the answer was model is being phased out, hence the discount.
I had bought it as felt that Bata as a brand will not cheat me by selling a defective product. But I was wrong.
I went to Bata store at 4D Square mall in Ahmedabad on 2nd january for showing them the defective shoe. It is probably company owned and operated store.
the store manager said nothing can be done about the product. it must have been defective. He also said that the same shoe is now available for 50% discount. He said company policy, no exchange, warranty on discount products. You can call the customer care and they will say the same thing to you. He also said why have you come to this store. I had to tell him that the warranty is applicable all over India.
I finally left the shoe at the 4D Square mall store and left in just socks.
The store manager had no courtesy to talk properly or even attempt to help me in anyway. His stance was it was my mistake and company policy, hence nothing can be done.
If a shoe can break in less than a month and heels peel off in pieces in less than 15 days, then obviously it had a manufacturing defect. Can a company disown such thing?
My faith in Bata is finished.
I was a loyal customer of Bata for 50 years(from the age of 10 to 60 years now) . Never have worn any other brand shoe.
I do not think this will even get a response from the senior management at Bata. But the least I can do is to make other customers aware of what they are getting when buying a Bata Product.
The company will make a standard response if at all they do, saying we are sorry and some other English. I am not hopeful of a proper response.
- Thank You! We appreciate your effort.