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Home > Ecommerce and Online Business > Online Shopping > Basecamp
Basecamp
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1800-123-6888
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On 15 Feb I had purchased a lanken bottle from the Gurgaon store at Ambience Mall. It was a nice and collective water bottle made up of leather used usually in deserts.After few days when I used the bottle I had found that water was leaking through the bottle ; so I went to the store to get the new one. But unfortunately there was no second piece was available in the store and I was asked to get the same in next week as the same needs to get repaired/replaced by their corporate office.After one week When I contact them I had found that there is no single piece available for the bottle pan India and it could take more time that made my patience blew away. So I proposed them to get me the option to buy a different item of the same value or more and difference would be settled out.After few days I got the call that since bottle stock cannot be managed soon I can buy a different item.Agreeing to the same I have selected a maglite torch which is around 50 rs more than that. But than this settlement again caused fury as the original bottle was at 15% discount and the settlement amount they have calculated was MRP of new product - Offer price was old item rather than difference value of MRPs of both items ie their calculation made by earlier 15% discount to ZERO. I dIdnt agreeing to the same and asked for the refund or the new bottle to which their staff felt helpless since basecamp don't have any REFUND policy neither the stock was available pan India. But their generous staff react positively and responsibly and promise to resolve the issue by tuesday.On tuesday ie today at 6 March 2012 when again I enquired back I was really delighted with their customer service. The management decided to give Maglite torch which I have selected at the same price of my Bottle with no settlemment money obligation.The important thing here is that thou the problems were there but first their staff remained humble,well behaved and committed to their final timeline and second they tried to move a step further so that customer atleast ease from the multiple visits he has made to the store for the settlement.The question here is not for a 50 rS Difference value but the difference of Integrity in Brand and So called BrandsRegardsAvA
On a similar bad experience again on services part I'm revising the rating of the store from 5 to 2 stars. A customer can ignore the first instance and support the brand being new and staff being cooperative but one cannot allow a similar experience everytime. Recently on 14 july 2012 I hv submitted a victrinox wallet for repair since its zipping system got error but still today there is no response from the store and on call they seems to be equally helpless. If the product is good one has to ensure the customer service part
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