It was in Nov'07 when I got trapped with this jeweler. It was my engagement & the decision was all taken in a hurry. Since I hail from this place, I quickly took my mom & a friend to buy a ring for my better half.
The Trio in the shop (Father & 2 sons) treated us very well. They were too soft spoken & doing their product marketing so well that anybody can fall in their trap....We finally agreed to a ring that costed me ~21K. It was a diamond ring with 7 diamonds...I had asked the trio about the quality & the strength of the ring and were assured multiple times that all diamonds are strongly bonded within the gold structure & will not come out at all for the life time.
Since I wanted to be doubly sure, I checked with them multiple times on this aspect. Since it was a good looking ring, I had opted for it & wanted to be completely sure that I am buying a good piece that would last long since it would be a token of my love for my wife. we took the bill & took the delivery of the ring, next day.
All went fine & a month after my marriage (Mar'08), by then I had moved to Bangalore due to my professional commitments, one diamond piece unknowingly shelled out of the ring with no whereabouts. We were completely shocked but then since being in Bangalore there was hardly anything that I could do about it.
We came to delhi for Diwali trip the same year & went to the jeweller. This time again, he was completely impressive, reflected a very soft spoken attitude & gave me a 2000% assurance that he will fix a same sized diamond for Rs 1500 & that would not come out just like that. Though I was a bit skeptical this time, but since it was an engagement ring & for obvious reasons, emotions were attached to it, me & my wife decided to get it fixed by paying the amount. Even when I collected the ring back from these people, they gace me enough assurances that the diamonds are properly jolted within the golden cage & will not come out this time.
I came back to bangalore after the diwali trip & after a month, again another piece of diamond plucked out with no whereabouts. Again, since I had no option but to wait for another delhi trip to speak to the jeweller, I kept waiting.
After another 6 months when I visited the jeweller and asked him about the quality of products they make, the trio , all in one single tone, came upon fighting on me that there is no guarantee of any product. I reminded them about the assurances that they made while selling the ring to me but to my utter dissatisfaction, they were completely ignorant of my words & instead increased their voice ...just to prove that I was wrong.
I was completely surprised with their attitude & was not believing that these were the same set of people who while selling the ring to me...were treating me like very well. The way they changed colors, was quite embarassing. This time they again mentioned that they would get the ring repaired however I was not ready to be looted again & asked them for my money back.
They deduct some % as making charges & all I received was a mere 16 K. So what I spent was 23 K & what I got was 16 K with my wife wearing the ring for not more than 2 months.
While I dont regret the money, but instead the change in their behaviour & the emotions that were attached to that ring.
My only advice to all people would be (specially local residents who might shoppe with them), not to go to this jeweller at all since he is a Thug & will treat you like a customer only till the time you pay him the money.
- Thank You! We appreciate your effort.