Banggood order no. 86973331.EV200D FPV goggles
1) Terrible customer service, 2) Incorrect and poor specifications in user manuals. 3) No compensation after loss even due to company's fault in printing incorrect specs.4) BG refuses to accept any mistake and do not work with supplier to compensate customers.
Sadly, today I lost £230 EV200D goggles just because of incorrect specifications.
(user manual which has incorrect specifications
highlighted red in Ports section DC 2S-5S)
I powered up my goggles with a 4S lithium ion pack through DC port as the manual says DC 2S-5S . As soon as I plugged in, I heard a short burst it seemed like some IC burned out inside.
Afterward goggles won't power up, I even tried using USB port, no signal at all. I barely used these goggles may be once or twice before and they are without a single scratch like brand new.
I emailed BG support team to look into the issue and what I got was a vague and blunt response below:
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"For the defective product, we suggest you to repair the product or buy a replacement in local store. Simultaneously, we will send your feedback to our supplier.
Sorry for the inconvenience caused and looking forward to your reply.
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NEVER BUY ANYTHING FROM BG!!
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Now the big question is ...
Why should the customer repair the item from a local store when it got damaged due to incorrect specs provided by the company??
- Thank You! We appreciate your effort.