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Home > Home and Appliances > Kitchen Appliances > Food Processors > Bajaj Food Processors > Bajaj JMG - Food Processors
Bajaj JMG - Food Processors
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Bajaj
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Hello guys let me tell you all that I am using this food processor since last 1 year. Its a good product. Actually looking at the brand itself I had decided to buy it. It did not get spoit till now nor did I had to service or repair it. It helps me a lot during the morning time specially when I am busy. It has made kneading the flour, cutting vegetables, making smoothies and juices so easy and convenient for me. I found its price afdordable. Since it is made of plastic its cleaning is also easy.
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Think larger and you will get large. now a days a world became faster and you have to change according to it. It was a headache to do all house stuff with hands if you want to wind up your routine in time. so my Mom had given me an Idea to purses a food processor. But the point was that which one we have to select. I have been using Bajaj Food Processor for last 10 years.
Its too helpful to me . Reduce your work and enjoy to work. when I have done Finger cheap or wafers all my friends appreciate me foe doing well. It saves my time as well as gives good quality of work. It also has less maintenance. so I think its good kitchen companion too. I love it sooooo much.
If you are planning to buy Bajaj food processor then buy it only if you are willing to get it repaired on your own. The issue is with the Customer Care.
Here is what happened,
I bought Bajaj FX10 food processor about one year back. On 8th Feb 2011 there was smoke coming out of the Processor along with burning smell. I called up Bajaj Customer care on 1800222252, representative was sorry for the trouble and said technician would visit today or tomorrow. I was pleased with the courtsey and no wait time to reach representative but I realised it was of no use when no one called or visited my place for three days. When I called back again with my complaint number 20014, rep said he will forward the request on priority basis. I waited another couple of days but no use. I called again this time escalating the matter, supervisor said she will forward and make sure someone visits. This time I also noticed that they had my first name wrong on the complaint even after saying it again and again on every call nobody bothered to correct it.
I called fourth time on 18th Feb, this time I came to know they dont have supervisor on the floor and there is no escalation facility and some senior coleague gave me head office number. When I called head office they told me someone will look into the case. Still nothing happened. I called on Cust care again today on 19th Feb this time I got number for Service center. When I called Service Center they did not even see my complaint number 20014 instead they see a complaint number which was created on 18th Feb and promised someone will visit today(My first name was wrong even in the new complaint so they are consistent in making spelling mistakes).
So while I am writing this review there is still no sign of any response from the technician. I am not sure if this review is going to help Bajaj understand the plight of the consumer and take some strong corrective action in the customer care department but it will surely help potential buyers understand what they are getting into.
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