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Bajaj Allianz Travel Insurance Reviews

Dont expect claim from them
Jun 01, 2024 06:37 PM319 Views

Dont expect claim. Clearly they ignore what is written in the policy. They try to answer you absurd reasons to reject the claim. I have to reach Ombudsman to fight for it.


bangalore India
Travel Insurance Policy Not issued
Oct 24, 2022 08:11 PM1082 Views

I applied online for a Domestic Travel Insurance Policy. The payment went through and I got SMS confirmation from Bajaj Allianz Insurance that they have received the payment. However the Travel Insurance Policy was not issued.


Calls to the Customer Care turned out to be useless, most unhelpful.


Very poor service provider
Aug 01, 2022 07:32 PM1213 Views (via Mobile)

I took travel insurance policy before travel and agent agreed if any changes in travel plan. Afterall I requested to change the date and he doesn't. Afterall I contacted the online service and they agreed to give 24 to 48 hours, but not . Frequently used their help services. After 52 hours they are asking some details and not provided the same. So please don't choose these type of insurance. It may be cheap but we never get proper service . Money, time waste .


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Worst Support
May 04, 2022 12:34 PM1291 Views

Everytime they will have technical issues.


They drops calls in between.


Support is pathetic, never ever choose bajaj if you are first time buyer


Worst customer service ever!
Apr 28, 2022 10:40 PM1582 Views (via Mobile)

Tried to contact them for policy correction / refund. No proper responses through any communication channel.


p162_261MouthShut Verified Member
Delhi India
Bajaj Allianz Travel Insurance
Dec 23, 2021 03:12 PM1737 Views

My elder brother bought a second hand car. He got the RC and Insurance transferred from the previous owner after which the insurance was to expire. Bajaj Allianz customer care called my elder brother and told him in order to pay the amount for a link sent in order to review the Insurance. The same was done accordingly. Till one month, the renewed Insurance was not received. Bajaj Allianz was contacted several times plus emails were dropped multiple times followed by no result. Only refund's amount was being requested to them for its renewal considering the expiry of Insurance. Enforced by the situation resulted, a consumer complaint was filed by us against Bajaj Allianz Travel Insurance.


Worst customer service
Dec 15, 2021 05:09 PM2227 Views

The mysterious case of non-refund of the travel insurance amount upon cancellation of policy despite it nearing an entire year since policy purchase.


Strange are the workings of the visa office! They want the tickets to and back from the visiting country, and so also the travel insurance to go along, and not to forget that thick bundle of documents before they even consider your request for a visiting visa. Consulates have their policies and applicants have to adhere to their requirements. No complaints about it! They truly have their country’s interest before them, and they’ll do their best to safeguard their country’s interests.


This grievance is not with regard to any particular country’s consulate, it is with regard to a travel insurance company that benefits when patrons choose to travel.


When you make a visa application, despite being in the dark whether the consulate will approve your visa application, you still need to buy travel insurance as part of the documentation.


This is where our association with Bajaj Allianz began! I purchased travel insurance for my mother who was moving a visa application to visit me. It was at a time when the pandemic was showing signs of waning, and travel between countries was soon picking up. However the pandemic made a stronger comeback, and the consulate changed their travel rules. My mom’s visa was denied.


We promptly approached Bajaj Allianz requesting cancellation of the travel policy and thereby requesting them to refund us the amount that was due to us.


This was not the first time that we have purchased travel insurance and cancelled it. We had purchased travel insurance from HDFC Ergo the previous time around, and we promptly received our refund when the cancellation of the policy was initiated. The refund was completed in the shortest possible time.


Bajaj Allianz is not happy in refunding the cancelled policy amount, we believe. Because that’s what our experience has taught us.


When we purchased the policy, this was their tone - they were the epitome of customer success, or so it appeared:


On Fri, Jan 22, 2021 at 1:34 PM donotreply@bajajallianz.co.in wrote:


Call Us 1800-209-5858


Greetings,


We're very excited you're here.


We have issued your policy No. 12-9910-0000528172-00 .


Caringly Yours,


Bajaj Allianz General Insurance


Stay Connected and help us to improve


It was time to cancel the travel insurance, and so we wrote:


Date: Mon, Jan 25, 2021 at 10:07 PM


Subject: Cancellation of Travel: Policy Generated, number:12-9910-0000528172-00


To: customercare@bajajallianz.co.in


Hello Team,


I would like to cancel the Travel Insurance Policy 12-9910-0000528172-00 issued under name.


VFS office did not accept my Poland VISA application, hence I will not be able to travel


Kindly let me know if any further information is required?


Kind Regards,


This was just the start of a never ending chain of mails that followed. They had even sent us the escalation matrix of personnel we need to contact to address grievances if any, and so forth. If you contact the people on the escalation matrix the silence was simply mind-numbing. We even called their office a couple of times.


We’ve been asked to send bank statements of a certain period to prove that no refund was received. They said the transfer was made. But, our bank statements never reflected that. We did each and everything that was asked of us by Bajaj Allianz’s personnel. Despite this, there was no respite to our grievance, and to date our refund has not been received.


Is this customer support by any standard? If Bajaj Allianz is this hell-bent in not returning us back the cancelled policy amount, what would be the state of a customer who makes a claim for insurance money when stuck in a foreign country and needs money to pay for a hospital expense or something.


If you go by our experience, that person will rot in that country awaiting relief from Bajaj Allianz. We strongly believe that the people at Bajaj Allianz just want to pocket the money while people purchase travel policies, and then forget the rest of their commitments including making a simple refund of a cancelled policy, which is rightfully due to the policy purchaser.


Is it best to keep away from making a purchase of a travel policy from Bajaj Allianz when you travel?


Our experience says, YES! Keep away from these good-for-nothings!


Instant claim reimbursement is a MYTH with Bajaj
Nov 11, 2019 04:29 PM2239 Views

I have a travel policy and recently I experienced delay in baggage. I finished my travelling returned back to india and proceeded to get claim settlement with bajaj for delayed baggage. It is already a month and since my filing of claim, bajaj team has been harrasing me as if I made a big mistake by travelling overseas. they asked many proofs of my departure, arrival and I submitted them all details. but outcome is zero. when I inquired status of my claim, they simply say "IT WILL TAKE TIME". How much time, no one knows. Now they come up saying some more documents are required. when I asked which document are pending? their reply is - "we will come back to you"


I wish to attach my policy copy but pdf file is not supported in this review. please stay away opting for bajaj general insurance


Delhi, India India
CHEATERS
Apr 17, 2019 06:17 PM2715 Views

I was not able to travel due to medical reasons. My bookings were non - refundable(flights and hotels). I had prime insurance from Bajaj. My policy number is OG-19-9906-9910-00061741


They denied me claim due to loop holes. The agent asked me to read 36 pages booklet which I had received in the email. So while falling sick I should read 36 pages of rule book?


Singapore airlines didn't owe me anything but they were kind enough to offer me 100% refund. All I asked from Bajaj was the hotel bills. They were rude and all agents kept saying not covered.


HATE BAJAJ, never opting for you again!


Worse experience- Never Buy
Jan 12, 2018 06:07 AM4109 Views (via Android App)

Policy number OG-18-1149-9910-00050825 , claim number OC-18-1002-9910-00003940. This is pathetic company again and again asking for same document.Even though they received the same.


They don't want to settle the claim or reimburse.There employees make all efforts to not settle claim.


I have claimed for my delay in baggage,


I have sent them all documents what they told me but again they sent deficiency letter asking for same document.


Bajaj allianz travel insurance most rubbish horrib
Aug 16, 2017 02:24 AM5097 Views (via Mobile)

Never deal with this company very very bad claim settlements very slow and they keep asking for the same sht documents all the time n they just too slow it's a rubbish company they don't wana reimburse people even though they insure you .please never get insured by bajaj allianz your wasting your money and your time


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