Ill-mannered, un-welcoming and rude: Staff,
Totally clueless and unprofessional: MAnasultangement,
Incompetent, arrogant and basically untrained: Delivery and Service boys,
Low-grade, Bad-Quality, Unimpressive and Unnecessarily expensive: Furniture.
Where is the one place you can find all of this?
@Home!
ANY OF YOU CONSIDERING BUYING ANYTHING FROM THAT GOD-FORSAKEN PLACE NEEDS TO READ THIS BEFORE GOING AHEAD.
I had ordered a 2-seater sofa from Nilkamal(@Home), that I paid a bomb for, for my house. I was appalled by the terrible experience I had with it.
Literally, the only positive thing was the "anticipated" delivery date. It just went downhill from there. They have absolutely no co-ordination between the customer service, mAnasultangement and delivery. Each one says a different date and a different time for the delivery. They actually deliver from just 12 to 4 P.M., but they claim to do the entire day(you know, just for the pizzazz and all that). And during this strict timeline, they call you once and if you miss the call, the product won't be delivered that day at all, no matter what, even if you call them back just minutes later.
The so-called mAnasultangament promises you one date and time but doesn't communicate it to the delivery guys. And they were no less. They man-handled the furniture, didn't bother installing it properly(they fixed the leg cushions all crooked), were extremely rude and there was a layer of dust on it that I had to clean later. And somehow they are always in a hurry, they dictate a 5-minute timeframe and you have to give them directions to your house, get them in, install your furniture and sign for it, heaven-forbid you cross the 5-min deadline and they start grumRobotouchng about being "late" and having to go home. This was at 3 p.m., mind you.
I would have forgiven all of this if atleast the furniture was good. Low quality, badly made, faded colors, it didn't look like it was supposed to and it just looked old and pathetic.
I would strongly recommend NEVER BUY ANYTHING FROM @Home, unless you want to test your frustration limit and yell your guts out. I don't give entirely bad reviews, have never given them anywhere else, but @Home totally deserves it.
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