Recently I had a very bad experience with Aramex.Their extreme neglegance led them to lose my passport . communication with Aramex after the event was a waste of time.The only thing they have done till now is the expression of sorrow. According to them the maximum compensation they can pay for any lost parcel is$ 100 whatever its real value. Taking into considerations that they have charged$ 65 to ship the 180 gram parcel, means that the real compensation is$ 35 .( Nothing is paid till now after 5 months of the event.)
Questions for Aramex, they refused to answer it during my communication with them:
Is$ 35 s fair compensation of a lost passport?
Where can we find their Alleged compensation policy? I can not find it anywhere, not in the shipping receipt, not on their web site, & I did request to see it but they ignored.
If Aramex can not pay a fair compensation, why not to allocate little part of their high fees to insure important shipments specially documents?
What is the justification of charging$ 65 for 180 gram parcel & what service they provide in return?
By reviewing the shipping receipt, which represents the contract between the sender & Aramex, nothing was found regarding their obligation as to how & when(time frame) to deliver the parcel. Also nothing about their responsibilities regarding lost or damaged parcel.
Why Aramex charge high shipping fees from individuals without providing equivalent care & responsibilities? On the other side, Aramex seems to charge amazingly low shipping fees from online shopping stores.
Will Aramex respect their customers & declare the hidden policies in their job or continue to deceive them?
Never use Aramex
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