AO Smith EWSH

My experience about ao smith is very bad. I purchased geyser few month back. Water gets cool if not used with in one hour. Take to much time to get hot water as compared to Racold& Haier company geyser. I am using Racold co two geyser from many years& one Haier.

Racold is one of the best co geyser. Never ever purchase ao smith geyser.

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I bought a AO Smith water heater because of its thin design and 5 star rating. When the service person came to install it they said that my water connections are at the wrong side and so we cannot fix it.

From then onwards, though everyone is nice, it took an enormous effort to get the company to refund the money. Nowhere does t say that the item is only for one side. Neither does the manual give you the details.

Finally, I had to say that I will have some political leaders to call your company before they agreed to take it back.

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I would say AO smith did  a mistake by limiting the max temperature to 75. This is not at suitable for the cities like Bangalaore. It is mere stupidity to limit the max temperature to such a low temperature. I do not think they did a proper market survey.

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I have purchased this geyser for the last 13 days. Complained to them many times even at their HO but nobody bothered  to install the product. So you can very well understand how their service will be in future.

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I have bought AO Smith products in Bangalore and the service was fantastic and hence I bought one 15L water Heater for my In-laws in Kolkata and was suprised by the way they deal their customer. The Product was bought on 30/10 from Khosla Behala Kolkata and the sales person told me that it would be installed within 24 hrs of the delivery the product was delivered on 31/10 and no one turned on 1/11 to install.

Hence made a Call to their Call center and found out the product was not registered. So I got it registered and they said within 24 hrs of registration it would be installed .. now 48 hrs has passed I am supposed to go back to Bangalore. My Old in-laws stays alone not sure when the installation would take place. I did not expect this kind of treatment from such a reputed company.

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I recently bought an AO Smith 25L water geyser /heater from Reliance Digital, Secunderabad.

The problems started when the Reliance Digital installation guy, who visited my home, observed that the brand new AO Smith 25L geyser I had bought was missing the wall bracket! He promptly told me to call him when the bracket was delivered and ran away!

Now its been over a month and over a 100 phone calls and neither Reliance Digital nor AO Smith have delivered the bracket or installed it. When I called the "Installation Head"(as they like to call him!)of AO Smith directly today, he said he had received my ticket only yesterday! And then he tells me coolly that the one-and-only(!) installation guy of AO Smith for the whole of Secunderabad is out of town!

VERY POOR quality control. Didnt expect parts to be missing from a packed and sealed box of a company of such standards. Well, now we know what their standards really are. Slick packaging is not a guarantee of a slick product.

And the AO Smith staff is really something else! God can only help you if this thing breaks! Because the installation guy(not guys) will be out of town attending a marriage! And your pretty AO Smith geyser will be sitting in its pretty little box on your living room floor, waiting.

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I got a coupon of ezone so I thought of purchasing a water heater for my home. I went to Ezone stores and looked at most of the famous brands like Bajaj, Rcold, Venus etc... and last was the AO Smith.

When I saw the AO Smith model I immediately attracted to it because of it's features.

It got following features:

Glass lined tanks - Maximum Protection against hard water and corrosion.

The tank has an anode rod system with a stainless steel core that is designed to protect the tank from corrosive elements.

Thermal Cutout

In case a fault occurs and the water temperature exceeds the highest preset temperature, the breaker rapidly cuts off the live line and the neutral line simultaneously to assure safety.

Safety Valve

The safety valve is designed to automatically relieve and discharge water in case the pressure or temperature overshoots the preset limits

And I don't know about other water heaters, but in this heater the feature that I liked was, I get hot water after 8-12 hrs also. That was Awesome for me... Morning after bath the left over hot water we will be hot or warm when I want face wash in the evening/night after day's work at office......

Only problem that I see is, it takes 10-15 on high temperature to heat water and also more that I noticed, some time it makes sounds... That might disturb people. Only there 2 are the cons that I can see.

It's been 9 months that I am using, till now I never faced any maintenance problems.... Hope this might help people who are looking to purchase Water Heaters.

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I have been trying to figure out how to write a proper review on a brand that's not in MouthShuts list and I can't. This review is about AO Smith Water Geyers. This company sells similar products also under the brand name AO Smith Jaquar.

I bought 5 AO Smith Heaters in Sept 2011 for my apartment in Gurgaon. They were of 25 Ltrs - 3, 15 Lts -1 and a 6 Ltr for th Kitchen. I thought this was an American brand so the product should be good. By Jan 2012, the outlet pipe at the Geyser end started rusting for ALL 5 GEYSERS. The connection pipe was fine, the AO Smith engineer visited and verified that the rusting is happening inside the Geyser and there’s nothing much that can be done.

This is a serious manufacturing defect. As per the ISI standards, Geysers are not supposed to use components that will rust. In a few months from now, the rusted pipes will start leaking. I was also informed by the engineer that is is mostly because the components inside the Geyser are Chinese and these kinds of issues are coming up in recently assembled products.

I've decided to pursue the case at the highest level - if required, I will goto the consumer court and also complain the bureau of Indian Standards to withdraw the certification to AO Smith. Just thought I should post this for anyone buying these Geysers - please don’t be fooled by this Amierican sounding name. In my previous house, I’ve had Venus and Cropmton Greaves geysers for years without any problems.

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I am personally overjoyed with the investment that I made with my A O Smith water  heater. It gives me a lot of joy on three counts.The styling is very very aesthetic, making it the perfect fit for my bathroom.

I've had it for over a year now and it has been reliable and effective in equal measures. Every time I've needed it to be serviced, the company has been prompt as ever.

It also works equally effectively with hard water. All in all one of the best appliances I have bought in a long time. Great Work A O Smith!!

Two thumbs Up :-) :-)

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This review is on the basis of only one month's horrible experience with AOSmith,

AOSmith operates in India as two different entities, one is'AOSmith' alone and another as tie up with Jaquar that is called'AOSmith-Jaquar'.  This review is for'AOSmith'.

I have read few comments which people found helpful, these are not from any customer but from company persons only,  whatever is written in review comments is specified in their pamphlet also So just Be Aware, ground reality is different.

Customer service is not even at par. Whatever customer care guy will commit does not mean that actual workers working on field will do that, it is their discretion(yes, this is what I got from customer care officer!), after many follow ups technicians were not taking any action and Customer care officer gave me mob. of that guy and asked me to call him directly! which is absolutely absurd.

Also they advertise that they do free installation, which is not the reality they are just fooling people. they just do wall mounting(make holes in wall and hang the geyser!), for rest all work(which is the main thing) you will to call plumber and pay for that and Plumber takes the full amount irrespective that it is wall mounting, which they say they can do. So you will not finally save anything, On this point they are just fooling people to sell their product.

Fortunately, I had purchased only one unit from AOS however my requirement was of 3, after actual exp. with AOS, I purchased other 2 units of other renowned brand.

After use of one month, another shock I got is electricity bill, with same level of consumption(I used only  this unit to check the electricity consumption and almost same time per day which I was using earlier) I got a huge bill(almost 74% increment in bill amount), oh gosh. its going to be liability for me. I dont have expectation from customer care hence no expectation that electricity consumption will improve:(

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It’s really a good product. AO Smith give dedicated customer support with certified service techs who will resolve any heater related issues in 24 hrs.

I strongly recommend the heater to my family and friends. As its world’s best product from world’s best company.

it gives a decorative front panel(can match wash room interior) available in 6 different colors. Heater comes with safety valve called Multi Function Safety Valve(BFSV) and cut out for any overheating.

Inner tank can withstand high pressure, ideally suitable for high rise buildings. Overall, it’s a good product in market with best technology and material used in heater.

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Frankly speaking a good product which can be trusted. It has several features than the other water heaters which are available in the market.the company gives a true warranty from which the product can be trustworthy. The other reason a person would go for the heater is because it is rated no.1 by the americans and also it has a tie up with the leading brand of india jaquar. I'm using it past many days and feel the difference among the others ones which I use, the water heats really fast.the product has a digital display through which the Fahrenheit of water output can be obtained.

The heater has a stop valve which means it can work in any water flow condition.the heater is really worth for the price and really trustworthy. The product has a colour matching solution which means a consumer can change the colour panel according to his/her needs and is complimentary from the company. I was right choosing the product and also satisfied with it.

Go for it and enjoy the product.

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