Airstate Logistics

It's been almost 4 months I handed them a document to be couriered for Mumbai since then I am following up but no response and finally they responded saying consignment is lost that too after me following up for several days

After a long argument they committed to give back the money paid for the services, but even that didn't happen

they keep coming up with horrible reasons to not pay the amount

THE WORST PART IS THE WAY STAFF BEHAVES AS IF I DID WRONG BUY ASKING THE STATUS OF TRACK ID & THE AMOUNT to be paid

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I have taken courier service from this company . There are set of document which containing some documents which i need to submit in my office. The courier bookin has done on 12th Nov, 2014 in Alwar[Rajasthan], which has reached Pune main branch on 16-17th they have referred it to PIMPRI branch to deliver in Hinjewadi.

When it was already 2 days and their online portal was showing out for delivery i contacted them for delivery , they start shouting on me and said , they deliver only on Friday in Hinjewadi. A courier which has travelled around 1400 km in 3-4 days need to wait to travel next 3-4 days for 14-15 km only. Today[its friday] when i tried to contact PIMPRI branch the person on phone told me someone will come after 5 , i said my office will be close by 5 . Then he said it his kindness that they are doing delivery of packet otherwise they can mark it no service and return the courier.

Do I need to live on the mercy of the courier company. Should not it be taken as serious offence of service . They are very sure that i can not do anything and need to pray them to deliver my document.

details of PIMPRI Branch

PIMPRI

CHANDRA BHAWAN COMM COMPLEX, (BSNL OFFICE), PIMPRI

PIMPRI-, MAHARASHTRA

Mr. AJAY JHADAV

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