I thought of trying a new provider and probably made the worst decision ever. These guys are totally useless, unprofessional, non-responsive, zero commitment to deadlines and pathetic.
The sales guy scammed me into getting a connection via him and not the other salesguy by saying that he will provide additional discount to me(His no.- 729195xxxx). Then he said he will Paytm me that amount since he can't reduce the bill, which he never did ofc. He didn't tell me that a separate box will be installed at my house for giving router power.
Coming to installation, it took them 8 days to get the connection live. I was constantly following up and they were behaving casually and committing to any timelines. They were making useless technical reasons everyday and not picking up calls. On 8th day, when I made the payment to Airtel, the came back saying now we can provide you internet and asked not to cancel.
Their customer service ID is also not responsive and I had to go through pathetic experience since I could not escalate it to anyone. Their team leads(Ankit- 920559xxxx) is another useless guys. He is a team lead but will not entertain you, didn't pick up my calls either.
Even in cancellation, they are harassing me and not processing it. I have been waiting for refund and following up with these duds.
Final recommendation: Never opt for Act fiber, these are literally duds in the current times. if with Airtel, stick with it, never change,
-
- Thank You! We appreciate your effort.