This company epitomizes everything wrong with consumerism: shoddy products, deceitful customer service, and a complete lack of professionalism. Here are the glaring issues:
Outrageous Sales Deceptions: They bombard potential customers with grandiose claims during the sales pitch, using a polished showroom as a deceptive facade to lure in unsuspecting victims.
Endless Delays: Timely delivery is a foreign concept to them. Expect products to arrive months late, even after countless follow-ups—if they ever arrive at all.
Abysmal Customer Service: Their so-called customer care is a joke. If you're "lucky" enough to receive anything, it will likely be damaged or completely different from what you ordered.
Inferior Product Quality: Just wait a few days—no need for weeks—and your product will likely break or become utterly useless due to their pathetic construction.
Misleading Communication: Their customer service reps are masters of deception, spinning tales that lead nowhere while offering no genuine solutions.
In summary, steer clear of this company at all costs. Don’t be fooled by their empty promises or the shiny appearance of their showroom; they are fundamentally dishonest and nothing more than a pack of frauds.
Note: I placed an order with Saraf after being misled by a TV documentary that painted them in a positive light, thinking I was supporting a worthy cause. It turned out to be nothing but bait for gullible customers like myself.
They might respond to this comment with some generic template, but don’t be deceived—that’s merely for show. Their understanding of customer commitment is non-existent, and those responses are just smoke and mirrors designed to mislead anyone reading reviews into believing there's actual support available. In reality, there is none; they do nothing to resolve issues.
Attached are screenshots of the futile email exchanges with their so-called customer care(which is utterly indifferent). They arbitrarily shift delivery dates as it suits them. Once you place an order, forget about getting a refund—no matter how long the delays stretch on. After waiting over a month past the promised delivery date, I had to dispute the charge with my bank just to get my money back. These people are the epitome of frauds and crooks. Better to stay far away from them.
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