Lenovo Laptop 56Q

Never go to a CROMA STORE and never ever buy a Lenovo Laptop!!! We bought a Lenovo Laptop from the Croma  store in Nungambakkam Chennai. More than the Lenovo Laptop ( which is anyway sub standard ) I would like everybody to steer clear of the Croma stores.  They entice you to buy an extended warranty for laptops.  When you have a problem - ours is that the internal hinge has given up, they tell you that it is not covered.

Nobody can be trusted as far as I am concerned in any of these stores, especially Croma. How can an internal hinge of a 1 year old laptop  go bust with normal usage, and how does a warranty cover everything internal-  including the mother board, father board etc, and not a simple hinge? We tried telling them that it is internal and  we couldn't have physically tamper with the hinge, and that it has to be covered by the warranty. But nobody is willing to listen.

A Croma employee finally understood the stupidity of this  and  tried reasoning with the extended warranty team - but it was of no use! Never ever go toCroma.  Tatas or no Tatas - it is a lousy experience.

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This laptop is very nice in this year and also speed is nice also if I won this then I very thanks full to mouthshut.com. Also I know about this site and I will tell all my friends as well.

If this site won me and if I get my prize then I very thanks full to site & team. What are you thinking about this product? Is this product is complete success.? It's speed is excellent to also confrigation of this laptop is very nice & all all future is nice

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After two months of my purchase my lenovo 56Q model's enter key came

out. I went to the serice provider in Bangalore at Domlur. The request

was to repair the enter key… Finally I was told that I will be given a

new keyboard.

After one week I got the call from the Service Center and was asked for

the price. I agreed to make payment- see the inconvenience caused here.

Till now no action has been taken and every time I am calling to the

service center the response is “We are expecting the shipment by

to-day”

Finally on 15th March I went there and Laxmi and Ganesh tried to help

me and connectedme with one lady named Deepa(Head for spares parts

ditribution for India and reachable @ 09212255395)and she told that

she will take care(Since last one month even the Delhi customer care

are telling the same.) Hopefully Lenovo will take care of this small

issues so that their customers will not loose their productivity in the

unnecessary delay of the spare parts and if one part is chargeable

please tell then and there itself, unlike my case, where it was told to

be “free for the customer” and after one week it became “to be paid by

the customer”.

Please emphasize on retaining the customers to get repeated business

instead of making them unhappy for this small amount and delay.

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