Wi5 - Wireless Broadband

This is the worst ISP

1. one third of the time I connect to the internet, I pray that the service is available. If I am lucky I can use the internet. Its not available most of the times.

   
   




2. Service call center is real crap. Firstly I never get connected with the customer service personnel and if fortunately get connected, they don't know how to resolve the problem or else they have a really cheap internet which they cant defend when customer speak.

   
   




3. I guess there is an inherent technical issue for their service unavailability.

   
   

Worst service, worst availability.

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I am trying to buy a new broadband connection for Kharar (Punjab) & in this regard I have called Wi5 customer care number & they have given contact number 9317299000 of their local office.

When I called to this number they have given me another number 9316337303.

After that I have tried both the numbers & every time I have got the below response

1) Not reachable

2) Not responding

3) Number switch off

Again I have called Customer care but no fruitful response received.

In the mean time I have got details of some field executive from my friend, I have called this person to visit my place & installed the connection but after commitment he has not visited yet.

After that I have left my contact details on the wi5 website under "Need a broadband connection" but as usual no response yet.

After all this I have written email to the below mentioned email id's (reminder mail also sent)

serviceassurance@zsl.com

feedback@wi5.in

nodal-officer@zsl.com

appellate-authority@zsl.com

Friends You cant believe again I have not received any response from these concerned authorities.

Trust me I am trying since 10-April-13 & but till the time I unable to get in touch with anyone.

For Wi5 I was planing to surrender my very old Photon+ corporate connection but now after all this I have to re-think on it.

PATHETIC...This is the customer care & service offered by you. No body is caring for Wi5 business as-well.

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If u do any research on finding the worst internet service providing vendor, ur search ends here - Wi5. The worst ever service any business entity provides to its customers is always owned by Wi5. Especially the way Wi5 irritates their customers is unbeatable.

They would go to any extent to check your patience. If you speak to their customer service executives OMG u would definitely get admitted to hospital with BP complaint. Never raise your voice with their customer care executives at any cost whatever be your problem, they would not bear it and in turn they would speak to you with authoritarian tone.

If you have any kind of service issues they would take at least a month to inform you the timeline of solution, let alone the time taken to solve the issue. Wi5 is a big no-no to be referred to any of your friends, if u want them to be ur friends for ever. But if u want to punish your enemies by imbibing them with BP and health related issues, then Wi5 is ready made cake to refer to them.

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Don't take Wi5 connection especially in pallikaranai initially the speed was good but most of the time connection will drop so we have to reconnect it again using login and password Downloading at night is waste of time bcoz connection will drop.

Rite now in pallikaranai they are using only one server maintaining with lot of customers so speed is max 52 kbps min 12 kbps for Mbps tariff  for three months my connection in this manner. I complaint to the service manager I mailed to nodal and appellete managers still I didn't get no response side.

The customer care executives simply give some dump ticket ID's (complaint no) and told u to send technical executive.then the executive will call and tell the clear explanation a how wi5 working that means they are maintaining only one server they are adjusting or sharing your bandwidth speed with others that mean u one connection shared by two this what that executive told...

and executive told clearly dont recharge it again rite this is one of fraud connection in its latest scandal...  if your package is 1 mbps : u will get 120kbps download speed but you will get 52 kbps another 52 kbps shared to another connection. if he is not used u will get 76 kbps that's max speed...........

Being a consumer we should stop this kind of fraud connections....

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I have been using Wi5 (zylog) internet service since last 7-8 months in Zirakpur(Punjab), and boy it has never disappointed me by its sheer brilliance of getting out of service at the exact moment when I need it the most. The setting up of their servers, or whatever they call it as service down issue which is their every day excuse from customer care, internet service from Wi5 is one of, in fact THE worst which I have used. My reason to use it is that it is the only service provider which we have in our area, unfortunately and using the dongle doesn't serve my purpose.

Though in terms of speed, they are OK, 2.5 stars on 5, but there has never been even a single day when it ran without a break or their so called outage once in a day for 24 hours straight. It gets disconnected, sometimes speed goes very low that even google won't load, and most of the time it runs for 1 hour and then goes out for an hour. Whenever I call their customer care, they have the same old crap, "we are updating our servers in your area sir and it will be back up in 1 hour" but this is an everyday excuse, and I am cent %ent sure that they have actually never upgraded their servers, because since last 7 months, its the same service experience and havent upgraded a bit with their servers upgrade.

One word for their service - Pathetic

One word for their cust care - Bad/ same excuse, (though they are polite and will keep on repeating this same excuse no matter whatever you say)

verdict - dont opt for this if you have any other option available, I m looking for other provider if I get one, I will be the first one to kick their service out.

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I have recharged my Wi 5  account with 2Mbps sonic plan which is Rs. 2445/ month.

It's brilliant.

Except during bad weather, the speed of the connection is stable. For places like towns and villages in and around Chennai it's a great choice. I should really appreciate Wi 5 for inculcating great technologies in India.

I am pretty sure that they'll slash down the price very soon for making it very affordable.

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I have had this Wi5 wireless internet connection for the past 8 months in Sholinganallur, OMR, Chennai. I did not subscribe to this because of the quality or the features. BSNL and Airtel simply did not have the infrastructure to provide me with a wired broadband connection in my area - just behind the TCS sholinganallur campus.

I subscribed to this with little to no expectation. I took a 3 month plan because it brought down the installation charges to around rs500. Else it was around 1500 at that time. Initially the speed was good - the tower is in the line of sight from my apartment, so it was mostly good. I has subscribed to the 1Mbps plan and I got average download speeds of 80KBps. Which is not too bad for a wireless service.

The 'wireless' part means that there will not be a wire from the tower to customer premise equipment that will be attached outside your home. From the CPE to the system it was a plain old Ethernet cable. So don't get nastily surprised. Fortunately I had a ADLS modem lying around. So I made a wifi AP out of it and now I use it wireless.

This does not mean that there are no problems. If the CPE is dislocated accidentally then the speed falls drastically. Dont fiddle with the settings in the  CPE - it is just like a ADSL modem - enter 192.168.1.254 (or whatever ip is assigned to the CPE) and you will get the CPE console. If something goes wrong here then you will need to call the Wi5 customer care. They will start by asking you to clear the cookies and cache- then the temporary files and crap like that. If you say you use linux (like I did) then they will urge you to log into windows and follow the same procedure to get connected!. If you tell that you have done a clean install of the whole windows operating system then too they will say the same sh!t.

Their connection will only work with IE and not firefox or chrome - well I have heard it all. It doesn't really matter what OS or any other software you use. You just need a browser to enter your login details so that the CPE establishes a session with the AP. This session gets frequently flushed - every one hour or so. If it does then when you load a url it will redirect to the login page again. Initially it was kind of a hassle as I leave my PC unattended for a long time to download things. Then I used 'Lastpass' plugin in firefox to auto login. I'll open a couple of tabs and let it reload automatically every 15 or so minutes. I'll open pages like google, bing ., etc there and set auto reload with lastpass enabled. After the session gets expired the reload will happen as usual and the lastpass pluggin will auto login when the login page is posted. It works fine.

Overall to sum it up he speed is good the reliability is okay - they have a 15 day offer if you recharge for 3 months. So if you do recharge like that you might get a uptime of 90 days. Service is crappy - especially phone assistance.Recommendation -well if you have any other wired connection available to you then forget this.

[UPDATE] There were many connection drops in the month of May - downtime of nearly 60% of the time. Then in the month of June the connection is now completely down. Apparently the company is going under - refer the below link and see the company's performance in the market. People in the top and middle management have already given up and dropped all pretenses. The employees have not been paid salary since March and the cost  incurred for the backbone which was leased from TATA is also not paid. Even though there is no backbone, the towers are still operational because there is no one there to switch the transmitter off!.

Game over.

Ref: https://money.rediff.com/companies/Zylog-Systems-Ltd/13190682

The parent company - Zylog Systems is under investigation by SEBI for fabricating profits that they did not actually earn and there by influencing the share price for their own benefit.

Some employees have come back to work. But the actual internet service is not at all working. People in some areas have reported that the service sometimes works (the irony of the statement about a service where the QoS and SLA are determined by uptime is really funny).

I am moving to another apartment in a couple of days, so I don't plan to be using this service there at any cost.

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It is the best in India. however I used BSNL for the past 4 years before 6 months I started using wi5

when I used BSNL if any problem occurred men will not respond to complaint immediately when I called in wi5 customer support immediately after 2 hours my problem is solved.

It's economic also. The most interesting thing is that when we receive signal we can access it any where unlike other fixed broad band

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Imagine guys, my connection is only 1day old n I am here complaining about the service!

That's the way it is. My download speed in peak hour is 4 to 11 kbps for 1Mbps, unlimited connection. Non peak hours max download speed is 25 kbps.against the commitment of 70 to 100 kbps.

They claim we need to download 4 or 5 and each download will be 25 kbps totaling to 100kbps!!!. want to hit the wall for going for the service!!! Planning to through it on the road if I dont get the response b4 tomorrow!.

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Whatever happens never go for this connection. Here's my story:

Got it installed on 26th Jan. It worked fine for 5 days. Called customer care and ppl came after a week to fix the problem.

Actually I paid for complete 6 months in advance. My internet worked for 5 days again.

I called again nobody came.I climbed my roof top and fixed the problem and continue calling these people. I was on Rs 1010 plan but got speed of Rs 444 plan.This is the worst connection ever with worst customer service.

heir employees are never available on weekends when we IT people need to pass our time on internet. You call them they will say it's wrong number.. This is not even 1 star connection. All the good reviews if there are any the WI5 team have asked their own people to post.. Please dont use this connection..save your money and time! Finally after 6 months I am going for disconnection..very happy:-)

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Pathetic connectivity and customer care team , Just don't get trapped for the sake of saving few bucks and go for some reputed and nice broadband service providers like Airtel , Tata , reliance etc and never sign the spectranet documents without reading. Spectranet is just pathetic in one word

I faced problem from the first day I got the connection but I waited for a month by a though they would be improved and after 2 months I got fed up from them and request for refund my money but by mistake I got  recharged online for the month of July 2012 from spectranet site and it didnt worked for even a single say , they just removed roof instrument without our knowledge and its been mote than a month I request them to refund my money , and instead of refund my money they  just send  me Legal notice to return there Instruments.

Spectranet is just a mental Harassment company guys Beware from them.

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I bought Wi5 in jauur on 18 sept 2012. Wi5 sales team met me and convinced me to buy their connection telling they give us 24/7 support and etc etc. But the connection had problem right from day 2. I called then up several times but there is no proper responds from them. Finally they said me the connection cant be more good as their sales team sells the product telling all lies and they are not able to manage the problems. I was shocked to hear it. They are not refunding my money when I requested.

My advice, please do not go for this connection. Its utter waste and you wont get reliable connection or either customer support from them.

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I bought Wi5 for my office at Madurai. Wi5 sales team met me and convinced me to buy their connection telling they give us 24/7 support and etc etc. But the connection had problem right from day 2. I called then up several times but there is no proper responds from them. Finally they said me the connection cant be more good as their sales team sells the product telling all lies and they are not able to manage the problems. I was shocked to hear it.

My Advice, please do not go for this connection. Its utter waste and you wont get reliable connection or either customer support from them.

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I have this connection, thank you so much for suggesting it (you are an absolute moron for suggesting it btw). It was a total waste of my money. They take the money in advance and 10 days after I took the connection it stopped working. I call the customer care up they tell me that the technician will be at my place in one hour. They do that for 15 days. Then when I blow up and say why the hell are you saying you are sending some one and not sending them they cut my call and stop answering my calls.

In the ten days it was working my bandwidth used to drop to 45 kbps instead of the promised 1024 kbps and I experienced a pack loss of 10 to 35 percent constantly.The person who recommended it obviously is a dumb moronic kid downloading porn. Anyone who wants to use internet should know this internet has 0 reliability and the customer care talks as if they did a favour by answering your call and actually tell you to shut up.

This company needs to be sued and closed down period !

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Don't ever take this connection or even think to take this as this is total crap . I took a connection which they said that is a 1 mbps connection but for the max amount of time it will hardly give a 100 kbps connection (not download speed). download speed was 10-20 kbps. most of the time you will not get in touch with the customer care and even after you get in touch with them (if you're lucky) they will say that the experts will come but till date I have made over 6 complaints ad only twice did they came. Also for half of the month you will not be able to connect to net also. If you call them they will say DATA is not there , they cant do anything .

The most hilarious thing is when these guys came to do the set up. They say that they are not familiar with Vista operating systems .and at first they will say that they will charge 1600 rs for set up which is the modem cost +connection cost +plan for the first mnth but if u disconnect their connection they will ask for their modem and say that they didnt charged for the modem .

Guys, this is my personal experience.If you want to face such humility you can try once but I will recommend a big NO.

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Don't know about their service at another location but I am using these 2 connections from last four month. Their connection speed and Technical Support is excellent in Kurukshetra and karnal locations of Haryana.

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I have taken Wi5 internet connectivity just 15 days back some were around 19th June 2012, from that day till now I got only 1 day 640 kbps speed which I have subscribed to. Till now the Wi5 technicians visited my house more than 8 time but was of no use. Because of this Internet problem even I shifted my house but again the same old story continues.

They even promised me to return the amount of 1285/- rs if I am not satisfied with the connectivity for which they even didn't give me the receipt. I have now taken BSNL net connection and tell now they even give my money back.

So its my humble request not to opt for this connection.

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Send blasting mails to all these mailids , since wi5 is a cheat company:

'serviceassurance@zsl.com'; 'appellate-authority@zsl.com'; 'nodal-officer@zsl.com'

'salesindia@zsl.com'; 'SalesSingapore@zsl.com'; 'info@zsl.com'; 'salesap@zsl.com'; 'canada@zsl.com'; 'saleseurope@zsl.com'

This is Zylog company , which is the parent company of wi5.

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It's pathetic to avail a connection from wi5 in Tindivanam (TN). Even though the signal strength is good between my outdoor wireless router and their access point, I am experiencing a heavy packet loss on doing a continuous ping to the gateway ip of the service provider. When contacted the Customer Support, the guy who picked the call is in no mood to LISTEN what a customer's issue is. He asked me to logout the service and reboot my PC which could resolve the issue. Guys, its horrible that most of IT professionals knew where the problem occurs in a network.

CONTINUOUS PING TO GATEWAY DEVICE

Ping statistics for 10.60.152.1:

Packets: Sent = 94, Received = 81, Lost = 13 (13% loss),

Approximate round trip times in milli-seconds:

Minimum = 1ms, Maximum = 8ms, Average = 2ms

CONTINUOUS PING TO GOOGLE.COM

Ping statistics for 74.125.236.169:

Packets: Sent = 911, Received = 761, Lost = 150 (16% loss),

Approximate round trip times in milli-seconds:

Minimum = 7ms, Maximum = 337ms, Average = 18ms

https://pingtest.net/result/58552428.png

https://speedtest.net/ (doesn't load at all)

It's a PATHETIC TO DEAL WITH A NON PROFESSIONAL ISP. Please stay away from Wi5.

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