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Iqara Broadband Reviews

Problems
Feb 08, 2005 01:19 PM 2389 Views

Hello


This is regarding the Internet Services of the Iqara and regarding the stupid and careless people working in Iqara.


Well I have the SME Plan and my Account Number is 26303. with the name Swayam Info Media. I am using the SME Plan since last 8 months and since Dec. 2004 I had been facing chain of problems from Iqara internet service providers.


In my recent problem the Iqara ppl. had just taken off my balance 325 MB from my account while renewal of my account and this happen just because of there own renewal department person. Mr. Bhavin Dalwadi (Ahmedabad). well the story goes like this.


Mr. Behavin Came to my office on the Last day of my renewal Day I.e. on 28th Jan 2005 at around 2 PM and being regular customer I have handed over the cheque on the spot but Mr. Bhavin could not submit that cheque on the same day before 4 Pm which is there daily reporting time. So the cheque was submitted on the next day I.e. on 29th Jan 2005. as a result my account was disconnected.


On 29th Jan when I logged in I came to know that my internet is not working so I called up to the Iqara local office and talked to Renewal Dept. they told me that the cheque was not submitted on time so my account is discontinued. Well my account was discontinued just because of carelessness of the Iqara staff. I guess staff of the Iqara are also getting atomized.


Then I called up Miss. Vandna on her mobile No. 9879000491 (Well the called tune of the Vandna is really good one the song Tere liye ...) and asked her about this matter but she did not even knew that in the SME plan the remaining MB are carry forwarded to the next month. Well on the phone Vandna assured me that she will talk to Behavin and call me back but yet I don't have any call from Vandna or Iqara regarding this matter.


then Finally on the 2nd Feb I made a call to Call centre and complained about that ... as a result I got this complain no. 200502022356 but yet after 6 days also my problem is still pending.


I have also seen that in all the departments of Iqara (Ahmedabad) there is lot of internal communication gap which is shameful for a communication company.


Well I am publishing this on the Internet and sending to all the iqara offices in India ... and I wish my problem will be solved and Iqara will improve.


I have list of complains against Iqara every since I took service from Iqara which point towards the cheating by the service provider with the client. If my complain is not solved in couple of days then I am going to take some action against Iqara.


so all the HOD's of Iqara.... take a note of this.


Visakhapatnam India
They have Taken My Money and Not Provided the conn
Jan 27, 2005 08:26 PM 1900 Views

Hi Everyone


The Iqara Broadband at Visakhapatnam has Taken My Money and Not Provided the connection till now.


I discussed the problem with the Manager Mr. Srinivasa Rao, he offered a settlement and now backtracked for the second time and the third time.


However, as of today there has been neither my money back nor any communication from their office.


My grievance.




  1. I had applied for a Broadband connection from Iqara Broadband on September 23, 2003.




  2. A Broadband connection was provided to me with the A/c No: 18327 until the middle of November 2003.




  3. After that, I had not renewed my connection.




  4. Subsequently over the last 2 years, I received various offers to renew my connection however, I had not renewed.




  5. After 2 years, on January 12, 2005 I had paid Rs.1630/- for renewal, change of plan, and I was informed by the customer service executive that I will get the Broadband connection by January 15, 2005.




  6. As on January 15, 2005, the Broadband connection was not provided.




  7. I had made several phone calls to the office enquiring the status and reason for delay, yet the Broadband Connection has not been provided.




  8. I had personally visited Iqara office on January 20, 2005 I asked Iqara staff either to provide the Broadband connection immediately or refund my money.




  9. On January 20, 2005, after eight days of taking money from me, to my surprise I was told that there was some excess usage of 723 Mb in November 2003 and I have to pay some charges for that.




  10. If the there are any dues from me then:






A. Company's Information System would have generated an MIS of the same 2 years back.


B. Operations people would have known about it for the last two years.


C. Their Marketing people would have known about it for the last two years when they were making their many offers for renewal to me.


D. Accounts and Audit people would have known about it for the last two years moreover could not have closed the yearly accounts without informing the Management about the Accounts Receivables.


E. Customer Service people would have known about it for the last two years and communicated the same to Management.


F. Management would have known about the dues for the last two years and I would have received a notice.


G. There has been absolutely no communication about any dues in the last two years.


H. Moreover, there was no communication about any dues at the time of taking money from me.


I. Finally, there was no communication during the last 8 days while I was making repeated phone calls to get the connection?




  1. I had discussed my problem with The Manager on January 20, 2005, and he had made a Gentleman?s Agreement with me to resolve the same within 24 hours or he will refund my money from his pocket.




  2. He also told me ?you?re a prime customer of our company and we can?t afford to lose you and it is not the problem whether you had an excess usage of 723 Mb or not but, why the company would have allowed you to consume the same?.




  3. However, as of today, nothing has materialized moreover he broke his Gentleman?s Agreement with me.






If my problem is not been solved at the earliest, I will be forced to escalate the issue to Senior Management, Legal Authorities, Media etc.


Sandeep Sangamreddi


Visakhapatnam


Disappearing Cheats
Dec 29, 2004 04:43 PM 2104 Views

Hello everybody. I had a very horrible experience with this Iqara Broadband. One day they turned up at my home and they told me about some new offer that I do not have to pay any installation charges or deposits but only pay Rs.440 for internet usage of 150 HOURS (Later he claimed that it was 150 MB).


I thought it was quite reasonable and I paid the money right away as he said as soon as I make the payment the connection will start the same day. But minutes after I paid him he said the work will be done in SEVEN DAYS. This was it. After this they just disappeared.


After about 15 days I started to call their call centre. They call their Call centre as ''STATE OF THE ART'' but what is the use they never function. Each time I called I got a new complaint no. Finally I had about 9 such Complaint no.'s but no signs of making any efforts any connections. I had waste a lot of money in just calling them and waiting for a long time to hear someone again giving a new complaint number.


At last the connection was made after innumerous calls and two and a half months. The speed is fair but just 150 MB is no value for money. And I forgot to mention one more funny character, their OPERATIONAL MANAGER. I wonder he is busy in what kind of operation who generously gave his cell no. to everyone but made it a point to never answer any of the calls. Overall, I strongly recommend everyone to stay away from Iqara.


YOUR RATING ON

Iqara Broadband
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Pune India
Full of False promises; pathetic customer service
Dec 07, 2004 03:05 PM 1882 Views

I have been using Iqara's broadband service for the past 3 weeks and have already given up on them. It took Iqara 4 months to install and commission the service and this was after making scores of calls to various people in the company. It was only when I asked for a full refund that they acted.


My apartment has concealed wiring.


Most of the flat purchasers in this new building opted for Iqara's service and asked them to make the wiring when the building was under construction. But Iqara decided that it was unnecessary even after promising that all connections will be made before the flats are ready.


Another false promise made was that connection will be available in all the rooms. In reality they drilled in my wall (forget concealed, dangling wires is more aesthetic) and gave a connection at only one place.


Speed is alright and generally you are connected in one shot but god forbid if you have any technical issues. The standard method is to call the customer service number and talk to a dumb a ss who thinks ipconfig is a solution to all problems. He gives you a complaint number and says that someone will call me ASAP. When I ask what ASAPmeans he/she says he can't say for sure. If you decide to wait paitently for their call then you will only get old. The only way things work is to call up and fire the sales guy who made you all the promises and ask for a refund.


To summarize - Go for Iqara if they are the only vendor in your area as soon as an option is available quit with full refund. The service is quite pricy as well - works out to about Rs 3 per Mb including taxes.


mumbai india
Worst customer care
Dec 06, 2004 12:01 AM 1800 Views

Mumbai : These people have one of the worst customer care service. I am having many bad experiences with these guys. I am desperately planning to change ISP. These People have no Importance of Customers Time. just have to call again again and again and still the answers are always same that ''we have forwarded ur complaint and will get back to you soon'' but wait for ages and no one calls back.


I am using Iqara Delight PLan. It Took about more than a week to get my account renewed last month and that also after calling for more that 5-6 times everyday.


Couple of months back also due to some technical reason net was down ( I think only mine) and these people gave so much of reasons every new day, fresh reasons. I called up few senior level people also, but of no use. Most of the times the excuse for not entertaining the call is that they are on training sessions.


Patna India
Iqara Customer Care (?)
Nov 27, 2004 04:17 AM 2704 Views

I wish I had read this site and ssdarshan's review before I applied for Iqara connection in Navi Mumbai.


Below is the cut-paste of the mail I've sent to the Iqara feedback.. hoping against odds that it will be answered to.


Sirs,


With deep regret I write that my experiences with Iqara Broadband services have been extremely bad. I am subscribed to the Iqara Comfort plan but ironically it has brought a lot of discomfort to me.


The events run like this:


Last Week of October: My connection was gone and my repeated calls to the customer care could not resolve nor could provide any reasons to it. Strangely, none of the executives would transfer my call to the supervisors/ managers nor would they give me an alternate number to put forth my complain. All I got was a promise of callback which never happened.


03/Nov/2004: After a week of fruitless calls, I went personally to Vashi office where Mr Mxxxx Pxx helped me and resolved the case in 5 minutes flat..!! Apparently it was just a renewal issue.


I came out wondering why it took a week, countless calls and a personal visit to office to solve a problem of this magnitude.


My questions were answered just the very next day when my connection went off again:


04/NOV/2004: Complain Registered with the customer care 20041104_xxxx. Complaint is taken as a ''High Priority''. Promised a callback within 24 hours.


04NOV - 16NOV:I come to know that my complaint has been wrongly registered as 'Cable snapped by local cable operator' whereas I've complained as 'Not getting signals.. a possible physical cable fault'.


At least 15 follow-up calls to Customer Care. No Callback, No action, No escalation, No Site visit, I get a standard scripted response* from the Customer Care that the complain has been forwarded to the 'appropriate deptt' with the 'highest priority'. The customer care refuse to tell me which number to call for resolution.


16/NOV/2004:I pay a personal visit to Vashi Office again and request Mr Yxxxx to check my connection. He obliges and does an interim arrangement on my connection. Promising to send a cabling person within 24 hrs for a permanent fix. The promise was not kept.


17NOV (or 18th).. The makeshift solution snapped. Obviously frustrated, I call on a personal mobile number of Vashi Office employee to help.


22/Nov/2004:.. Another team of technicians come to my place.. do the same makeshift arrangement and promise to send the cabling person by afternoon. Promise not kept as usual.


24/NOV/2004:The modem goes offline again. Repeated calls to Customer Care generate the same response* of the complain being forwarded to the 'appropriate deptt' with ''Highest Priority''. Callback promised within the same business day.


26/NOV/2004:Request on the personal mobile phone of Mr Xxxx from Mktg Dept to help me. Mr Xxxx calls back (THE FIRST CALLBACK EVER BY IQARA). He expresses his regret and promises the fault will be rectified by afternoon. Once again.. Promise not kept.


TODAY:I am working on via my phone-line. Ticket 20041127_xxxx not closed after 23 days


The reason for this long list of event is certainly not to comment on your process which I'm sure you would be working hard to build and maintain. I too come from a consumer based industry and am aware of the amount of work behind the scenes. Instead I want to highlight the plight and the helplessness of a customer in the event of problem. The customer care is the SOLE WINDOW for all the communication regarding Iqara Broadband and with the lackadaisical attitude of the people/company manning it, that gives a bad name to your company. Pl go at the end of this mail for sample conversation with the execs.


That said, for the last two months I've been a customer of Iqara, I can safely assume the offline time at 50%. I was privileged to know the addresses of office and mobile numbers of one person in Mktg Dept so could at least secure a temporary solution for 2-3 days in between.. not all the customers are.


I seek an explanation as to what may have precluded anybody to keep the promises that were made for the last one month and <U>seek an immediate re-imbursement/adjustment of the amount that I've paid to buy a 30-day Comfort pack as I've been more offline than online.</U>


A copy of this mail will also be posted on the product review site https://mouthshut.com .


Regards,




  • Sample Conversation with Customer Care execs [ (names masked), and other names I cannot recall]: 20+ calls at last count.




  • ''Supervisor is on a long leave and won't come back even tomorrow. There is no caretaker supervisor.''




  • ''We are neither allowed to transfer the call, nor to tell you the numbers. The Customer care number is the only way you can contact us. This is the way it is.'' - On being asked whether there's an alternative source since it is my 10th call.




  • ''You know Sir.. these cablewallah always snap up the wires. It must be them. I'm sure.''




  • ''Why don't go to Iqara.net and click on contact us for a list of phone numbers and e-mail...<PAUSE> Oh I see that you cannot do that since your complain is regarding a broken connection.''




  • ''The mail to feedback@iqara may be read within one month.. er.. I'm not sure.''







Good connectivity but too slow employees
Oct 24, 2004 10:45 PM 3813 Views

Iqara is a fully owned subsidiary of the UK based BG Group. BG (British Gas) a well known company in field of the Energy operating in several countries including India. Iqara a wholly owned subsidiary of BG currently operates only in India and Brazil. In India they are in 10 cities and corporate base is at Surat.


I am using Iqara since June-04 and main reason for choosing Iqara is the Technology and Management support from BG. Second important reason is in Vadodara it is cheaper than any other cable connection.


Cable connection is always faster than telephone lines at least in our country irrespective of landline provider. Initially I opted for Iqara limited MB (100) connection however I consumed first 100 MB in just 4 days so limited connection proved to be a costly affair if consumption rate is high. This may be the case with most of MS members because most of the time we are glued to it. However, speed is good and almost no down time. Because of high cost decided to explore other options and that is unlimited broadband connection with monthly renewal fees.


Unlimited Plan from Iqara: - Iqara has two options




  1. Delight Plan : Monthly Unlimited 64 Kbps Plan




  2. Comfort Plan : Monthly Unlimited 40 Kbps Plan






Option two is cheaper. I pay Rs.880 per month for unlimited access. Please note, rates are different from place to place. Vadodara and Vizag may be cheapest among all the cities. Incase of Iqara Comfort one has to pay Rs.4500/- as installation charge + cost of modem. Cost of modem is refundable. All these transactions are being done by their selling agent.


Installation ?


Iqara uses software of WinPoET and PC requires a LAN card. Software guy from Iqara installs software of WinPoET. My PC is having duel system ? Win 98 & Win 2000. With win 98, WinPoET work very well without any effort. However Iqara man could not make it work with Win 2000. With 2000 it worked only after installing SP-4 and some setting changes with the help of the IT man from my factory. I do not have any experience of its compatibility with Win XP.


Renewal ?


Get a call from the selling agent without fail 4-5 days in advance. Pay the money to get the renewal coupon. Go to the Iqara site and renew with help of pin number. It?s simple and fast.


Connectivity ?


I am using Iqara comfort that is 40 Kbps unlimited plan. It is really good. More important is almost nil down time. 64 Kbps may be much better.


I used to spend about Rs. 2500/- per month when I was using landline for internet connection and listening online music was a dream. Today with this connection downloading huge files or listening on line music is not at all expensive. Monthly renewal fees of Rs. 880/- takes care of everything. Downloading video clips also does not take much time. Real Player works without interruption.


Personal experience ?


Response of selling agent is pretty good but response of technical team of Iqara is extremely pathetic. Attitude of people who are responsible for ground connection is extremely bad ? few lethargic guys who do not have any value for time. Iqara management should look into it for their survival in this competitive market. Minimum 15 times I have talked to them on phone for getting connection. Every time some soft spoken smart lady gives a new date and time for giving connection but none turns up. After trying more than three weeks my better half fired all those staff in their office in presence of many other customers.


Connection process started after that and it took more than 3 days which should not have taken more than 4-5 hours. Anyway we got the connection and fortunately in my area it is very stable. Only once in last four months it broke down due to heavy rain and storm. On the other hand their software guys are prompt and ready to help.


Initially lot of patience is required to get the Iqara connection. You have to be really cool if you are a net-addict. After initial setbacks life is good because of speed and uninterrupted connection. Above all at a very reasonable cost.


Seasons Greetings


Update: - 1 May 2005


Ultimately I got rid of it mainly because of very poor service. Now my wife is struggling to get refund for the modem.


Started using broadband of Tata Indicom since one week. Very quick service - let me hope for the best.


Baroda India
ITSS JUSSS CHEATTING
Oct 24, 2004 03:10 PM 1654 Views

Hi frenzzz


Got Iqara connectoin last april....OO sorry jus got it booked...and had been told tht I'll get my conneciton in 15 days....days went on till 1 month I didnt get...the argument was that they r short of cables...some of customer care ppl sayin tht amplifier problem and some of them sayin that installation is tough there and blablabla


Sometimes they dont even pick the phone up


Finally got it after a month and jus in 5 days....it stopd working... I complained...after 2 dayss callin them 5 to 6 times a day came to know that their cable is cut .. I kept them callin eveeryday for almost 15 days..but they couldnt repair it and were sayint hat the buildin on wich they hav cable that builder not permittin them to repair...once I got one of their technician and he said cable is quite fine but there is signal loss and amplifiers are too coslty we hav to get money for it from surat so it will take time


After 25 dayss I got it back ok...till that everday I m gettin problem every month at least twice..and until I call them they don come and even after callin they take 3 to 4 ddays so ultimately I m able to use this service only 20 days a month


Itsss tooo costlyyy u can jusss surffff or chatt thts it..u cant even think of downloadinggg


If u ll go for its unlimited plan they will giv jus 63kbps speed soo event its not worth it.


Finally will jus conclude that....if u r only once a week user and jus wanna check mails and send mails to ur relatives or frnz far away then only go for it.


Right now I'm on Iqara writing thiss and alsooo seein that even right now nothing is dynamic. Everything stopped my bytes sent received are going on like an electricity meter.


Iqara-A Million Mutinies
Sep 08, 2004 07:54 PM 2034 Views

For those who have yet to suffer the abyssmal service that this British Gas offspring provides...take my advice...stick to dialup.


Having had to contend with the recalcitrant boors that man the outfit here in Baroda I wonder why the British didn't just stick to gas.


What does Iqara provide?


-Very average to slow speed for a broadband service.


-Very suspicious download limit schemes that have this uncanny knack of making your account balance vanish into cyberspace.


-Horrible cohesion between the million divisions and sub-divisions that operate independently of each other and as one of their reps told me ''have a chhateez ka aakda'' with each other.


-A band of the most incompetent, irresponsible, downright annoying- drive you into a murderous rage- service staff on the planet.


-A company policy which likes to provide all its employees with cellular phones which they hold so sacred that they wouldn't deign to attend a call on it.


This isn't an internet service provider, this is third degree harassment.




  • They require an immediate down payment before they can even begin to pretend they'll set up your connection.




  • once thats done, you are transferred to a different division thats responsible for cabling.






-a month later, you find out nothing has been done and the person you used to talk to is only in charge of marketing and has no idea about the non-completion of matters that were supposed to have been exhausted in ''maximum 5 days sir,my guarantee...call me if you have any problems''


-6 phone numbers and a 100 unreceived calls later, you finally go down to their office and talk to someone who's in the ''technical'' division.


-a week later your cabling is done, but then apparently the ''crimpting'' is someone else's prerogative.


-for the uninitiated crimpting is basically cutting the cable and attaching a pin at the end of it to insert into your computer..but apparently something that takes 2 mins requires the expert attention of someone from the very busy ''crimpting'' division who shows up after much has been said in anger about a good 2 months after you started out on this ordeal.


was the wait worth it?


No...not really. I've been using this connection for 3 months now and I miss my Dishnet U/L Downloads back home. No more mp3s, no more movies, no more Paris H.... errmm ...too much information. The connection is unstable so I can't even play speed chess, its fine at about 1 in the night when most of the people in my apartment block are asleep...but then there's always a few characters that want to battle out the 40 kbps for their share of .com. Even getting a password recovery needs a form fillup which no one bothers to pick up...all in all a very tiresome, tedious, boring experience.


To anyone thinking about getting broadband I'd suggest getting Dishnet...its expensive but boy its worth keeping your sanity.


chennai india
Unprofessional people
Aug 09, 2004 12:58 PM 1650 Views

My concern had a very distasteful experience with IQARA. I have done a cut and paste of the mail I sent them for which I got a ''we will get back at the earliest'' reply a week later. Please take this as a serious lesson before you call them.


Dear Sirs,


First of all I would like to congragulate Iqara on reaching the 50000 mark on subscriber base. But it so seems that here at Chennai your people take things for granted. My firm got this connection from Iqara through your Executive PRADEEP, just a month back. I clearly gave the fact to Mr.Pradeep that my usage per month would be huge and he inturn suggested the 1GB pack saying that even


Internet Browsing Centres dont have this usage so it will suffice me.


To my surprise it did get exhausted but I did not mind this as the plan suited my budget.


Secondly the support that I get from your people here is really sickening.On Complaining to one Mr.Hariharan on the last week of July we were told that the person would reach our place by about 2 hours time,which itself is too much a time but after a wait of 6 hours your person turned up.


Thirdly We were given a Tariff of 1GB for Rs.1619/-(Rupees Sixteen Hundred And Nineteen only) initially with a validity of one month which suited us but recently we were handed a fresh tariff for Rs.1890/-(Rupees Eighteen Hundred And Ninty Only.) with a validity of 12 months.On questioning your Tele-Executive as why we should pay this amount as our usage itself is the same for a month she repied nil.


As none of your person thereupon turned up for this I had to call one Mr.Sridhar by referring the Iqara's pamphlet. But this person in turn swithced off his phone by acting that he could'nt hear my voice.


If your people or the company wants to suggest something to your customers,I think they should select some other responsible via media than making Us run around.


None even bothered to give a responsible person's mail id or phone number.


I request a explanation as Iam suffering without a connection for the past many days...


Sudarshan.S


Sales Manager


SEELECT ENTERPRISES


Good if you have the money and patience
Aug 08, 2004 03:45 PM 1820 Views

Well, I have had Iqarafor about two weeks now ... all I can say is that the speed is damm good and I really haven't had any connection problems.


It does cost you a fair amount (I paid Rs 755/- for 225MB) coz there was some special scheme going on where they waived off the installation charges. I would agree with the other reviews on this site that the customer service is very very bad. You need to be pretty patient with them since they are slow in doing installation etc. I was promised 4 days of time for installation and it actually happened after 2 weeks.


But, once your connection is set up, there really are no major hassles and its smooth going all the way. I am just evaluating their connection and when I near completion of my 225 MB then I will think about renewal based on my overall experience.


North worth it - Better Avoid
Jul 26, 2004 06:23 PM 1856 Views

I Had requested and paid for a service from Iqara. And from the day they received the cheque it was a very unprofessional service from these guys. Even after a month I did not get any service (all this inspite of at least a couple of calls every day for 3 weeks), coming to home leaving all important work because these guys just lie and tell their people at your place for connection. Later they just start cutting the phone calls as they ran out of all the reasons.


These people are frauds. They say they will call in 10/15/30 min. and never call. None of the people from their regular field sales guys to their leads and the person who heads the office, as they don't have any business sense to acknowledge the complaints.


I even went to think to an extent that whether there is really a company called Iqara exists or not as I had called these guys thro' a reference and paid the check then and there only. I did not do any research about other service providers.


This is in Pune. I am not sure about other areas.


Have some feedback for people who are using the service from other service providers. I am yet to get the refund back. For people who are busy and value the time, its just not worth dealing with these people.


Good Speed , High Rates, HORRIBLE CUSTOMER SERVICE
Jul 24, 2004 05:07 PM 5804 Views

Review : I had applied for an internet connection lured by NO INSTALLATION CHARGES scheme and paid the cheque. I was promised connection within 7 days. When even after 2 weeks nothing happenned I rang up their customer care to be informed that it will take another week. After another week when I called up again I was once again tol that it will take another week. But for 10 days nothing happened. So I send a fax asking for cancellation.


I was told that the refund will take 10 days time. After waiting patiently for 15 days when I called up again for refund I was told that the refund order was being processed that day and it will take another 10 days. Finally after another 1 month I received my cheque.


After 4 months I was foolish enough to get intoi the trap once again when their executive offered me the same NO INSTALLATION SCHEME and I fell for the bait again. This time the executive promised me that they will provide the connection within 2 days. However even after 3 days the cabling was not done. Let me make it clear here that the CUSTOMER SERVICE IS OF NE HELP and they will promise to get back to you which they never do.


Somehow after shouting at the Branch manager the cabling was done within 7 days and after 1 day they gave the username and password. Then the real trouble started. The node in my area had no UPS. Can you believe it? British Gas group Multinational Co and no UPS. Which meant that whenver there was a power cut anywhere in the city there was no service. Ask any resident of Visakhapatnam and they will tell you that power cuts are a frequent problem. This meant that the connection was down half the time. The customer service here takes the cake. They will have just these few standard replies ''The Modem has to be reset'', ''Please restart your system'', ''The modem is offline''.


All in all they were never able to solve the problem. Finally they installed the UPS and believe it or not for the next 15 days I had no problems at all and the speed was good. Furthermore the cost was working out cheaper than telephone as I used it basically for checking my POP3 emails and searching for some products. So I decided to go to for a connection at home. Once again I was promised connection within 3 days and I took it with a pinch of salt because of my previous experiences.


The same old story repeated itself and the connection took more than 10 days. The service has been relatively trouble free for the last few days. But god forbid whenever a problem comes the customer care executives can drive you crazy. But unlike Reliance they are very courteous. Go for an IQARA connection if you have the patience to wait for 15 days for a connection, if you can handle their customer care and are willing to pay a little more.


I must also add that the speeds are much better than DIALUP and even better than Reliance CDMA connection speed. I dont have any other cable connection in my are so I cannot compare this with other. They must also be congratulated for removing the Installation charges for a connection which used to be more that 8000 for a Dishnet (VSNL) DSL connection.


Thane India
Iqara burns your money as they burn gas
Jul 06, 2004 01:20 PM 1762 Views

With a Good It experience I just got into the Iqara just because our complex in thane had number of connections, unfortunately all the existing clients have just kept their mouth shut and did not put their problems across.


I have been using other cable net for our office purposes and what I found that inspite of 3 of us working full time in office and uploading lots of data in vaious website we use not over 200mb data transfer and I thought 150mb for home for 3 months is too good.


Hold on after a long wait of nearly a month my connection was given yesterday and wow see the screen below it shows I used over 80 mb in just 2 hours


Start Date Start Time End Date End Time Rated MBs


5-07-2004 18:56:14 5-07-2004 18:59:00 0.43121


5-07-2004 18:59:57 5-07-2004 19:00:00 0.05073


5-07-2004 19:00:49 5-07-2004 19:19:00 15.28084


5-07-2004 19:19:38 5-07-2004 19:57:00 32.93038


5-07-2004 20:19:35 5-07-2004 20:39:00 16.97886


5-07-2004 22:00:50 5-07-2004 22:33:00 16.65508


Total Rated MBs : 82.3271


So if I pay 250 perday with the minimum use, I am ripped off totally.


So I don't want to say anything more, but anyone reading this please pass on this message to everyone you know want to go for broadband..


Worse than BSES in service
Mar 12, 2004 12:07 AM 1268 Views

I had signed up and paid for my Iqara <BROADBAND>service on Jan 28th, 2004. It is March 12th and I have NOT received my connection. No one even returns my calls from the Bombay office. I have called up at least a dozen times and sent numerous emails, all to no avail.


I have asked for my refund and have received no reply. And when I ask how long it will be before I get my connection I am told ''Next week, sir''. This ''next week'' phenomenon is prevelant throughout the ndian service industry. And the biggest laugh is that companies like BSES and Iqara tout themselves to be BROADBAND service providers. In my definition, in India, DSL = Damned Slow Line.


If you want another headache in your life then I will def recommend this company, and if you are like me, a toal masochist, then I urge you to sign up for Iqara and BSES <BROADBAND>services.


For exceptionally bad service please contact either Mr Bharat Sharma or Mr Sanjay Balodia at Iqara. As far as BSES is concerned, you may talk to anyone there. They are all ''faltu''.


VADODARA INDIA
Very poor services
Mar 08, 2004 08:55 PM 1671 Views

I have applied for connection at Vadodara City on30.11.2003 after continuous /rigorous follow up I could get connected on 1.01.2004 but as far as connectivity is concerned is very poor, In spite of personal complaint/ telephonic / written complaint my connection is not working.


It was agreed for off peak rate after12.00 pm to 9.00 am next morning but usually found that the connectivity not available during this time span on making complaint of the same I have lost my total connectivity.


I feel that I have been cheated The Dealer who initiated the process of connection NOW says my role is over when you get connection now you and the SERVICE PROVIDER have to solve the problem. As he solicited to become customer He Squarely fall with the fault OF THE SERVICE PROVIDER.


On the basis of personal contact made to other user It was found the services of service provider are very poor. I have intended to launch complaint against the SERVICE PROVIDER WITH CONSUMER FORUM.


I will never recommend this product for other. Do not make any advance payment


Excellent Speed very expensive
Feb 14, 2004 11:41 PM 2084 Views

Iqara started in pune about 4 months back in my area and I was one of their first customers to go and buy it, since I was a major downloader of information on the internet, also the fact that I could stay online without a time limit as opposed to telephone also appealed to me a lot.


So I went ahead and bought the connection. The guy promised me if that 2-3 ppl from the building bought it you could get 50 MB per guy extra free. I coaxed 2 more people in my building from buying it. I got the connection and the speed was excellent and much better than my dialup.


I still maintain my VSNL account as I have been having it ever since its launch in 1996. The speed was good, but my first 100MB was over in 3-4 days. So I went ahead and purchased 500MB more and then that got over in 2-3 weeks and that too because I was consuming it wisely, then I went ahead and have selected their unlimited package.


Yes the initial package of 5000 rs deposit and somemore money is steep. But 1000rs per month for unlimited downloads at a speed of 56 is godsend. I would not call it expensive as my phonebills just for the internet are about 5000rs and thats for 2months. So I am saving about 1000-1500 rs a month and thats good. So what I suggest is that if u want speed... and unlimited downloads... and that too cheaper than dialup.


And ofcourse you can shell out the 1000rs per month. Buy iqara broadband delite, because it is a delite. And also being a computer engineer helps since the tech support have no clue what they do, the guys who came to install the connection were basic electricians, and I actually helped them out.


Surat India
Iqara Broadband
Feb 06, 2004 11:53 PM 6979 Views

I am a heavy internet user and hardcore gamer, so I download lot of games, play lot of games online, and for that a veryfast internet is needed! well atleast 768 kbps down/ 256 kbps up...


well no one provides at these speeds :( Here in Surat, Iqara has kinda monopoly, its speeds are cosistant around 80/100 kbps (crap slow), However I'll say that they are cheaters....


(1) As far as I've consumed mbs, I can tell that not only the download of mbs is limited but uplods are also limited, my consumptions of mbs that I check from the connection properties never match the mbs shown on there website as used!! (Thats one Big problem)


(2) When there are less mbs in account, usage of mbs become quick, ie. more mbs are consumed when visiting the same site than before


(3) Iqara customer are oversubscribed, moreover they share connections


(4) Technical staff is also crap, when any problem they say the damn same thing every time, check the light on lancard, turnoff pc.... etc and atlast they say that they'll send techincian....


(5) As per there new schemes they say that , there connection will have 256 kbps speed and modem is to be purchased and the prices of mbs are also reduced!, But who cares they cheat in consumption :( So far my experiances with Iqara are crap..... only thing I like is that connection is mostly on.....


If I rate Iqara as an ISP I'll give it;


PRE SALES INFO:- 3 STARS OUT OF 5


INSTALL CORDINATION:- 4STARS OUT OF 5 (I WAS ON B4 THE DUEDATE) TECH SUPPORT:- 1.5 STARS OUT OF 5


SERVICES:- 2 STARS OUT OF 5 (NOT ADEQUEATE SPEED AND EXPLOIT CUSTOMERS) VALUE 4 MONEY:- 0 STARS OF 5 ( TOO COSTLY WITH LESS SPEED AND CAPS)


I am giving speed of ISP average cos atleast its fast than dialup and its ok for surfing but limited downloads are bad :(


THESE ARE MY OWN VIEWS AND I DONT MEAN TO HARM THEM, OH! AND THANK YOU FOR READING. Friends hope its helpful.


IQARA Absconding !!
Feb 02, 2004 09:33 PM 3116 Views

My plan code m001 plan amt 1760/- crf# muf0002084 dated 11/11/2003


Title : IQARA ABSCONDING !!


Review : Read an advt on the bus stop. Told them I am interested so they came immediately and collected cheque even at 11.00 pm WOW ! I said these people are good! with a promise to install connection in one week max they left but .... now more than 2 months are over and they promised to return my cheque next week. And next week and next week. These people are taking advantage of the time lapse and waiting hopefully that one day I will disgustfully give up and they can keep the amount of 1760/- I am just very curious to know if many others are fooled the same way so that I can join hands and jointly complain to the police crime branch. This is a scam !!


They think the public are fools ?
Dec 01, 2003 08:32 PM 4286 Views

The ’unlimited’’ is just an eye-wash, the actual download limits of data are very less......100, 300 MB etc....considering the fact that a visit to an average website like Hotmail or Yahoo to check your emails will swallow up at least 1 MB with all the graphics and flash, multi-media and other stuff that are embedded in almost all the web-pages.


If you are a serious surfer or downloader and download mp3s, software, images etc.... the allowed limit will be over in a day ....thats the real truth of the matter, so don't get fooled.........check the amount of data transferr restrictions placed by the ISP, thats the key !


Standard ISPs throughout the World give unlimited downloads at 128 kpbs at a fixed rated of about $20 per month (Rs 900) and don't meter each and every byte like as if people are downloading gold !


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