Excitel Broadband

Do not waste your money and time on Excitel.

Very bad customer service and frequent no connectivity issues.

Think before you buy.

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This company is fraud company this is big scam company this is my refund is not come and this executive is transfer call to my senior but senior is not pick up call in 30 minutes. this not refunded any of the people

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Very bad Network circle, if you want to use in other place it will not worth it for you.Bad service not even app work.7day will take to response you and response is can't help you for this . So please choose Airtel or any other good brand instead of this unknown brand excitel which is not excited to give you best service ??

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The company at the time of buying the service said that the 2000 rs taken as the security will be refunded after 30 days of service discontinuation and return of the wifi router. on 22nd May when I got the service discontinued they said that the security deposit will be refunded after 60 days and it is mentioned on the website. Again after 60 days they are still not refunding the security deposit and the keep on on hold for 1 hour and do not respond to my calls and say that the ticket is raised and you will get your money soon. The company is a fraud company and highly unprofessional. Please do not buy this service.

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For more the 4 days given to complaining about no connection, no one has visited my place to fix the issue, tried to contact the call center but have not gotten any support,

it's a really very bad experience with Excital

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Worst service ever your customer care executives have no manners to talk and one of the customer care executives has spoken so informant... seriously?. Everyone continues to lie and make me wait for 30-45 minutes and then I lose my tolerance and throw my phone and smash it to the wall! You guys are acting like frauds! It's a shame that you're such a large company.

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This is the the scenario when the connection has not been installed yet! Just thinking about what will happen post installation! Just hate Pre Services provided by the team.

Pre installation review worst!

I inquired about wifi plans and they ran to me for connection, but as soon as, I have paid the money they don’t even bother to pick up the calls and do the needful. Infact, I even contacted their coustomer care, all the team literally just gave one or the other number.

Literally saying don’t be befooled by so called EXCITEL BROADBAND.

But later on today finally I got my router installed.

Ground staff was nice, mainly Mr Subash was very helpful. He on the spot resolved my issues.

And lastly Mr Veer please don’t believe on this person, as he is some other person until he gets the payment and later on he is the other person whose demeanour changes ie stopped picking calls and suddenly disappeared!

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3 days no internet and I have been calling customer care and every time they we have informed technical staff.

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I was promised broadband speed of 400 Mbps at the time of sales and mis-sold the package for 6 months by assuring that if I am not satisfied with the services in that case I can request for refund for unused period. I am getting a speed of 150 MbPS and within 23 days of installation two times internet was not available for 2 days each.

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Dear excital.

And all the branches of excital you are providing a pethic service to your costumer.even after booking a complaint you are resolving without visit .your costumer care is also like your service providers.

Please shut down your business and stop making our money waste by using this kind of disgusting product and service.....

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Worst experience, paid full for six months, no wifi next days. No customer care. No service. Do not take this wifi. Cheap and may be run by thugs.

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Pathetic service, people will opt for this Internet connection only once in life, they have no regrets,

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I had to use this connection for one year because my biggest mistake was that I had prepaid for one whole year ..And then the torture started every other day the net was gone and in August 2021 the Internet connectivity took 15 days to resume so as soon as my plan was over , I discontinued their services and after that even after more than a year I haven't received my security refund and their local partner is such a goon he just says the ticket for refund is resolved without transferring the money

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I m from Burari my experience this company is very Bad . I Complant the network connectivity issue till 3 days but no action taken by operator or company support team when i call u always told me with in 30 min resolution provided but still 72 hrs goes

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No service, bad connectivity, very very bad service. I had no internet connection since 2 days. They are not providing any service.

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Its Very Slow Every Time, Poor Service.. Too Bad...Always Slow..............................

Worst Modem and Connection...

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Worst Services very Poor Services we never suggest for Excitel Connection no Man Power in Feild for services

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I recently subscribed to Excitel Broadband with high hopes for a seamless internet experience along with their promised OTT services. However, my experience with their customer service has been nothing short of a nightmare. It has been 17 days since I raised my first ticket, and to my dismay, the issue remains unresolved. Their customer care team's unresponsiveness and lack of accountability have left me extremely dissatisfied.

Customer Care Failures:

From the moment I raised my complaint, the customer care representatives have failed to respond appropriately. Instead of taking prompt action, they merely assure me that they will get back to me, which never happens. The lack of communication and disregard for my concerns is appalling and unacceptable.

Broken OTT Promise:

One of the main reasons I opted for Excitel was the inclusion of OTT services in my subscription. However, to my frustration, these services have never been activated. When I inquired about this, the customer care team seemed clueless about the new services, and the blame game between teams further aggravated the situation. Their inability to provide a straightforward resolution highlights their disorganization and inefficiency.

Internal Disputes and Lack of Responsibility:

What adds insult to injury is the internal disputes between teams regarding issue detection and resolution. As a customer, I should not have to be concerned with internal conflicts within the company. This lack of coordination and ownership only amplifies the frustration of dealing with Excitel's customer service.

Value for Money:

Based on my experience, Excitel Broadband's services are far from being worth the money. Not only have they failed to deliver the promised OTT services, but their customer service also appears to be more of a hindrance than a help. It is disappointing to invest hard-earned money in a service that leaves you feeling helpless and unheard.

Conclusion:

Regrettably, my experience with Excitel Broadband's customer service has been nothing short of a disaster. The unresolved tickets, unfulfilled promises, and internal disputes have left me thoroughly disappointed. I strongly advise potential customers to think twice before considering Excitel as their broadband provider. In my opinion, the poor customer service and lack of professionalism make it a company to avoid at all costs.

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I want to give a negative rating ...please do not opt for excitel service atleast in Lucknow. It's been just 2 months and in these 2 months I had faced internet issues more than 200 times and raised more than 20 complaints. Speed is not what then promised, frequent speed drop, there are days when you will have to sit without internet for more than 24 hrs. I have stopped raising speed drop issues now because I know it's waste of time but can't help when there is no connection. Customer care gives you standard answer that's it and their local partner request you not to raise complaint, just call them but when you call they just buy time.

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I am writing this review to express my extreme disappointment with Excitel Broadband and their abysmal customer service. After terminating my broadband connection with them over five months ago, I have yet to receive my security deposit back. This level of negligence and disregard for customer satisfaction is simply unacceptable.

When I initially signed up for Excitel Broadband, I was promised a reliable internet connection along with a standard security deposit that would be returned to me upon termination of the service. Unfortunately, my experience with the company has been nothing short of a nightmare.

Not only did I face consistent connectivity issues during my time with Excitel Broadband, but the customer service was also incredibly unhelpful and incompetent. When I decided to switch to a different service provider due to the unreliable connection, I requested the return of my security deposit as per their policy.

Little did I know that this simple process would turn into an ongoing battle with Excitel Broadband. Multiple calls, emails, and even visits to their office have all been in vain. The representatives I spoke to displayed a shocking lack of knowledge and seemed disinterested in resolving the issue promptly. They gave me vague promises of returning the deposit within a specific timeframe, but those promises were never fulfilled.

The fact that it has been over five months since I terminated my connection and I still haven't received my security deposit is absolutely outrageous. It is clear that Excitel Broadband has no regard for customer satisfaction or basic business ethics. This kind of treatment not only shows a lack of professionalism but also raises serious questions about the company's integrity and commitment to its customers.

I strongly advise anyone considering Excitel Broadband as their internet service provider to think twice. The poor connectivity and lack of customer support are frustrating enough, but the failure to return a security deposit for such an extended period of time is completely unacceptable. There are plenty of other providers in the market who prioritize customer satisfaction and adhere to basic principles of good business practice.

In conclusion, Excitel Broadband's failure to return my security deposit after more than five months has left me extremely dissatisfied and frustrated. I would not recommend their services to anyone looking for a reliable and customer-centric internet service provider. Save yourself the headache and choose a company that values its customers and upholds its commitments.

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