Well, this is a letter I wrote to the Samsung's operations manager today. The context of the same is given in my
Dear Sir,
I need to bring the heights of unprofessionalism of your service centers / call centers to your notice:
I registered a complaint about my 4 year old Samsung refrigerator on 6/3/2008 and was visited by a service engineer on 7/3/2008. It was found that the compressor need a gas refill. The service engineer himself called up the online call center and registered my complaint again and I was promised that someone would visit me latest by 11/3/2008 with all the necessary equipment and resolve the issue.
No one even called me up yesterday, leave alone visiting. When I called up today, I was told that my refrigerator has been taken to the workshop. I don't know who is the liar here, because my refrigerator is still at my house and - I repeat - no one has even contacted me to attend to it. I have been at home all the time since last week, hence
no one can even say that he visited in my absence.
Can you give me a good reason why I should not be disgusted with you folk? Your service engineers (not all, but some) are liars and spoil your brand.
I can assure you one thing today - neither me nor any of my relatives
are ever going to purchase any Samsung product in the future. I am a
known reviewer of white goods on a reputed consumer product site. I'll
ensure this experience of mine gets there for the world to read.
Regards
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