Explore Recent Brand Responses

EaseMyTrip_Care

Brand Response to ajitrect's review

Nov 22, 2024

Dear Ajit,

We would like to inform you that our refund process strictly adheres to the airline's fare rules. Furthermore, we have already escalated your concern to the airline. We kindly request your patience, and once we receive a response from t...

EaseMyTrip_Care

Brand Response to bharatcoep's review

Nov 18, 2024

Hi Bharat,

We would like to inform you that we are currently investigating your concern on our end. We kindly request your patience, and we will provide you with an update as soon as possible.

...

EaseMyTrip_Care

Brand Response to kaushikrathi15's review

Nov 12, 2024

Hi Kaushik,

Following our telephonic conversation, we would like to clarify that the delay in processing your refund was due to an issue with the payment gateway. However, the refund has already been successfully processed on 11-11-2024 to your o...

EaseMyTrip_Care

Brand Response to poojakharayat20's review

Oct 31, 2024

Hi, Thank you so much for taking the time to share your positive experience with EaseMyTrip! We are thrilled to hear that you had a great time booking with us. Your satisfaction is our utmost priority, and we are delighted to have been able to enhanc...

EaseMyTrip_Care

Brand Response to gahlyanmanish03's review

Oct 31, 2024

Hi, Thank you so much for taking the time to share your positive experience with EaseMyTrip! We are thrilled to hear that you had a great time booking with us. Your satisfaction is our utmost priority, and we are delighted to have been able to enhanc...

EaseMyTrip_Care

Brand Response to subasht5454's review

Oct 31, 2024

Hi, Thank you so much for taking the time to share your positive experience with EaseMyTrip! We are thrilled to hear that you had a great time booking with us. Your satisfaction is our utmost priority, and we are delighted to have been able to enhanc...

EaseMyTrip_Care

Brand Response to deshmukharpita713's review

Oct 31, 2024

Hi, Thank you so much for taking the time to share your positive experience with EaseMyTrip! We are thrilled to hear that you had a great time booking with us. Your satisfaction is our utmost priority, and we are delighted to have been able to enhanc...

EaseMyTrip_Care

Brand Response to rawatsana786's review

Oct 31, 2024

Hi, Thank you so much for taking the time to share your positive experience with EaseMyTrip! We are thrilled to hear that you had a great time booking with us. Your satisfaction is our utmost priority, and we are delighted to have been able to enhanc...

EaseMyTrip_Care

Brand Response to shivamdhall12345's review

Oct 31, 2024

Hi, Thank you so much for taking the time to share your positive experience with EaseMyTrip! We are thrilled to hear that you had a great time booking with us. Your satisfaction is our utmost priority, and we are delighted to have been able to enhanc...

EaseMyTrip_Care

Brand Response to ps_modi's review

Oct 30, 2024

Dear Pramod,

As discussed in our phone conversation, we would like to inform you that the baggage in onward sector has been added accordingly. For return sector addition, please connect with us at least 2-3 weeks before departure time....

EaseMyTrip_Care

Brand Response to monikamr16's review

Oct 28, 2024

Hi Monika,

We would like to inform you that you applied the coupon EASEFLY for your booking. Please note that discount coupon offers are dynamic and may change. We attempted to reach you by phone, but were unable to connect. Kindly provide your pr...

EaseMyTrip_Care

Brand Response to drparthasarathisa's review

Oct 16, 2024

Dear Partha,

Following our conversation, we understand and empathize with your concern.

We would like to clarify that your recent booking was unsuccessful and could not be processed due to a delay in payment settlement caused by a payment g...

EaseMyTrip_Care

Brand Response to alamrk1922's review

Oct 16, 2024

Dear Alam,

We want to clarify that we act solely as a facilitator between the Bus Operator and the User. Any issues such as boarding denials, schedule changes, sudden breakdowns, or cancellations initiated by the operator or occurring during the j...

EaseMyTrip_Care

Brand Response to sweeetheart1985's review

Oct 02, 2024

Hi Pinkal,

We would like to clarify that we serve only as a facilitator between the Bus Operator and the User and any alterations in schedules, delays, or cancellations made by operator are beyond our control.

Furthermore, We value your underst...

EaseMyTrip_Care

Brand Response to sonaligupta02293's review

Sep 30, 2024

We would like to inform you that any modifications made after the booking are subject to the hotel''s policy.

Additionally, we have escalated your request to the hotel team regarding the upgrade inquiry. They have informed us that, according t...

EaseMyTrip_Care

Brand Response to cbbit02's review

Aug 31, 2024

Hi,

We understand and empathize with your frustration and concern, as we share those sentiments. Unfortunately, the refund from GoFirst has not yet been credited to our bank account. Please note that we can only proceed with the refund once it has...

EaseMyTrip_Care

Brand Response to chandanbhagat389's review

Aug 20, 2024

Dear Chandan,

We would like to inform you that your booking was very well confirmed on our end. However, any boarding denials, sudden cancellations, or seat changes are entirely at the discretion of the bus operator. In your case, we have already...

EaseMyTrip_Care

Brand Response to ashnam34's review

Aug 06, 2024

Dear Ashwin,

We would like to inform you that our refund process strictly adheres to the airline's fare rules. We have initiated the refund to your original payment method, which may take 5-7 working days to reflect in your account. Additionally,...

EaseMyTrip_Care

Brand Response to vijkumar2005's review

Jul 31, 2024

Hi Vijay, We are eager to address your concern and we request you to let us know your booking ID on +91 97110 99197 so that we can check and assist you in the best possible manner....

EaseMyTrip_Care

Brand Response to mogha1984's review

Jul 30, 2024

Hi,

We understand the importance of the issue you've raised regarding your holiday package and want to assure you that we are actively working on resolving it. Our team is dedicated to addressing your concerns promptly and effectively. We apprecia...