To all the readers,
My name is Noor Jahan Khan, I am a lecturer at Jain university, I am writing this mail to you to share the Agony I as a victim of a fire accident in my Tata Indica Dicor going through.
Please read through my case and help me as what to do next!
The fire accident was when for some unexplained reason my car caught fire. My Husband and my two year old baby girl were the ones at the scene and my Husband had just dropped me at college.
It has been three weeks Whence and we are still struggling between the workshop and Insurance Company.
Once the workshop did not want to give a technical report on how the fire had occurred and then the Insurance company Insisting on that from the workshop.
Above all after three weeks on 18th April we get a confirmation that the cost of repairs will be over Rs.1, 00, 000. Though the insurance will pay 50% of cost only on fiber parts this is going to be a bad pinch for us.
Three weeks without our vehicle the agony we duffer for our daily commute. Here is the incident I want to narrate of what had happened on 27th March, 2013.
What started as a regular day, when my husband dropped me at my college and drove down to my sister's place, 2 kms. away from my college, to drop my 2 year old baby girl, when tragedy struck. As soon as the car was stopped in from of my sister's house, without any warning signs, the car caught fire inside the bonnet.
My husband, after sensing something smoky, moved my baby girl out of the car and tried to have a look at the car. Bonnet was on fire! With some help from neighbors he put the fire off after 10 mins.
Next, he called Tata emergency helpline who arranged a towing service to the Concord Motors service center at Bommanahalli, Bangalore. The service station guys assessed the car and made the job card on 27th March.
We always thought Concord motor was better than any other service center. But they are pathetic. Without showing empathy on us, they took 2 weeks just to assess (without even once touching the car) and co-ordinate with insurance official.
For a moment, they made us feel like beggars! We visited the service center on 8th April to check on what's happening. We missed work and went with baby girl to see why they called us. After 1hrs wait, they told us that insurance guys needed technical report to investigate further to approve the amount! For a matter that could have been resolved over telephonic conversation, we were asked to present ourselves to meet the branch manager himself.
Irony, on our visit, after a wait of an hour, the manager dint have the courtesy to explain us the situation. We understood that there was something big cooking! An employee of Concord motors, introduced himself as Ravi, clearly mentioned that they will be unable to provide the technical report. And that we will have to negotiate with the Insurance company.
We had to create a scene to make them agree to submit the report to the insurance company. The most important thing is that during this time they never mentioned the estimate of costs. Post the incident my husband got a call on 10th to fill in details on the technical report. It has taken them 8 days hence to finally close the insurance approval process and get a work order.
To our utter surprise they are now Quoting a price of Rs. 1 Lakh. With the state of affairs even for a family where three members are earning. This sum is substantial and is like rubbing salt on wound. We would like to make this public to let every one know that TATA vehicles are the worst when it comes to service and expense of repairs.
This was a showcasing how bad their customer service can get and unacceptable behavior. We feel sad that when we chose to buy Tata Indica Dicor as our first car thinking it will be value for money. The sheer way we have been treated and our case handled with such casual attitude makes us feel that this is the biggest mistake of our lives.
And we are paying for it. For the money we would have spent on this Car and Tata we could have easily chosen a competitor's petrol car.
- Thank You! We appreciate your effort.