I own a Maruti 800AC bought in Sep 2005 through Competent Automobile, Delhi, ever since I bought my vehicle I had been through extensive trouble, the complete experience had been extremely poor with Competent Automobile, Gazipur, Delhi. But the current experience with Competent Automobile, Gurgaon was a nightmare experience and made me feel regretted about opting for a brand called “MARUTI”.
Now without wasting much of your time I shall share my experience with you.
I along with my family was going to Jhunjhunu (Rajasthan) on 12th April 08, we started from home at around 5:45pm and after crossing Manasar we meet with a massive accident at 8:30am, though none of us were hurt, but the vehicle was in bad shape and it had to been taken to nearest Maruti service station. After clearing all formalities like police complaint etc, I reached at competent Automobile at 4:30pm, the vehicle was received by Mr Ashish in Body Shop, I was given a time frame of 10days for repairing the vehicle i.e. 22nd April was the delivery day.
Now to see the progress of work I reach Competent Automobile on 17th April at 1:30pm without informing them, I was surprise to see that the vehicle was not attended by Competent was keep in poor share, i.e. full of dust etc. I got furious seeing this and reported the matter to Mr. Pankaj Narula, GM Maruti Udyog as soon as I got back to my office at 2.30pm.
I didn’t receive any reply from Maruti from next 4 to 5 days, I was really surprise to see such a poor service from them, so I decided to give him a call, but he was not available to talk, later I spoke to Mr. KK Gaur, who was heading Maruti Service, north.
After several calls and email I finally got my vehicle on 25th April 08, but there was no one to explain the job carried out on the vehicle, neither the company provided me copies of bills.
The list of problems were never ending and they have not been repaired till date, I would try to shorten my review and put down list of problems.
I contacted again Maruti & National Insurance as well this time to report the matter with details, but none of them look into my complaint, I am still emailing them, thinking that they would look into it.
I feel like being cheated by Competent Automobile, Maruti Udyog Limited and National Insurance Company. Now I am planning to approach the consumer cost of India to file a legal case against the companies.
I would request you all not to buy any products from above companies, customers don’t have any importance to them.
Thanks for reading my review.
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