Pinnacle Honda - Kolkata

I have exchange Mahindra XUV 500 with there Honda WRV since 3.5 year ago but now also the car name transferred not done....

I have called there showroom many time but ar not interested in this matter

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Service head - Santanu and president Binay, the higher management of Pinnacle is iOS no help. The only concern for them is to shift the blame to you somehow and then charge you. After repeated mistakes while doing basic servicing, I totally lost faith in Pinnacle service Center and their management. I seriously doubt the knowledge of Binay and Santanu to remain in the position they’re in. Honda should take action against them.

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In the name of honda brand the pinnacle honda is cheating the customer

On 29th February 2020 I sended my car honda city for the services i experience such a bad service from it that I cannot say they had broken the clamp of bonnet and changed my car tyres, the washing was superb that I cannot comment anything on it The dirty leaves remain on the engine area the car run only 16000km only in kolkata city road

Will definitely take a action against it so that this happened not with anyone else

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Pinnacle Honda was a delight to me service my car till 6 months ago, The staff was very efficient and I used to get quality delivery.

However recently the entire service team seems to be very casual in their approach.

In fact I am utterly disappointed with my last paid service. They didn't even take care of the loose nut and bolts and delivered the car without washing.

Not expected from a Honda affiliated brand. My request to the authorities. please do not spoil your name. I had enough regards for you still.

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My 1st service experience is very poor. No system, no process, unruly staff only understand sales. Not bothered for customers time. Only doing push sale. They feel this best available as others are having lower standard than pinnacle in Kolkata.

I will never recommend any one for pinnacle Honda in Kolkata.

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FROM A VERY LONG TIME I WANTED TO BUY A HONDA BRAND CAR. THE DAY I DECIDED TO BUY HONDA CITY I LANDED UP IN PINNACLE HONDA TO BUY THE CAR. WHAT AN AMAZING SHOWROOM IT IS. IT IS DAM HUGE AND VERY BEAUTIFULLY MADE. FROM THE SERVICE OF THE STAFF MEMBERS ONE COULD CONCLUDE THAT THE TOP PRIORITY OF THE PINNACLE HONDA IS THE CUSTOMER SATISFACTION AND TO PROVIDE WITH BEST SERVICE FACILITY. I WAS MESMERIZED WITH THEIR BEHAVIOR. THE AFTER SALE SERVICE WAS ALSO VERY GOOD. THEY ALWAYS GIVE REMINDER CALL TO GET YOUR CAR SERVICED ON TIME. PINNACLE HONDA ALSO PROVIDE FREE PICK UP AND DROP SERVICE FOR CAR SERVICES. THEY GIVE SUCH A BEST FACILITY THAT YOU WONT FIND EVEN A SINGLE SPACE TO MAKE A COMPLAIN.

THE DAY I BOUGHT MY HONDA CITY THEY THANKED ME WITH FLOWERS AND CHOCOLATES.

I AM REALLY HAPPY AND SATISFIED AFTER BUYING MY HONDA CITY FROM PINNACLE HONDA. EVERYONE SHOULD GET SUCH AN EXPERIENCE. THANK YOU

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My experience with Pinnacle Honda is full of mixed bags - some good, some bad. I bought a hatchback from them about 1.5 months back. Since the vehicle was bought not through finance, so I wont be able to comment on their finance schemes, but would assume that they have some decent ones. However, I would break my experience in 4 parts -

1) Before the vehicle was bought - I wont at-least 2 months in advance, since I was looking for a particular model. The sales-in-charge was courteous, decent and knowledgeable. He told me everything in details and provided me with a cost estimate and tentative time by when my vehicle would arrive. In all, it was a good experience to begin with.

2) On the day of the sale - I had booked prior appointment, and the sales-in-charge did not disappoint me. The vehicle was ready and clean. The process was done quickly. I was super happy.

3) After the sale day - This is when the problem started. Not with the vehicle per se, rather the immediate after sale service. I had paid in full for registration service as well(Rs 6500). But to say that the service provided was pathetic would be an under-statement. It all started with temporary registration number. It took way more that what was promised. The Pinnacle team took 1 week to deliver me the temp registration papers, which should have been provided with the vehicle. After that, I was promised about a particular day for registration / production. On the day of the registration, my sales-in-charge called to tell that this needs to be delayed by a day. The next day someone from Pinnacle came to my house to tell me that my documents have been lost, and that I need to provide photo-copy of documents already submitted. When I provided those, he promised to have a driver sent over within 1 PM same day, so that my registration can be done same day. After 1, when numerous follow ups a driver shows up at 3.30 PM to take my vehicle DMV. He rushed to DMV to find that the officer has already left. I was furious, for the DMV was far away and it was sheer waste of time and money. I called the concerned person, and he told me that he will resend a driver next day. Again next morning, my follow up cycle started. Atlast a driver turned up in the afternoon, to take my vehicle, and got my production done. I got my papers about 10 days after that. I dont know what I paid those Rs 6500 for - this harassment. Extremely sloppy service! I did point this out to them during their customer satisfaction survey call, and was told that they "personally" apologize for this. In-fact, they even booked some time for this, but noone turned up. So, I wont rate them very highly in this respect.

4) After Sales Service - I have had only 1(first month) service. While this was decent, I had asked the direction of the washer fluid dispersal to be corrected. This did not happen and since I hadnt checked it there, I cannot ask for that. I plan to point that in my next service. And there were some additional scratches. Again, since I dint point it then and there, I cannot claim for them(my mistake on these).

I hope to get an improved service in future, and plan to keep updating MouthShut about them as I engage them more and more.

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