Jubiliant Nissan - Chennai

People at Jubiliant Nissan do not know how to behave towards customers.  Their service executives do not know how to listen !  Then how can they record the specific problems faced by the customer when the car is given for servic ? Secondly, they seem to look at service as a source for profit maximisation by telling customers to replace parts those need not be hanges at all !

Take my experience, There were a few scratches on the bumpers  Instead of removing them and touching up with paint, they insisted on replacing each bumper !  Thirdly, they do not recognize and accept extended service bought from another dealer !

Nissan have only two sales & service dealers in my town and noting to choose between the two.  So they seem be exploiting the duopoly.  Nissan Motors India doesn't seem to care.

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I would like to share my experience with Jubiliant-Nissan Car dealership in Chennai. I do not know how the dealers are picked by Nissan But I wish they would teach them some customer service before they give them the franchise. We had decided that we were going to buy a Nissan Sunny car, we visited the show room in Velachery, Chennai but we were directed to Jubiliant - Nissan. (so Jubiliant Nissan seems to have a monopoly in Chennai, hence may be the attitude)

We went there on Feb 10th 2012 and paid a token advance for Nissan sunny XL 2012 Blue model.

The salesperson took his own time to come back and tell us that both silver and blue were not available, although when we paid the advance we were assured that the car and the model requested was available! So he told us to wait, again he came back and asked us to take a different color and different model, we said no and we said we want the advance back. Then he came back and said that we can get what we want if we wait for some more days, so we did!

Next thing he comes home takes the cheque from us for the balance amount of the car on the pretext that the car is ready. And next day he calls and says that the car is not there, so we tell him not to deposit the cheque. Two days later we get a call form the bank saying that the Nissan cheque was sent back for lack of funds.

They deposited the cheque without informing us!