DSC Hyundai - Iyappanthangal - Chennai

I bought a Hyundai 2015 Verna 1.4 CRDI Base variant.While booking and during the process they told my car is 1.4 CRDI Base variant.Which is equipped with AbS and Ebd. Even they showed me in the broucher.After delivery of the car the Abs is not there and they gave me a 2014 old variant. Now when I complaint to HMIl, DSC Hyundai GM came to my home and asked only apologies.

Now when HMIL is doing a enquiry in favor to their deler. Does that solve this? Its a abusement they did for me. They are totally cheaters.Even Hyundai India is supporting only their dealer.They are totally cheating customers as a team.

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I booked Grand I 10 Astra(O) on 7th Sept 2013 at DS Hyundai, Kattupakkam. They told me over phone that car allotment was made and asked to remit amount.

I paid small portion in cash on 24-9-2013 and for the balance amount I arranged loan through HDFC bank.

HDFC released loan amount directly to DSC Hyundai on 4th Oct 2013. After that they promised to deliver the car within 2 to 3 days but they never turned up. I lodged compliant with DSC Hyundai and HYUNDAI motor and HDFC for non delivery on 7th Oct 2013 but in vain.

Several reminders were sent but no improvements. Finally I sent mail stating that compliant would be lodged with consumer court and this yielded result and car was delivered on 29-11-13.

Any how I am going ahead with lodging of compliant with consumer court..

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I have a very bad experience with DSC Hyundai sales Person Manokaran who is no 1 Cheat & His Boss Raghuram both of them worked in DSC hyundai Iyyapanthangal and they now joined hands in Fiat Nandhanam Showroom.

They will do all cheap means to sell the car once advance paid they will not even have the courtesy to respond to your call as they sell faulty products. Anyone planning to buy fiat at Nandhanam kindly ensure that you don't fall prey Of these two Manokaran & Raghuram.

Trust me you will put yourself into trouble.. no commitments will be fulfilled while you take the car they are just big Liars.

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I booked Hyundai car in DSC Motors on last month full amount paid. but still car is not delivered. For DSC I not even get any call for delivery data are any thing. if I called them also they simply say we are busy we will call you later. Very bad customer service. now I came to know they booked my now only with Hyundai.

Pf you want a car form DSC is better keep the money in bank you will get interest other wise DSC Motors will get the interest you will not get your car. I payed and waiting for more the month. with out any information.

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Today I took the delivery of my new Hyundai Verna 1.6 Diesel SX model. Before today, there were a lot of discussions on what to get and what not to get as part of accessories. Many were promised in the beginning but as I paid all the amount for the car, promises were diluted by saying that we never spoke about the money involved in this. I agreed to pay more and more and still I get reasons and not solutions.. now the day of delivery..

I was so excited to take the drive on my brand new verna and did not look at the details in the beginning.. After the pooja, there was a person who took the car to fill in diesel so still excited about it. On his return, I saw bird poos on the windshield. Someone cleaned it up and I drove the car out of the showroom. A few metres down the road I see that the arm rest between the front seats are dirty and when I drove to the temple. I see another bird poo on the bonnet and a few mins later I see a cobweb and followed by the spider. The car has not been washed before delivery and it is extremely dirty. Imagine a brand new car within few mins of delivery looks like this. They ask for a feedback form before even showing the vehicle scheduled for delivery. I said i'll not fill in the feedback form and I signed at the bottom so that they can fill whatever they want.

Accessories promised to me while booking the car, floor mats, boot mats, mud flaps and cloth seat covers and along with this was zero depreciation insurance.. after I paid the full amount zero depreciation  insurance comes at an extra cost and the seat covers I asked for a change to vinyl leather covers from cloth seat covers (Since cloth seat covers stink after a point) and this comes at an extra cost.. At first the sales person agreed and then after paying the money all the reasons that were stated was that we never talked about the money component.. Most importantly, customer service is Worst!! Trust me.. I'm writing this review right after I took the delivery of the car today..

When I called back the sales person is reluctant and says that she would be available only tomorrow to answer queries. Now my car still does not have seat covers and I'll have to wait till Monday for the sales person's manager to come back from vacation and tuesday is a holiday for Gandhi Jayanti.. So I can as well consider that those promised seat covers are not coming..

Overall, my conclusion. I'm a lover of Hyundai cars. My previous car was Hyundai I10 and now Hyundai verna. My purchase experience has been the worst for this car and I would never suggest any person to book your car with DSC Hyundai at Nandanam, Chennai. Everything is good in the beginning with DSC Hyundai BUT don't get carried away.The bad part comes after you pay the money and book your car...

The only good thing that I can vouch for is their time of delivery.They promised the date of delivery and the car was ready by that date.Trust me the experience was not all that good

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I had purchased i20 Asta with this dealer, when I book they promised me to deliver the car with in 5 days, After pay the amount they are telling lot of bullshit reasons. finally I got too much angry, see already I am BP patients, finally they delivered the car after 15 days, lot of calls, lot of visits to theirs show room.my god they suck my blood. after I got my car I loose my interest to take out that much tension they are giving. they fixed the date and time of delivery. during the delivery only they shown my car, but that sales person and the team leaders boths went out side, if I call to them they dont attend my call. finally they delivered by 7.00pm. after reach my home I checked in the morning I got shock, coz that bulshit peoples gave me damaged car, yes that car have damage on front side, but they are simply told me that during the travel from storage YARD to showroom 1 vehicle has hitted your car, we will repair it during the 1st service. God only punish them.

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I bought a CAR with DSC Hyndai and I recommended and assited for at least 10 friends to buy their car. Later stopped that because I heard from friends who faced some issues and realized the facts which I thought it was coincident. So here is the story,

I bought my Hyndai Accent, I took my delivery and went for a long drive on the same night! I noticed that speedo meter is not working. On the completion of my journey in the weekend itself(the trip was about 1600 km), I need to go for first free service and told them about Speed meter is not working, they corrected and it was working fine. Later I heard that my car was used as demo, so they have disconnected the speed meter, but they forget to fix it. Second, I never noticed the insurance start date, it was two days later from the date of delivery. Luckily I completed my long drive without noticing it. When I spoke them, they coolely told as minor issue. Third, they used to ask for fancy number. Even if you don't ask for one, you may get it luckily. But they claim as they paid bribe and got it. So charge it, if you are not not aware.

Service Experience: This might be applicable for most of the service centers. I had an issue that some sudden accelaration or no response when I  press gas pedal. It was inconsistent. Luckily the second time itself I can show the issue when I gave the car for service. Somehow issue was resolved, it was came again after few months. I need to explain from the begining, because they don't check history or the person who did the last service. Again resolved, but appeared again. I spoke to the incharge and got the guy who looked the issue on the first time. He consulted with other guy and asked to replace some component, still issue was not resolved. Next time again issue raised, but this time they told some other component issue that needs to be replaced which is cost including service will be 8 K. However he did some minor check-up and water wash for free of cost because I was planned for long drive to resolve the issue for time being. But issue was remain, but less frequent.

This was keep going, one day by mistake I left switched on my lights and batter got drained. I was opted TVS 24x7 due to above mentioned issue, so they came and took the vehicle for recharge. It is small mechanic shop. Next day he delivered the car and told that he noticed the acceleration issue. He found that root cause, there is a wire which got bitten by rate. So it was earthed. He asked past history, he told that it was not consistent because it might not touched properly, whenever it contacts the earth, it created the issue. I was very happy and started to give the car to him for the service. He is having small mechanic set, but he knew the car and its history well. So he recomments only needed, also get opinion before replacing the spare by specifying the fact. If you are going to drive locally, you may not replace this. Some time, it has any casecaded impact, he recommend to replace immediatly. That is the reason I recommend, get some trusted local mechanic for your instead of trusting your big service station. Most of the people who don't have good experience though they have good tools to assist. Also they treat free and paid service very differently as they are giving free of cost.  When you have some trusted guy, you have one to one relationship, he don't want to loose his good customer. By that way I recommended him for my friends too.

So above reason, I rated DSC Hyndai as not trusted one though they give competitive price to sell the car. But service station issue is remain common for most including them.

Hope this will be useful for you. Thanks!

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I took a used Hyundai Accent CRDi from DSC, they are having bunch of person who are very lazy and not even worried about the customers time. They dont even know how to talk to a costumer. The DSC worst in time keeping, Service etc. If they say a date for job to be done for damn sure they wont keep their word. They don't know what is timeliness and they are ready to kill our time for their incapability.

If you want to get into problems and big headache just step right in THE DSC HYUNDAI.The service is really bad when compared to Kun hyundai ( KUN HYUNDAI is really good with service).

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I have recently bought a santro gls from DSC Hyundai..They have commited a delivery time when I went there they asked me to wait and gave the car after 4 hours of wait time.

They have committed to give accessories(Car Cover etc) along with my buying but when they delivered they said they donot have stock. Eventoday after a weeks time they are yet give me the car cover if I call them the response is poor.

I am scared now how I am going to continue with them for my car scheduled services going forward.. The commitment and response to a customer is pretty worse. Till you book and pay the money there will be plenty of follow up from the sales executive once you paid them then you need go behind them for your delivery and everything..

Never ever go to buy a Hyundai Car with this dealer..

-- Sundar

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I want to share some of my experience with you all, I went for free car check up in DSC Hyundai service center saidapet,

1>You belive it or not after two hours only service adviser came.

2>People are waiting in showroom for more than two hours

3>I told complaint like some sound comming in my car (Front suspension)-No action was taken for that simply service advisor informed no stock.

4.Finally for delivery also two hours.................................late.

5.For regular service also they are taking time.

6.Customer service is really bad............

7.If lot of cars are comming they need to arrange some more service advisors but only few are available

We got car because of hard earned money so think guys...........................

My opinion if you want to service your car dont go for DSC Hyundai and also some of my friends told they are exchanging some parts in the car

I heard KUN Hyundai is good..............

Your comments are most appreciated.............................

Thanks

Kamal

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If you've decided to buy a Hyundai Car - the stay clear of the DSC Hyundai Dealer in Chennai. I made the mistake of buying my i20 from them in February 2009 and since then have experience nothing but trouble from them!

Now I have no problems with the car, but the service from the staff of DSC Hyundai is absolutely pathetic. Here are a few of the things that they screwed up with:

1) They promised me a buy back deal for my Maruti Zen at Rs. 1, 10, 000 but finally paid me 90, 000/-

2) They promised to deliver the car in 3 weeks but finally took more than 5 weeks(Not so bad right! Weel read on.)

3) The sales person, Mr. Elango promised me seat covers, a car cover and tinted glass FREE and told me that it would be done in a month's time. Whenever I called to remind him he told me that the car cover and seat covers had not arrived as it was a new model. After 5 months I dropped in without notice only to find the seat and car cover lying in their showroom. He promptly asked me to pay four thousand for the lot and swore he never promised anythign free!

4) When I did not receive the RC Book after 3 months I grew worried and visited them. They informed me that they had made a mistake with the name and had sent the RC Book for corrections.

5) After several calls and threats I finally received the RC book - 6 months after purchase - ONLY TO FIND THAT THEY HAD REGISTERED MY CAR AS AN i10. instead of an i20!

6) Till today I have not received the RC book and am presently considering legal action.

7) I chose DSC hyundai for two reasons(a) The buy back deal(that later turned out to be fake) and(b) because they told me that their service centre was hardly 6 kms from my home. For the first service I got a call asking me to bring the car to a place that was 20 kms away! When I asked Elango he once again denied his statement. I opted for the car pick up at an additional charge of Rs. 100 and waited and waited. They would call and promise to pick it up, but would not land up. When they finally did they returend the car - WITH SOME OF THE ITEMS STOLEN!

These guys are the worst thing that could happen to anyone. Stay clear of any of the DSC dealers. They over promise, under deliver and have no clue what customer care is all about!

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