Sony DCR-HC21

I own a SONY Handicam (Digital Camcoder , DCR HC21E ) which was purchased one year  ago However, I have used this camera only less than 5 hours so far for recording video. I confronted with a problem when I tried to download the content of the tape(cassette)into my system using the USB cable as per the instruction provided in the user's manual. After downloading a part of the content my computer got hung and stopped responding. When I restarted the system, I found that my system was not detecting the Handycam. My computer is powered by a Pentium 4 with Widows XP operating system.

Now , I really have doubts about the reliability of Sony s latest products , especially with Camcoders. Is the technology used in Sony Camcoder prone to failures like this? Why a core feature of the product ( transferring the content of the tape to a computer through USB cable) that is expected to be used very often fails like this?

After a sereis of  e-mailintraction with the customer support team, they confirmed the cause for the product failure was due to "Reverese Voltage from My computer" even without inspecting my computer! I  didn't even care to  answer  my questions such as How does this  happen?" What should I have done to avoid this problem under normal circumtsnces? etc...

Sony India customer care team and the people at the local service centre did not give me a proper and convincing answer as to why my instrument failed under normal conditions.Even after thorough examination they gave me only a few possibilities and probable causes for product failure which are ruled out beyond doubt in my case.. I still feel that company has the accountability to their customers who relied on their products , to ensure that they have offered them a trouble free and durable product.My experience with both local service centre and Customer support team are really disgusting!

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