Pathetic Customer Service.

Review On Supertech, Noida

Request for return of the booking amount of Rs 50k paid for Eco Village II, A2, 14th Floor, Flat No: 1401

From: kajalaggarwal@supertechlimited.com [mailto:kajalaggarwal@supertechlimited.com]

Sent: Wednesday, March 26, 2014 12:31 PM

To: Chandan Kumar

Cc: Shefali Gupta; Priyanka Sachan; Supertech CRM Team; aloksays@gmail.com

Subject: Re: Request for return of the booking amount of Rs 50k paid for Eco Village II, A2, 14th Floor, Flat No: 1401

Dear Sir,

Greetings of the day.

As informed you earlier, we will intimate you once cheque will be ready.Please bear with us however we are following with the concern department for the same.

Hope you find the above details as per your requirement.

Please feel free to contact for clarification, if any.

Thanks and Regards,

Kajal Aggarwal

Mob:7838787803

CRM Supertech Limited

Ph:+91 – 120 - 4572600| Toll Free: 1800 103 7676

Yours For Life| https://supertechlimited.com

On Wed, Mar 26, 2014 at 12:18 PM, Chandan Kumar  wrote:

Hi,

It seems you are not interested in providing the update or status.

I will now need to hire a professional consultant to do a job.

I am telling this, it's been 2 months already I first requested.

Regards,

Chandan.

8292492094.

From: kajalaggarwal@supertechlimited.com [mailto:kajalaggarwal@supertechlimited.com]

Sent: Saturday, March 22, 2014 11:07 AM

To: Chandan Kumar

Cc: Shefali Gupta; Priyanka Sachan; Supertech CRM Team; aloksays@gmail.com

Subject: Re: Request for return of the booking amount of Rs 50k paid for Eco Village II, A2, 14th Floor, Flat No: 1401

Dear Sir,

Greetings of the day.

We regret that we are unable to meet our earlier committed time lines for resolution and would require some more time. We assure you that your case will be resolved on priority basis. So we would request you to please bear with us, we will get back to you soon.

Hope you find the above details as per your requirement.

Please feel free to contact for clarification, if any.

Thanks and Regards,

Kajal Aggarwal

Mob:7838787803

CRM Supertech Limited

Ph:+91 – 120 - 4572600| Toll Free: 1800 103 7676

Yours For Life| https://supertechlimited.com

On Thu, Mar 20, 2014 at 12:34 PM, Chandan Kumar  wrote:

Your deadline of this month's end is approaching so I just wanted to take an update.

Please make sure by then it's ready and resolved.

Thanks,

Chandan.

From: kajalaggarwal@supertechlimited.com [mailto:kajalaggarwal@supertechlimited.com]

Sent: Thursday, March 20, 2014 11:13 AM

To: Chandan Kumar

Cc: Shefali Gupta; Priyanka Sachan; Supertech CRM Team; aloksays@gmail.com

Subject: Re: Request for return of the booking amount of Rs 50k paid for Eco Village II, A2, 14th Floor, Flat No: 1401

Dear Sir,

Greetings of the day.

As per our communication held with last time I have informed you that we will intimate you once cheque will be ready.Please bear with us.

Hope you find the above details as per your requirement.

Please feel free to contact for clarification, if any.

Thanks and Regards,

Kajal Aggarwal

Mob:7838787803

CRM Supertech Limited

Ph:+91 – 120 - 4572600| Toll Free: 1800 103 7676

Yours For Life| https://supertechlimited.com

On Wed, Mar 19, 2014 at 11:50 AM, Chandan Kumar  wrote:

Hello,

Do I have any status update on this?

Please send the actual response and not automated please.

Regards,

Chandan

From: kajalaggarwal@supertechlimited.com [mailto:kajalaggarwal@supertechlimited.com]

Sent: Saturday, March 08, 2014 10:50 AM

To: Chandan Kumar

Cc: Shefali Gupta; Priyanka Sachan; Supertech CRM Team; aloksays@gmail.com

Subject: Re: Request for return of the booking amount of Rs 50k paid for Eco Village II, A2, 14th Floor, Flat No: 1401

Dear Sir,

Greetings of the day.

This is in reference to the below email  and our telephonic conversation held yesterday.Please be informed that we have already moved your case for the further process and the same will be done as per the timeline decided by the company.However we are following your case with the concerned department and wee assure you that your case will be resolved on priority basis.

Hope you find the above details as per your requirement.

Please feel free to contact for clarification, if any.

Thanks and Regards,

Kajal Aggarwal

Mob:7838787803

CRM Supertech Limited

Ph:+91 – 120 - 4572600| Toll Free: 1800 103 7676

Yours For Life| https://supertechlimited.com

On Fri, Mar 7, 2014 at 7:48 PM, Chandan Kumar  wrote:

Hi Kajal,

Based on our telephonic discussion today, you have assured that this case will be resolved and refund will be processed by end of this month.

Please try if it could be processed earlier.

Regards,

Chandan.

+918292492094

From: kajalaggarwal@supertechlimited.com [mailto:kajalaggarwal@supertechlimited.com]

Sent: Friday, March 07, 2014 6:40 PM

To: Chandan Kumar

Cc: Shefali Gupta; Priyanka Sachan; Supertech CRM Team

Subject: Re: Request for return of the booking amount of Rs 50k paid for Eco Village II, A2, 14th Floor, Flat No: 1401 Dear Sir,

Greetings of the day.

I have tried number of times on your number(08292492094), even I dropped a message but there is no response.So you are requested to call me on an undermentioned number.

Hope you find the above details as per your requirement.

Please feel free to contact for clarification, if any.

Thanks and Regards,

Kajal Aggarwal

Mob:7838787803

CRM Supertech Limited

Ph:+91 – 120 - 4572600| Toll Free: 1800 103 7676

Yours For Life| https://supertechlimited.com

On Fri, Mar 7, 2014 at 2:38 PM, Chandan Kumar  wrote:

Hello,

No, this reply is not satisfactory. I am getting the same reply from last 1 n half months.

I would like to request Shefali again to please look at the issue.

Regards,

Chandan.

From: kajalaggarwal@supertechlimited.com [mailto:kajalaggarwal@supertechlimited.com]

Sent: Friday, March 07, 2014 2:27 PM

To: Chandan Kumar

Cc: Priyanka Sachan; Supertech CRM Team

Subject: Re: Request for return of the booking amount of Rs 50k paid for Eco Village II, A2, 14th Floor, Flat No: 1401

Dear Sir,

Your case is important to Supertech, however, we will not be able to provide specific timelines of closure of request. We will however endeavor to fasten up the execution and provide you the resolution.

Hope you find the above details as per your requirement.

Please feel free to contact for clarification, if any.

Thanks and Regards,

Kajal Aggarwal

Mob:7838787803

On Fri, Mar 7, 2014 at 2:22 PM, Chandan Kumar  wrote:

Hello,

No body picking up the phone in the number given. And again 1 week passed and I don't have any update.

Will you please care to send me the status?

Shefali, requesting you to please look at this case. It's been a while and I am not being provided with any information.

Kind Regards,

Chandan.

From: Chandan Kumar [mailto:ckumar@infobitsolution.in]

Sent: Saturday, March 01, 2014 7:07 PM

To:'kajalaggarwal@supertechlimited.com'

Cc:'Priyanka Sachan';'Supertech CRM Team'

Subject: RE: Request for return of the booking amount of Rs 50k paid for Eco Village II, A2, 14th Floor, Flat No: 1401

Hello,

Fine, Please let me know as soon as you have an update. Waiting patiently.

Regards,

Chandan.

From: kajalaggarwal@supertechlimited.com [mailto:kajalaggarwal@supertechlimited.com]

Sent: Saturday, March 01, 2014 5:42 PM

To: Chandan Kumar

Cc: Priyanka Sachan; Supertech CRM Team

Subject: Re: Request for return of the booking amount of Rs 50k paid for Eco Village II, A2, 14th Floor, Flat No: 1401

Dear Sir,

Greetings of the day.

We regret that we are unable to meet our earlier committed time lines for resolution and would require some more time.We assure you that your case will be resolved on priority basis. So we would request you to please bear with us, we will get back to you soon.

Hope you find the above details as per your requirement.

Please feel free to contact for clarification, if any.

Thanks and Regards,

Kajal Aggarwal.

Mob:7838787803

CRM Supertech Limited

Ph:+91 – 120 - 4572600| Toll Free: 1800 103 7676

Yours For Life| https://supertechlimited.com

On Sat, Mar 1, 2014 at 5:11 PM, Chandan Kumar  wrote:

Hi Kajal,

Thanks. I do not have any problem for you taking more time.

Just please let me know, how long will it take so that I know:)

Regards,

Chandan.

From: kajalaggarwal@supertechlimited.com [mailto:kajalaggarwal@supertechlimited.com]

Sent: Saturday, March 01, 2014 2:45 PM

To: Chandan Kumar

Cc: Priyanka Sachan; Supertech CRM Team

Subject: Re: Request for return of the booking amount of Rs 50k paid for Eco Village II, A2, 14th Floor, Flat No: 1401

Dear Sir,

Greetings of the day.

We regret that we are unable to meet our earlier committed time lines for resolution and would require some more time.We assure you that your case will be resolved on priority basis. So we would request you to please bear with us, we will get back to you soon.

Hope you find the above details as per your requirement.

Please feel free to contact for clarification, if any.

Thanks and Regards,

Kajal Aggarwal

Mob:7838787803

CRM Supertech Limited

Ph:+91 – 120 - 4572600| Toll Free: 1800 103 7676

Yours For Life| https://supertechlimited.com

.

On Wed, Feb 26, 2014 at 4:20 PM, Chandan Kumar  wrote:

Hi Kajal,

Thanks for getting back to me. It's already been more than a month since I requested.

I must know the specific timelines or the status report.  Refund of just 50k should not be taking you so long.

Please provide details.

Regards.

Chandan From: kajalaggarwal@supertechlimited.com [mailto:kajalaggarwal@supertechlimited.com]

Sent: Wednesday, February 26, 2014 4:13 PM

To: ckumar@infobitsolution.in

Cc: Priyanka Sachan; Supertech CRM Team

Subject: Fwd: Request for return of the booking amount of Rs 50k paid for Eco Village II, A2, 14th Floor, Flat No: 1401

Dear Sir,

Your case is important to Supertech, however, we will not be able to provide specific timelines of closure of request. We will however endeavor to fasten up the execution and provide you the resolution.

Hope you find the above details as per your requirement.

Please feel free to contact for clarification, if any.

Thanks and Regards,

Kajal Agarwal

Mob:7838787803

• Forwarded message -

From: Chandan Kumar

Date: Sat, Feb 22, 2014 at 7:52 PM

Subject: RE: Request for return of the booking amount of Rs 50k paid for Eco Village II, A2, 14th Floor, Flat No: 1401

To: priyanka.sachan@supertechlimited.com

Cc: Anu Rani, aloksays@gmail.com

Hi Priyanka,

It's been a while and I don't have any update regarding this.

Can you please send the update status ASAP or let me know who should I contact further?

Regards

Chandan From: Chandan Kumar [mailto:ckumar@infobitsolution.in]

Sent: Saturday, February 01, 2014 7:59 PM

To:'priyanka.sachan@supertechlimited.com'

Cc:'Anu Rani';'aloksays@gmail.com'

Subject: RE: Request for return of the booking amount of Rs 50k paid for Eco Village II, A2, 14th Floor, Flat No: 1401

Ok. Thanks. Will wait for your reply.

Regards,

Chandan

From: priyanka.sachan@supertechlimited.com [mailto:priyanka.sachan@supertechlimited.com]

Sent: Saturday, February 01, 2014 4:15 PM

To: Chandan Kumar

Cc: Anu Rani; aloksays@gmail.com

Subject: Re: Request for return of the booking amount of Rs 50k paid for Eco Village II, A2, 14th Floor, Flat No: 1401

Dear Sir,

Greetings of the day,

This is in reference to the below email, please be informed that we have the discussed the case with the senior officials and have forwarded the case fur the further action.

Hope you find the above details as per your requirement.

Please feel free to contact for clarification, if any.

Thanks and Regards,

Priyanka Sachan

CRM Supertech Limited

Ph:+91 – 120 - 4572600| Toll Free: 1800 103 7676

Yours For Life| https://supertechlimited.com

On Thu, Jan 30, 2014 at 11:59 PM, Chandan Kumar  wrote:

Hi Priyanka,

Thanks for your reply.

But please note that, I or any member of my family have not received any refund cheque in the past. Can you please check it at your system?

therefore, we cannot send any cheque what so ever. Please check your system or send me the the courier detail.

Hope to get this amount refunded ASAP.

Thanks for your help.

Regards,

Chandan.

From: priyanka.sachan@supertechlimited.com [mailto:priyanka.sachan@supertechlimited.com]

Sent: Thursday, January 30, 2014 6:12 PM

To: Chandan Kumar

Cc: Anu Rani

Subject: Re: Request for return of the booking amount of Rs 50k paid for Eco Village II, A2, 14th Floor, Flat No: 1401

Dear Sir,

Greetings of the day,

This is in regards to the below refund request, please be informed that we have already couriered you the refund cheque at your residential address. So request you to please provide the original cheque so that we could process for the re-issuance of fresh cheque. Hope you find the above details as per your requirement.

Please feel free to contact for clarification, if any.

Thanks and Regards,

Priyanka Sachan.

CRM Supertech Limited,

Ph:+91 – 120 - 4572600| Toll Free: 1800 103 7676

Yours For Life| https://supertechlimited.com

On Wed, Jan 29, 2014 at 9:10 PM, Chandan Kumar  wrote:

Thanks Priyanka. Will wait for the same.

Regards,

Chandan.

mob:08292492094

From: priyanka.sachan@supertechlimited.com [mailto:priyanka.sachan@supertechlimited.com]

Sent: Wednesday, January 29, 2014 6:55 PM

To: ckumar@infobitsolution.in

Cc: Anu Rani

Subject: Fwd: Request for return of the booking amount of Rs 50k paid for Eco Village II, A2, 14th Floor, Flat No: 1401 . Dear Sir,

Greetings of the day,

This is in reference to your below email, please be informed that we have noted the below concern and has forwarded it for the further processing. So request you to please wait we will get back to you soon.

Regards,

Priyanka

• Forwarded message -

From: Chandan Kumar

Date: Thu, Jan 23, 2014 at 1:43 PM

Subject: Request for return of the booking amount of Rs 50k paid for Eco Village II, A2, 14th Floor, Flat No: 1401

To: crm@supertechlimited.com

Cc: Chandan k, aloksays@gmail.com

Hi,

I had a booking done on EcoVillage II on 22-05-2010, Block Name: A-2, 14th Floor, Flat no 1401. And I paid Rs 50, 000 as a booking amount via cheque no: 359095, HDFC bank, dated 22/05/2010.

Since I had to go oversees for my job and later we found there is a problem/case going on in Noida extension.

We could not continue this.

Therefore requesting to please deposit the amount paid towards booking in the following bank address:

Chandan Kumar,

Account No: 03941140020371.

HDFC Bank Sector, 62 Noida.

IFSC: HDFC0000394

PLEASE FIND RELEVANT DOCUMENT ATTACHED.

Looking forward to hear from you.

Regards,

Chandan.

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