Rustomjee Constructions

I had booked a flat in March 2009 in Thane with so called reputed builder named Rustomjee and the property name is Rustomjee Urbania (Acura Building). So it’s been more than 5 years now since booking the flat.

At the time of booking the possession date for the said building was April 2011. I made my agreement in the year 11th January 2010 and as per agreement the possession date was May 2012. So, it’s been more than 4 years for agreement now and the possession has been delayed by exactly 4 years (1460 days).

The possession dates kept on changing 4-5 times in last 1460 days. Now today is April 2014 and Rustomjee’s pathetic management is not in a position to give us any confirmed date for possession of the property. Rustomjee is literally torturing us and we are thinking of going to the consumer court. We have paid more than 96% of the total cost of the flat and we are even not getting tax benefit being, under construction property. We have been paying hefty EMI’s and interest to banks and some of us are also staying on rent. Many of us are literally frustrated and regretting their decision to book with Rustomjee. I will not be surprised if somebody from us commits suicide.

It is my sincere request to everybody not to book any property with Rustomjee at any location in Thane, Mumbai or Virar. You will be only losing your hard earned money and will be only buying frustration.

Please spread this message to every individual whom you know and who is thinking of buying property with Rustomjee.

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I had bought a flat in Rustomjee Urbania township, Thane project in 2009.

Possession date initially when I paid booking amount was April 2011. Later in agreement they changed to May 2012. Today its April 2014, still its nowhere near to completion. Its been 5 years, I don't get any benefit. No tax benefit since its an incomplete project, no compensation for the delay.

When we go to Rustomjee office, the staff behaves rudely. When I ask for compensation they tell we won't pay and the delay is due to raw material unavailability and some nonsensical justification.They will say its not their problem if we are paying huge interest on loan taken and rent paying for staying in rented accommodation for non-deliverability of flat on time.

They make agreement which won't create problem for them but they would levy fine on customers for delayed payment. They will charge astronomical charge for car parking. They are charging 8 lacs for car parking. All the owners in this project are repenting their decision of investing here.I won't be surprised if some owners will commit suicide!

All the owners are fed up the torture. If some advocate is reading this article please reach out.

PLEASE NEVER BUY RUSTOMJEE FLATS, YOU WILL REPENT.

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Bought this flat at Urbania, Thane in Atelier in February. It was told that the sale agreement will be signed in two weeks. After that all the staff has been making me run from pillar to post as nobody has answer for when the agreement is signed. In my view it must be illegal to hold the payment of the customer for so long without signing the sales agreement. Each staff blames another department, nobody feels sorry about the delay, instead blames me for not understanding their issues.

Staff is not courteous, nobody picks up their phones during office hours. They ask us to contact during office hours, if you call them after office hours. Even when they see the missed calls, they do not have minimum courtesy to call back the number. The builder appears to be in total mess - not organized well, doesn't have a responsible person who owns the issue as their own instead of blaming IT department or operations department. I do not know how difficult will it be get my money back as this is what I would like to do now as the builder has turned out to be totally un-trustworthy, not meeting commitments.

I am not comfortable with anybody, dealing with my money, who does not feel obligated to their commitments.

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