No customer service post sales

Review On Rustomjee Constructions, Mumbai

Bought this flat at Urbania, Thane in Atelier in February. It was told that the sale agreement will be signed in two weeks. After that all the staff has been making me run from pillar to post as nobody has answer for when the agreement is signed. In my view it must be illegal to hold the payment of the customer for so long without signing the sales agreement. Each staff blames another department, nobody feels sorry about the delay, instead blames me for not understanding their issues.

Staff is not courteous, nobody picks up their phones during office hours. They ask us to contact during office hours, if you call them after office hours. Even when they see the missed calls, they do not have minimum courtesy to call back the number. The builder appears to be in total mess - not organized well, doesn't have a responsible person who owns the issue as their own instead of blaming IT department or operations department. I do not know how difficult will it be get my money back as this is what I would like to do now as the builder has turned out to be totally un-trustworthy, not meeting commitments.

I am not comfortable with anybody, dealing with my money, who does not feel obligated to their commitments.

---