Purva = "XXXXXXX..."

Review On Puravankara Builders, Bangalore

First of all, thanks for choosing to read my review. You might be wondering why my title is such. The reason is that I couldn’t find a proper word in any dictionary which could match their service.

I had booked an apartment in Purva FountainSquare (PFS) without even seeing the model flat. This was in Jul-05. That was the kind of trust I had on Purva.

1. Mr.Sastry was working in their accounts department. I had parallel funding arrangement with my banker. Initially there were few delays in my instalment payments. This was due to delays by this man in handing over receipts (required by the banker for funding the instalment). I constantly checked with him whether I would be penalized for the delay. He assured me not to worry that if there was any penalty it would be mentioned alongwith the subsequent month's demand. I believed him. There were many delays like this happened.

   
   




2. The agreement mentioned that the apartment will be handed over by Jul 2007. Sometime in 2006 I received a communication that the apartment completion will get delayed by 6 months. Mr.Y.N.Rao explained why the delay was. It was due to someone slapping a legal case on Purva because they had constructed this project on Raja Kaluve. It was convincing. He also said that there will no compensation for the delay as the delay did not happen due to Purva. Hence, we thought it to be a genuine reason & agreed to his explanation.

   
   




3. 6 months delay meant that the apartment would be complete by Dec-07. We started visiting the apartment actively from Dec-07 but much to our dismay there was no sign of completion. The progress was so pathetic that there was no visible progress. During Mar-08, we were under the impression that since we have paid our instalments in time we would get the compensation as per the agreement. The compensation amount is paltry sum of 8 K. I call it paltry by comparing it with the rent I was paying + the Pre-EMI interest. When I enquired about the compensation, I was shocked to get an email from Mr.Kumar stating that I am supposed to pay 25 K as interest. It was devastating!  We were in rude shock to understand that because we have delayed our instalments we weren't eligible for compensation but instead need to pay interest.

   
   




4. Tired with the delay in completion of the apartment complex, I decided to sell my apartment. It was another nightmare. Purva squeezed 4% of the total cost & the price was decided by them! The price quoted was Rs.3, 590/- per sft, when there was no sight of a genuine buyer for Rs.3, 200/-. Somehow I managed to get a lesser quote (on my alternative email id) from their sales team. Mr.Praveen never cared for my request to look at this email. In fact this rascal started screaming on me & stated "it is my wish whatever rate I want quote, who are you to ask? You need to pay according to what I say". I requested telling that it was my hard-earned money. His response "Oh! you are the only person paid by hard-earned money, others' money is not hard-earned?". Is this the behavior one can expect by a company that is publicly listed? God should save the share-holders!

   
   




5. Interacting with Mr.Prem (Oh God, his designation is GM, After-Sales) to bring down the interest amount was another big pain. One meeting happened without hassles. This was when, he dropped the interest payable from 25 K to 20 K stating that he has shown leeway & was doing a favor to me! But complete scrutinization of every rupee charged by them & looking through my emails helped me to get it reduced to Rs. 16 K. Again here there was no leeway shown but the actuals. One thing to be noted here is Mr.Sastry had moved out of the organization. Hence, I did not have chance to get rid of the interest charges as he had mentioned that if there is any interest to be charged it will be clubbed in the subsequent month's instalment (refer to point 1 above). Mr.Prem escaped with ease stating that Mr.Sastry was no more in the company & there is no mention about this in my file. Man, this is an high end-to-end plan hatched by Purva so that they don't pay a penny as compensation but squeeze customer's balls to pay interest. It was a hard time for me to make Mr.Prem to agree to relook on the interest charges. He was not even interest to meet me.

   
   

Purva is highly incapable to manage & deliver large projects on time. PFS is still under construction, Purva will take at least 1 year more to complete this project. They are good to construct 10-apartment complex. After all this horrifying experience I realized my biggest mistake in my life. Booking an apartment with Purva was a disaster.

Well, this experience has made me a little more sharper on how to interact with a builder.

My interactions with several friends make me realize that some of the good builders in Bangalore are Prestige, Rohan & Mantri.

Friends, never drain your hard-earned money on junkies like Purva. Actually, I have tried to keep my horrific experience as crisp as possible. If you need more details please feel free to write to me.

Regards,

Krishna

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