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Value Your Money? Stay AWAY from Purvankara.

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Value Your Money? Stay AWAY from Purvankara.
Jan 05, 2014 10:21 PM 30932 views

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I wanted to share my horrendous experience with this project. We stay in Purva project which was a second sale hence we did not go through any pains of delay, behavioral issue of Purva directly.


We thought of investing in another apartment and we initially selected Skylark Ithaca but this project had an issue of high tension lines hence we dropped out. We came across this Westend Project and visited the site at around 11am on the second day of soft launch. It was our misfortune that we fell in the trap of the Sales Executive, Mr Santosh and signed an EOI and gave him the booking amount.


And then started the CAT AND MICE game. Both me and my husband were supposed to be out of India from mid Dec to mid Jan. We kept calling Mr Santosh about pre launch, flat selection etc and every time he kept saying it is next week. Finally the pre launch happened and in 15 mins we sent our choice of 2 bed room flat( we were being constantly threatened by Mr Santosh that any delay in response may make us loose our choice). What happened after that is as below:


1.We were told that allotment is as per EOI no and that no will be communicated to us. Between 15th Dec till date we don’t know our EOI since Mr Santosh maintained deep silence post pre launch


2.Though we had expressed interest on the 2nd day itself, seems our EOI no was down below the chart and all 2 BHK got exhausted. However as highlighted already no one knows what is our EOI no


3.We were coerced to take 3 bhk to which we said no. We even faced situation wherein we were told at 12 in the night to respond with choice of our flat else it would be taken.


4.When we inquired why we are being harassed this way despite booking so early, Mr Santosh with an air of pride told that we have received very good response hence management decided to convert 2 BHK to 3 BHK. So basically we were fools to have booked during soft launch.


I escalated this case to CrM department(Ms.Jeena) who obviously did nothing. I got a call from Mr Ajay - GM, sales, who promised to look into the case and has been ”looking into it since last 15 days with of course no outcome.”


Today, I think this is a blessing in disguise that We did not get the flat in this project, if people become so high headed on receiving good response to the project and treat customers as beggars, I am not sure what would happen when the project passes through litigation problems and delays and the customer requests a response.


I cannot express the extent of unprofessional ism and attitude that has been exhibited by the sales and crm team of Purva. Today, I am ashamed that I stay in a Purva Project. My note is lengthy but I wanted to warn all the people who are trusting Purva to think twice. You do not know how ugly their face can be when you are in problem.



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Brand Response

Dear Customer,
Greetings from Puravankara!
This mail is to keep you informed that we have read the review you have posted in www.mouthshut.com about your experience with us.

We sincerely regret the inconvenience caused to you.
We at Puravankara would like to address your concerns as soon as possible and hence request you to kindly share your contact details along with Project name & apartment number with us.
Looking forward to hear from you soon.
Warm regards
Team Puravankara

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By: Puravankara_Corp | May 30, 2014  07:52 PM Comments 0

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