Letter to the Chairman:
After waiting for a very long time, I thought it is time to bring to your attention about the agony and wait that we as a family have been going through over the last couple of months.
We have just lost faith and we had no other choice than attempting to write to you to explain the casual approach of your staff, the arrogance in speech, customer service which has been way below par and more importantly lying about commitments given time and again.
My parents, (both Senior citizens) had booked a flat at Pride Springfields, Bangalore and as per the letters being sent to us, the payments were done in utmost faith of having worked with a reputed brand like Pride. Our faith was shattered when we decided to go for the final registration and in the handover of the property.
On May15th, we had couriered the final cheques to your Pride office at Bangalore and requested them to have the registration on 20th May. On enquiry with Ms. Saritha and Mr. Ravikumar, we were informed that cheques were presented for clearing and they would need some time as the cheques need to be realised. My parents who stay in Chennai had travelled to Bangalore for the registration but had to stay back.
We were assured and promised that we would have the registration on the 27th, which we agreed.
When we call Ms. Saritha on the 26th, we got a shock of our life. We were informed that the cheques sent for clearing were not credited and hence the registration cannot happen. There was no initiative from your end to inform us till we had called.
We were thoroughly disappointed as my parents had stayed back only for this and had cancelled their tickets the earlier time. We informed Ms. Saritha that we could have given a DD if they had intimated us earlier.
Just to have the registration done on the 27th, my parents had to go to the IOB branch at Bangalore, take a DD for the required amount and they had to shell out a considerable amount towards DD charges. Every single penny has been hard earned by them and they being retired government officials felt let down as their pension money which they had saved is being spent for no fault of theirs.
What surprised the most again was that, on the day of registration which was on the 27th, Mr. Ravikumar returned back the cheques which we had sent on the 15th. These were the same cheques which was intimated to us as being sent for clearing. We were taken aback as how could cheques sent for clearing be handed over post almost 11 days. Probably, this happens only at Pride.
On the day of registration, my parents were promised by Ms. Saritha and Mr. Ravikumar verbally that we would have the possession of the property between 20-30 days from the date of registration. We had expected the possession atleast by the 30th June as promised.
As always, when I called Ms. Saritha, we got the answer which was not a rude shock to us. We were told that it would take 45 days and I am not sure on what should our reaction be. Frustrated, agonized, feeling let down, regret the decision on why we booked a property @ Pride, pathetic customer service and what not.
When we speak to your service staff and tell them that we would be left with no other option than to escalate to the higher authorities, they just seem to say - go ahead if you want to. We are least bothered about you.
We had no other choice than to write to you so that atleast you could empathize with us and understand what we have one through. Not a great experience for sure but looking forward that this plight of ours would be addressed and your staff be educated on how to be customer centric.
- Thank You! We appreciate your effort.
