I had a very bad experience booking the flat in cottage close project. unacceptable service and delay in construction for the
Pinnacle group Cottage Close site. Following the agreement, which we signed in January, we were promised possession of Flat within 20 days. after that again we were promised possession in march and then in the mid of April. However this has clearly not been the case, and over three months later, the work is yet to be completed. I have visited the flat on numerous occasions and have seen little to no progress in the construction work or cleanliness of the flat and site.
I am extremely upset with there service, and in particular the lack of communication and feedback from there end. I have called the site manager many times, but rarely get a reply or response from him or anyone else.these people don't even bother to reply or receive the call from customers, During booking I use to get 1000 of calls, but once all the payment is done and flat is booked no one responds, It is unacceptable for my phone calls to be avoided. As well as this, a few weeks ago, I stressed that I needed the flat keys urgently in order to organise the flat pooja on gudipadwa, as my relatives traveled specially for that. I was informed that within 1 week the flat would be cleaned and ready, however I visited the site a week later and found that nothing had been done. This is completely unacceptable.
The work and promises of completion from them are constantly being extended and it's unprofessional and inconvenient to make statements and promises to the clients which don't prove to be true. if u are looking forward to book a flat with pinnacle group than please dont expect honest and realistic date for possession untill the flat gets ready.
From looking at the site and flat, it seems that construction won't be completed until next year, which is ridiculous, as we were promised possession almost six months ago.
I have dropped the same message via mail to there customer care support but they too don't even reply. its a total waste of money, time and energy. I already wasted mine but hope this blog will save some one else. goodluck
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