Poor and ignorant staff

Review On Patel Realty, Bangalore

Patel Realty has poor staff in place and I experienced it first hand when I approached them for a flat in Smondo 3. One of their sales agents briefed us about the flat and sent us a cost sheet. We finalised the purchase and approached a bank for the loan.

When the bank received the cost sheet, the parking charges were Rs. 25, 000 more. We were surprised since the original cost sheet stated it to be Rs. 1, 40, 000 and the cost sheet with the bank mentioned it as Rs. 1, 65, 000.

We approached almost everybody in the sales team and higher ups but that came to no use since they all dismissed it as a “clerical” error.

All their customer reps don’t understand Hindi or English and most of them have no sense of talking to their customers. Their answers range from “it happens”, “just a human error” to “you must have also made a mistake some time.” It is surprising that in today’s developed real estate market, we have a company like Patel Realty, who pays little regard to customers’ issues. Later, their sales agent admitted his mistake but nobody in the company took the responsibility of the error.

I asked them to bear the cost of their own error since my purchasing decision was based on the original coast sheet and not the modified one. Even after meeting a senior person from their management we could not get them to revert to the original cost sheet. Now, I have been forced to pay for a fault that isn’t mine.

The incident has shaken my faith in Patel Realty and I hope their treat their customers in a better way and take responsibility for their own errors.

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