Nitesh Estates - Bangalore Image

NEVER TRUST the brand name of Nitesh Estates

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Bangalore India

NEVER TRUST the brand name of Nitesh Estates
Nov 27, 2012 10:23 PM 7407 views

Customer Service:

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I will be more explicit in my review. March 2010 I booked my flat in Nitesh Flushing Meadows. The sales team are super courteous and proactive. They would not hesitate to make over seas call to me. At the time of booking I was promised that the handover of the apartment would happen in December 2011.


After booking the flat I was directed to the CRM team. The CRM team is the most hostile team I have ever come across in my life. In 2011 September when I came back to India I was horrified to see the extreme slow progress of the project. The structure was not even half way through. I was communicated by the Gretta Vinu, the CRM team head that there was some issue with the existing contractor and that they have changed contractor to RAMKY. She assured that the handover would happen in June 2012.


It is November 2012 and the project is no where close to handover. Now the CRM team in always unavailable. And talking to them is never a pleasant experience. Gretta Vinu the head needs serious lessons of what customer relation means. She is non reliable and arrogant to tell the least.


And this is not just my opinion but the opinion of all the customers who have interacted with her.


Now that the customers have made 90 % of the payment the attitude of Nitesh Estates has become hostile. The top management is never available for comment.


After 2.5 years of booking the project is no where close to completion . As per the sales clause Nitesh Estates should make a payment of Rs 5 per square foot as compensation due to delay. When asking for the same the top management told that they were not aware of the compensation. Neither is the work progressing nor are they making any decision on compensation.


My suggestion is that if you want to make an investment with this builder please evaluate your finances safely. Else you might land up in an unpleasant situation where you have to  pay EMI and also house rent for an indefinite time. Because once the money is taken there is NO COMMITMENT. Only vague talks !!


And a final word of caution  don't go by the BRAND NAME of Nitesh Estates. I am repenting for my wrong decision. So writing this review to help prospective buyers.


Make all evaluations before investing. And be extra cautious dealing with their CRM Team ( Gretta Vinu)


BETTER BE SAFE THAN SORRY.



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