Misleading builder, regret this transaction

Review On Marvel Realtors, Pune

I booked a flat in Marvel Fria phase 2 in June 2016. At the time building P had started construction while the others were  yet to start. I wanted one in the R building but they were awaiting permissions for the other buildings and assured me that it was just a matter of couple of months. Meanwhile they asked me for the token money and reserved it against a flat in P building since their CRM tool could not let them open other buildings for booking.

I paid the money with a note in the booking form that the flat needs to change to building R as soon as the required permissions are secured. 3 months down the line there was no sign of the said permissions so I approached them for cancellation in Oct 2016. They kept assuring me that they will refund the amount next month every time I called. I escalated to their director, Mr Karthick in May 2017. He acknowledged my first 2 calls and has stopped responding since. I have been following up on them to this day with no signs of a refund.

Apart from project delays the builder is also hiding access related issues. There is a dispute in the approach road and the current residents are also at loggerheads with no signs of a resolution.

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