Nice Little Cozy Service Apartment in nook of TNag

Review On Malles Constructions, Chennai

Newness: fairly new one about 2 years since it was intercepted, since then I have been checking in

Ambiance: Spartan, clean, elegant, just fine

Lobby: very minimal

Rooms: Studio rooms are meant for one person or at best a couple

Amenities: they have improved since their initial inception in terms of providing the toiletries, upkeep, housekeeping

What is missing:

• Linen: they must change the linen with fresh bed sheets, towels regularly at least after guests requests

  
  




• Air Conditioner: needs to be cleaned up with good aromatic spray for better ambiance

  
  




• First Aid Kit: sorely missing out in case of even minor emergency

  
  




• Laundry: must improve by any standard

  
  




• Front Office Staff: must not use the lobby as if it is their home premises or their own private living room. They need to be professional, carry the uniform, use those programs on TV that are of interest to the guests

  
  




• Piped music: soft, soothing or enchanting carnatic vocal in the mornings

  
  




• Restaurant: pathetic food quality

  
  

Office Manager: doesn't seem to be bothered about any of these repeating customer feedback that is placed on the book: Mr.Amal Raj: its high tim that you would be instrumental in either its upkeep or singularly responsible for its sad demise if the same trend is followed in not listening to the formal feedback emanating from the consumers

Potential: it has great potential to be numero uno almost like that of The Lotus/other better equipped service apartments if only the management either proactively or at least react to the above feedback in their own interest.

Tips: Its right at the corner of the main kodambakkam bridge and Periyar Salai of T nagar. Easily accessible to main Pondy bazar and T nagar.

Price: Just fine. Can give discounts to the regular consumers

Systems: pathetic; they need to improve on having an online system that automatically tracks the past experiences of the consumers, new consumers, billing details if paid by online portals such as cleartrip.

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