I had booked unit in lodha splendora Riverview on 28th Jan 23. At the time of booking the unit south facing and vastu details were not discussed in detail, when i enquired it was said that it's a east or north east facing flat etc.
I did booking by paying 1, 08, 000 instantly and i asked them to share cost sheet etc. Again i paid Rs. 3, 92, 000 in another two weeks time. Total 5lakhs is what I paid. I was told that this is a refundable amount ofcourse they can disagree now but it was made to understand that the initial booking amount is refundable.
CRN 2228167
Post booking and paying 5lakhs i realised that the unit is south facing and as i am Hindu, we don't consider the south facing flat as auspicious for us.
Also there is death in my close relative in a mean time.
So I decided not to pursue with booking and i started asking Aashima to swap or give me alternative unit with same configuration if available. She took time, so i visited lodha crown office and met her, she said that there is no alternative unit available. So i requested her to process refund. She told me to talk to service team. Today she said that refund is not possible and i need to talk to customer care team only.
I am not at all happy the way customer is being treated, at the time of booking customer is made to realise that our service is best but in case of issue or support they simply disown the customer.
Since I did booking recently, the ROC, registration, etc is still pending and is not done, it's still at very initial stage. I would request lodha team to consider this as booking cancellation request and refund my hard earned money which i gave to them.
I have requested but there is no reply from them. I am going to put a complaint in consumer forum if i don't get reply within a week's time.
Regards
Naveen
- Thank You! We appreciate your effort.
