Beware of the Interest charges & customer service

Review On Indiabulls Real Estate, Chennai

Hi, This is Vinoth booked an apartment in India Bulls Greens last year September 2015.

The only issue with India bulls is that the customer service post booking is pathetically bad and they never respond to the customers on time. Interest charged for late payment is unbearably high and they don't even bother to waive off even if the mistake is not from our end. In my case I have opted India Bulls Finance as loan partner and delay in their disbursement to India bulls builder has been charged on the customer and it is more than 18000. After following up like anything, they waived off 50% and the remaining interest amount is still in my head. When requested, they were very rude in response and first of all getting a response is like getting justice from our judicial system. Pathetically bad experience in customer service.

With India bulls finance, though it is their partner company and when asked it is any way internal and why cant you to waive off the interest as IHFL only delayed, the response is'They are isolated entity'. The actual reason for IHFL delay is that the builder didn't give us the required legal documents on time and dragged the same like anything. If the builder has given the documents for us to verify on time, both my payment and IHFL payments would have been on time. So delay is created by the builder and the interest charges should be borne by the customer.

Now last week I got a call from Builder saying that we need tor register for construction agreement. They are saying the registration should happen within 120 days and now it is already surpassed. These information they wont even say in advance. Only after deadlines they will inform so that the customer can pay penalty. 2 days back I dropped mail asked for the registration charges and how to adjust the dates to avoid registration penalty to Mr.Rakesh who takes care of finance. Till now no reply from that person and not attending the calls as well. As if we dont have any job, we need to call 10 times a days to this stupid person and he will take his time to respond and all the penalty should be beared by the customer. Rakesh is the same person who assured me earlier that the interest will be waived off completely and don't worry. After 5 months, he said only 50% can be waived off. Rakesh and his team is a complete non-sense team and the entire customer care team is waste. Never answers and solves the customer issues.

Verdict: If you have no work other than following up with the builder, you can buy. Else you need to lose hell lot of money towards charges, interest and penalty. Can't say fraud, but definitely you will lose money in all these names.

---