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Horrible, absolutely frustrating customer service.
Review On HM Constructions, Bangalore

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Anon002

Bengaluru India

1 Review

28 Followers

Horrible, absolutely frustrating customer service.

Dec 15, 2017 10:34 AM 15880 views

Customer Service:

Staff Courtesy:

Product Implementation Rate:

Renting out an apartment in a HM building is the most frustrating experiences I have ever had. They will not respond to anything on time. I was given the apartment in a horrible condition with none of painting or cleaning done as they had promised. Several things broke down in the apartment and they weren't fixed on time despite several emails and calls. It has been nearly 6 months and I am still making phone calls to these people every day to find out if my issues will be fixed.

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Useful (61%)

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Brand Response

Hi,
We have recently associated with MouthShut to connect with customers through the forum and address their concerns.
HM truly understands and values every relationship with our esteemed customers. We by far do not categorize our customers as either a tenant or owner. However, while doing so there could be probability of missing on the timelines given which may cause inconvenience to the customer. HM in all such probabilities keeps the customer communicated. The actual root cause of the problem could take a little longer than anticipated, however, communication remains the important key factor behind this.
While we have been attending to the requests and are getting closed one by one, we have also kept them under observation so that you do not experience any difficulty at a later stage. I hope this has been highlighted always in our communications to you.
We are happy that this has been admitted by you in the right way and we are obliged about the acceptance. You may please feel free to contact Ms. Chaity at chaity@hmconstructions.in , who will definitely help you in resolving your grievances.
We wish to keep all our customers informed as we are aware that “Challenges are Evident “.
Regards,
CRM Team HM