Poor customer oriented service

Review On Gopalan Enterprises, Bangalore

Gopalan enterprises prepares its sale agreements which are practically single sided. A customer cannot claim any penalty from gopalan enterprises for any delay on their part but customers are liable topay penalty at 2% per month even for delays which are not caused by customers but gopalan enterprises.

In one of their projects, there was a delay in home loan sanctioning because of clarification sought by bank towards one case pending on the site where project is ongoing. Gopalan enterprises took 1 month to provide the documents (that too only a few) which delayed the home loan sanctioning process. And then gopalan enterprises forced their customers to pay 2% per month penalty claiming that customer could have gone to other banks and why this bank did not verify it earlier. But gopalan enteprises never provided any written document for this case in their property document file which is provided to bank - for that matter every bank.

In the above case couple of their customers complained at the said bank about the case due to which many other customers were forced to pay penalty as this cause a delay. The customers who complained against gopalan as act of revenge, cancelled their bookings later.

Gopalan enterprises purposefully delayed the process by providing documents late to bank to extract more money from their customers to recover the money lost due to selling the flats at lower costs. When customers try to discuss this, they are totally arrogant, including the owner mr. Gopalan who is supposed to be very considerate.

Also in their schemes, the ceiling height provided is much lesser than normal - less than 9ft. Also in their sale deed, though balcony belongs to the flat, they include it under common areas. So contrary to the picture that gopalan enterprises is very nice builder, they are totally cheats. I would never recommend gopalan enterprises in future again though i am staying in one of their projects.

Do not go to gopalan enterprises better go to a smaller builder, atleast you get cheated at lower cost.

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