Harassment from DLF to customer

Review On DLF Group, Bangalore

I am writing this review as a result of harassment from DLF Bangalore more specifically Maiden Heights. My story starts after booking a flat in DLF. Person at DLF failed to give me all the required documents including brochure. Since DLF holds a reputed name I booked the flat with a trust and then I applied for Bank Loan.

Bank sanctioned the loan and asked documents which in turn I asked the customer representative from DLF (Sumathi). I mailed her the list of documents required in December 2012. I followed up regularly and there was no response from them. At their customer care number for Maiden Heights no one picks the phone. If you are lucky enough someone will pick the phone and when you say that you guys don't pick the phone they will just say its not like that as if we (customer) are telling lie.

Now after a long mail chain they did not provided me with the documents bank asked me for long - till April 2013. You can see the professionalism at DLF. In turn I was getting a response that DLF does not issue such letters. (Undertaking that they hold all original documents of the property).

Now they raised the demand letter for next payment and again it took another one month of follow up for the documents and there was no response from DLF. And hence I decided to go to DLF office where I got the letter in no time which meant DLF was playing a game - a cheating with customer care that they do not provide such documents. Due to all this circus I missed the payment date which was because of obvious reasons. Now after getting the documents my bank paid the amount within two days and I asked DLF to issue me original receipts and again there was no response in the mean time I got a contact Narsimah - senior to Sumathi which tried a lot to provide me documents on phone but did not help me in actual.

Again I received the demand letter for next payment which adds the payment for the last one which I paid already. Again I mailed with the issues:

1. To give me updated demand letter excluding the last payment amount which I already paid

   
   




2. to exclude interest part as the delay was caused due to your non availability and since you did not provide me the documents in time.

   
   

Narsimah told that interest part can not be reduced because agreement says any amount paid after the due date will attract interest and that is true. But what if DLF has done all this, what if DLF has not provided me the documents how can I pay the amount.

I really don't understand a builder with a big reputation has no sense of professionalism, and can not understand concern of their customers.

I hope Mouthshut helps me out to provide a permanent solution for this. I really feel cheated with DLF and really frustrated with their behavior and responses.

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