Poor service quality

Review On Confident Group, Bangalore

I was interested in buying plots from Confident. I spoke to  property adviser Noor.I got his phone no from Confident website.I  wanted to see the sites in sarjapur road. Noor agreed to pick me up at  Total mall on Sarjapur road at 3PM yesterday(Dec 18). I went to the  total mall at 3pm as agreed and there was no one from Confident. I  called up Noor and he told me that his colleague will be there in few  minutes. Noor was supposed to meet me at 3pm but he did not bother to  call up and tell me that he could not make it and his colleague would  meet me instead. I had to find this out by calling him. He did not have  the courtesy to inform me in  advance.

I waited till 4pm but nobody from Confident turned up.  I made many calls to Noor but every time he gave excuses saying that  his colleague would be there in few minutes to pick me up. After few  calls, he did not respond to my calls. During the 1 hour I was waiting,  Noor did not make a single call to me. I was waiting in total mall for  more than an hour. After 4pm, I got a call from a lady from confident  saying that the person who was supposed to pick me up was waiting for  another customer at Silk board junction and it would take another 20  mts.She told me that I have 2 options - to wait for 20 mts or leave. I  decided to leave as I realised that nobody was coming to meet me at  Total mall even after 1 hour delay and Noor and the lady were only  telling lies instead of accepting that there was some goof up from their  side.

I will definitely tell my friends and contacts to avoid Confident.

---