Worse buying experience

Review On Confident Group, Bangalore

Reading mixed reviews about confident thought I would write this one based on my genuine buying experience. I am quite honestly surprised by a good review of confident.

It was a nightmare for me to get my money back about a year back when one of their projects went out of control and they simply couldn't get things such as approvals done on time.

When I enquired about the delay they simply didn't have a good reason and said all they could do at this point was to process my refund.

I was ok with that since it sounded fair. My nightmare started then. I was asked to meet someone in accounts who can start the process and keep me posted. This incompetent person never got back to me even after a month.

When I started following up regularly almost twice or thrice a day he finally sends me details of the refund which is to suit their needs and requirements. I was this guy spoke it gave me quite a bit of confidence I would get my money back on time.

The refund process is very tricky as I couldn't check and it is by no means transparent.Finally after lot of fight, argument, begging and legal actions I got my money back after a year. Sincere piece of advice, just stop messing around with poor customers, they also have same needs as the company with the money. The hard earned money is for their kids future, medical needs and for running family and not being prompt with refunds is unprofessional.

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