I have purchased a flat(2018 booking) at Casagrand Smart town in Chennai, and I cannot stress enough how disappointed and frustrated I am with the entire experience. This review serves as a cautionary tale for potential buyers, as the builder has engaged in deceitful practices, failed to deliver on promises, and left us in a state of utter helplessness.
First and foremost, the builder's promise of timely handover was nothing but a facade. Despite paying the full amount and eagerly awaiting the completion of the project, the handover date has been continually postponed without any valid reasons provided. It has been an endless cycle of excuses and false promises, leaving buyers like myself in a state of limbo. The lack of transparency and accountability in this regard is deeply concerning.
To make matters worse, the builder concealed a significant issue regarding the patta, which is crucial for the registration process. This deliberate act of hiding vital information from buyers is a clear indication of the builder's unethical practices. The patta issue has created numerous obstacles, preventing the registration of the property and leaving us without legal ownership rights. This deception is not only infuriating but also puts our investments at risk.
Furthermore, the customer relationship management(CRM) team at Casagrand has been non-responsive and unhelpful. Despite numerous attempts to seek clarification, updates, and resolution, our queries have been met with silence. The lack of communication and disregard for buyers' concerns only adds to the frustration and feeling of being cheated.
Even the customer care department has been unresponsive and unsympathetic to our plight. It is disheartening to see how the builder's support systems are failing to address our grievances. The negligence displayed towards buyers' concerns is a clear indicator of the builder's disregard for customer satisfaction.
Based on my experience, I strongly advise against purchasing a flat at Casagrand Smart town or engaging with this builder. The entire ordeal has been a scam, with false promises, hidden issues, and a complete lack of accountability. It is evident that the builder prioritizes their profits over the well-being and trust of their customers.
I sincerely hope that my review serves as a warning to potential buyers, urging them to carefully consider their options and avoid falling victim to the deceptive practices of Casagrand Smarttown or any CASAGRAND properties. It is crucial to conduct thorough research, seek legal advice, and proceed with caution when investing in any property. Don't let yourself be lured into this trap.
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