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Brigade Gateway Review

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Brigade Gateway Review
Jul 08, 2009 02:28 PM 26496 views

Customer Service:

Staff Courtesy:

Product Implementation Rate:

This is from one of the unhappy customers of Brigade Enterprises Limited(BEL) who has participation in their Brigade Gateway project. This is a crook management and they are well aware of how to cheat people ’’legally’’. They have drafted the agreements with some of the clauses such as - - Rs.4/sqft will be paid as penalty for more than 6 months of delay. - No penalty will be paid for ’’force majeure’’. - Penalty will only applicable if there are no modifications to the standard specifications given by Brigade.(Modifications include adding an extra electrical switch also)


Brigade group has an army of shrewd marketing people, who will go to any extent, to keep Brigade interests. Having, said this, the loyalist person in Brigade, is only so loyal as long as they are getting salary from the company. With this rate, BEL will soon realize that they have built a fort of small competitors around them, who together can ruin BEL. I hope the Brigade management takes time to read this and get its damn act together.


As a customer, I am worried about Gateway project, because -(1) It is delayed for more than 18 months officially. The handover date was March 2007. There are still no signs of handover. Worst Mktg and worst professionally managed company. No wonder the stock is trading around 70s, while its IPO was priced at 390. So you can only imagine the hype that this company creates. But public / people are not dumb, sooner they will realize and Brigade will disappear in matter of years.


(2) While we purchased the property from Brigade, we were led to believe that it is a company that will never delay a project and is a professionally managed company. But, after 4 yrs of dealing with them, it is easy to deal with local contractors, but with BEL, they are professional cheaters.


I wish the ISO people who have awarded the customer satisfaction certificate to them should read this or contact people who are real customers in BEL and then decide if they still want to give them certificates.


I am very very very dissatisfied with Brigade and suggest people, who want to do any kind of business with Brigade to think twice!



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Comments on Brigade Group - Bangalore Review

I share and feel your pain brother! Professional crooks in suits indeed!!

By: kdthirum | Jul 08, 2009 08:17 PM

Same story repeats itself in Brigade Metropolis. We are in the same boat. In Gateway, the houses are squeezed in the corner and the space for Mall, hospital, school, lake is given as if the residential flat owners are of no important. While in Brigad...e Metropolis, the house sizes (the bedrooms) are so small that they give a feeling of these low budget houses. And imagine the cost we are paying for these houses.  Read More

By: coolyuuv | Jul 08, 2009 10:38 PM

Taarikh pe Taarikh, Taarikh pe Taarikh pur ''apartment'' nahin mila - Mila to sirf Tarikh.''

Date after Date and Date after Date but didn't got the apartment. What I got was only Date?

This was one of the famous dialogue of Sunny De...ol in Damini movie. Same story gets repeated in real life - There are dates after another date with no sign of Brigade Metropolis possession date.
As per my agreement the apartment was supposed to be delivered by Sept 2007 but now officially the project has been delayed by two years (Sept 2009). Officially it's two years but technically it's five years. I booked the apartment in Pre-Launch offer and was informed by Brigade marketing executive that hopefully we will launch the apartment in next 2 months and you should get the apartment in next 2 years. Ok, it was my first apartment and I was a fool who fell into those sugary words.

Last official communication (mail & letter) from Brigade was in Sept 2008 that project has been delayed for 12 months due to shortage of cement, sand and labour. Since then there has been a silence from Brigade Executives and there is no further official clarification as why the Project has been further delayed? Now the forums and word of mouth has become source of ''official'' communication channel.

Is shortage of Sand, Cement and labour the real cause of project delay or this has become a habbit of Brigade?

Now let's explore whether shortage of Sand, Cement and Labour are real cause of delay. It can be partial reasons for the delay may be for few days but certainly not for two years.
If there are real shortage of resources then
1) Why did Brigade started Phase 2 booking?
2) Why did Brigade started booking of commercial areas?
3) Why did Brigade started booking of other projects (Brigade Metropolis, Brigade Petunia, Brigade PalmSprings, Brigade Paramount)?

It's greed, greed and greed.

If there are shortage of resources then complete projects which you have committed
  Read More

By: naman1962 | Jul 09, 2009 12:44 PM