They are building a new community in Kodichikkanahalli named "Onyx". While initially contacting him before purchase in January 2017, the sales guy named Venkateshvaralu(7022265143) said everything will be completed by May 2017. This promise stayed true till March 2017 until the loan was processed and payment was made. Staffs in their HSR office Rajesh(9880075756) and Prema(7022265146) and their MD Rajagopal(9900174555) also promised the same until the full payment was made.
From April 2017, they started showing doubts in the progress of the community which was very evident if you go visit the construction. In May 2017, they stopped responding to calls and question on possession of property. They just give a blunt response telling tiles are not yet ordered and asking us to contact MD for on the completion date. The MD who is always available before sale, seems to be 100% busy and not even have 1 min of free time to spare to customers after sale.
Also be very careful with the documentation(Sale agreement etc). They have the tendency of sending a draft copy and making slight manipulations with date and conditions in the original when we go to their office to sign the same. Make sure you read the entire document carefully in the original printed one as well.
Post May 2017 everytime we managed to get hold of the MD or other staffs they promise it will be completed within 1 month and even today(Apr 2018) there is not much progress in the community and best guess is, it will take another 6 months.
Around Mar 2018 times, Rajesh met us and asked us to go for registration promising that everything will be completed by end of Mar. He also said they have some cash crunch and if we register bank will release some money to them and with that he will get the elevator work atleast completed with that Money. Its almost May 2018 and elevator work is still not started(we were told it will take one month from the time installation begins to complete it).
Even after registration we are still not handed over with the keys. If we ask why, simple response from Rajesh is "Talk to our MD". Which is after paying full amount without any due and also registering, we have to beg the MD Rajagopal for our keys. As though he respects the customers so much and receives the call immediately or calls back immediately.
Even during registration, we were asked to be at the sub-registrar office at 10:30am sharp and the MD will be there at the same time. We were made to wait till 12:00pm and this MD came slowly talking on a phone signed and went off. There was no apology or guilty feeling for coming late and this is the guy who says we respect our customers.
The response/communication from MD and staffs are very very poor and unable to reach most of the time. Work is completed only for the few houses which are booked and paid. Rest all common area work including amenities is still pending and they say the property is'READY TO MOVE IN'.
Customer Service - Poor
Proposed Date - Poor prediction
They have a good strategy of showing one of their completed projects near RTO office(Elite Grandeur) and say Onyx will be better than that but I would suggest to wait until the project is fully completed and you can actually see ppl moving in. Don't believe all the sweet words along with false promises these guys make. Just wait until the property is fully completed and check the quality of their work yourself. Talk to a few people who have moved in and then pay the Advance
Their Ready to move in Property Onyx as of July 2018:
https://youtu.be/XgU-PuGxjws
- Thank You! We appreciate your effort.