I am one of the 36 customers from CRR. I booked a villa in June 2012 and its nearing completion finally. Though my villa is almost completed the amenities would take atleast another 3 months. We owners of CRR have formed a group and we did put across our concerns over to their management in Nov 2013. We no longer communicate with Mr.Manoj . They did restructure their organization and we are left with options of communicating with their customer support executive or email their support team. I will summarize my experience.
Villa booking: June 2012
(Expected completion set: April -> May 2013)
Loan sanctioned: Nov 2013
Slab completed:Jan 2013
Registration:
Feb 2013
Brickwork completed: May 2013
(handover postponed to september 2013)
November 2013
Owners of CRR formed a group and setup a meeting with the builder
There was a request from their management to give them 5 months to complete
(The revised hand over date March 2014)
For the first time they started focusing on amenities and started the club house construction.
December 2013
My flooring is completed.
March 2014
They did finish the RCC, brick work on almost all the villa's which were sold
The flooring work too picked by some pace.
In march we setup a meeting with the management once again and we were asked to release 5% of out final 10% of the outstanding amount so that they can expedite their work.
We were asked to pay extra for STP other wise they were to build a septic tank.
The owners did not want to add any further delays to this project and have collectively taken a decision to compromise and pay 40K just to ensure that we don't pollute the ground water. They started the electrical, bathroom tiles, kitchen platforms, staircase granite tiles and the railing for villas where they have no issues with the payments.
We did miss few deadlines and the final handover date is now pushed to March 2015 .
Customer Experience: They did setup an office at Jubilee hills in 2013 with a customer support department. They neither exceeded expectations nor they were that bad .
Quality of work: We would rate it fair when we compare it with bigger projects by other reputed builders like Aparna, Aditya, Vasudeva, Jayabheri etc . But again its the price they quoted was far too less then other builders. In general the quality maintained is between 6->7 out of 10.
Timeliness: Yes, deadlines given were missed . Blame it on AP State agitation, Timely payments or lack of understanding / communication between the Sankalp Management and the customers.
Finance Team:Almost all the owners have released between 90 - 95% of the cost. We were asked to pay rest of the 5% with one last promise from them that they are going to handover within next 2 months. There were few disconnects w.r.t amount charged for service tax and VAT. The confusion was if it was applicable for the value mentioned in Agreement of Sale or the sale deed. The finance team has eventually collected the tax amount based on the value specified in the sale deed.
Amenities:STP -> Owners are sharing almost 80% of the cost. STP has been setup now and its likely to be functional this week.
Power backup: power backup for common areas and we need to setup our own interveters. When we asked for full power backup we were asked to pay 40K. We decided not to go with it consideringthe exyra overhead to maintain it. We will look for solar powwr backup once the association is formed.
Roads -> Road way has been leveled -> waiting for ground works to complete before the final black top
Water: They initially considered providing a acqua guard individually and its shelved now. Overhead tank construction is almost complete on top of club house. water testing in progress, There is always a thin line between giving a house great finish & doing a average job. I feel that they need to delight the customers & they got to realize the fact that customer delight and word of mouth is important if they are to grow in the market . It may be yet another project for Sankalp but for most of us build 1 home in their life time and we were not given that many customization options.
It looks some what optimistic from what it was earlier we are looking forward to wrap up and ensure that its a win - win situation.
To windup I will not rate it Excellent or Poor but its around 6.5 out of 10.
- Thank You! We appreciate your effort.
