I posted a SMS (FMM) @ https://mouthshut.com/mobilereview/olporqron/Tata-Indicom-and-photon-has-the-worst-customer-service-They-neither-understand-our-problem-nor-they-know-what-they-are-talking-about-Trying-to-get-rid-of-photon-but-they-are-not-de-activating-but-keep-sending-monthly-bill-for-not-using-
I got a mail from TATA (I am in Australia today), solving the problem. Here is the mail I received,
"Dear Customer,Greetings from Tata Indicom!
Thank you for contacting Tata Teleservices.
This is with reference to your I Solve complaint dated 21/02/2011 expressing concern over payment not posted for the Tata Indicom number 9282176360.
We value our membership relationship with you and sincerely regret for the delay in attending to your complaint. Also, apologize for the inconvenience caused due to the same.
We hereby confirm that we have received the payment of Rs.320/- on 17th February 2011.
We deeply regret the inconvenience caused to you and promise to provide you with superior and eminent personalized service.
(You being our Photon+ customer, can also get in touch with us on 1800-266-121 (Toll free). We shall be glad to be of assistance.)
You can also get in touch with our Nodal Officer Sripriya N on 9282236200,9244236200 in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.
Thanks and Regards,
Hari Priya
Customer Care TAMIL NADU
Tata Teleservices Limited
Ph: 4465558760"
Thanks MS and MSians for your support!
