Voltas 1.5 Ton 5 Star 185 ZYJ Split AC

My complaint was raised on 16th Oct 2022 for replacement of the compressor, its for 1.5 ton split AC. Almost 3 months crossed still the problem in not rectified, while logging the complaint they have promised that the compressor would replace in 10 days but now 80 day crossed, worst in customer service

I have called the customer care call center on daily to get the request update status. call executives don’t know or not have the case or complaint history of the case. Just reading the problem description, not maintaining complaint update history its very disappointing. Not happy with Voltas customer care service, No call backup, No status update of the customer complaints, No email response from concern teams. WARRANTY and GUARANTEE just a name sake, hearing that Voltas Sales counts are decreasing. in my lifetime never ever experienced such a worst service.

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The voltas ac was amazing and his cooling was best for the room size 10×12 and his powar Consaption was very low

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I have three Voltas Split AC 1.5 ton.

I think I made a mistake by purchasing them, because the after sales service of Voltas is extremely poor.

I lodged a complaint on 23 Oct 22 with the customer care service for servicing / rectification of the three ACs. The service engineers(servicing agency Supercool Aircon of Indore) did not contact me within 48 hrs as claimed by Voltas. I had to contact them. They came a few days after me contacting them, Serviced one working AC, and said the other two are defective requiring new PCBs. Then, for more than a week they did not respond after which I received SMSs from Voltas stating that both ACs rectified! When I protested to the Servicing Agency and Voltas, my complaint registration number was not deleted. Then, after another week or so, only one AC was rectified. I was told that the PCB for the other AC has not arrived. Then on 17 Nov 22 my complaint registration was cancelled and I received an SMS from Voltas stating that the customer was not responding and did not provide OTP. Utter lies. I had no choice but to re-register my complaint. I got a different registration number. All this while the customer care executives were most UNHELPFUL. Apart from parroting that they have upgraded my complaint to priority they could not do much. When I asked them that why was my earlier complaint cancelled, they could not provide a satisfactory answer. When I asked them, as to why they are not taking charge of the Servicing Agency who is providing incorrect feedback/ inputs, they could not do anything. One senior executive of Customer Care told me that he will call me in two hours with updated inputs. He never called back. The AC remains non operational even after one moth of registering the complaint. Today I was made to be'on hold' on the phone by Customer Care for about 28 minutes but no senior executive attended to me. Most disgusting experience.

I will never gain purchase a Voltas product.

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My complaint was initiated on 29/9/22 regarding replacement of my compressor in 2 ton split AC. Troika service center was interested in converting me to choose local compressor saying that tata company compressor will not be available. After waiting till 14/10/2022 , when I inquired for my compressor, they replied that my complaint was closed and they didn't bother to inform me even. So I raised complaint for this issue and explained the issue in detail. Customer care executive assured me to help. But with disappointment, today i got the message that my issue is resolved on phone. Infact noone has talked with me on phone. This is very pathetic service. Troika service center is interested in doing work against Tata and Tata is not listening to their customer. This is the reason why foreign companies are getting more business .. After sales service is very important..

Hope the higher authorities can understand my issue and my message.

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This is my second free service ac is good but there service is good for nothing I will not purchase it in future

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I hd purchased voltas 1.5 tone ac last month n hd installed it on my shop...it's being 1 month now my ac is not at all cooling n hd complaint many times bt nobody ws able to find d prob...now I want d replacement or I suggest everyone no to purchase volats product as it is d thrd class ac I hd ever seen...

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Azhar Thanks a lot did perfect job my AC is working properly now there is no leakage and it's cooling well. In future I will prefer only you.

Thanks again

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Very bad product voltas acno availabile technician and service center maneger are not call attend and no massages reply.. no parts able.. not goot talking in call attending not fast so

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I have procured voltas AC, but the after sales service in too bad, person too cheque from me for AMC service and said you don't have to care for anything we will directly come after confirming your availability, AMC Period is for one year 6 months have passed non of the AC service guy visited, I called the customer care regarding the same. He replied that we can't help you on this. Staffs are total cheaters they beg for money and once given customer will not be entertained. Please don't buy any product from voltas.

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I have purchased a Voltas split AC for my workplace. I have everything fitted already like the wire stabilizer and every single thing that needs to be there for an AC installation. I was just replacing the AC. But the service guy came to install the ac said that I have to purchase the new wiring ang stabilizer as well from them. Wire cost he told me 320/ feet or meter i don't remember but he told me wiring would cost around 4000 and in total he said the fitting would cost me around 7500. I did not have an option to install the ax from a local electrician because till the time Voltas engineer does not scan the code on the product. It won't be working. This is how I have been told by that service guy from Voltas. DO NOT BUY VOLTAS ACs. I have returned that AC to that store and bought a new AC from Hitachi. Working good on my existing setup. THEY ARE NOT TATA PRODUCT. #CHOR

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Voltas service is too poor. I am totaly disappointed to bye this product becouse service call no are not responding.

I got ever month service booking message but no idea about that booking.

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Recently i have purchased 1 ton split ac on 6 july2022 with in a week ac stop cooling and water leakage starts Now the product is under warranty and no one is resolving the problem neither the retailer nor the company Asm daljit singh is taking responsibility on the other hand he is denied the fact that retailer is not a part of company chain Standing ovation to him and voltas service .

Worst experience With voltas i will suggest you to buy any local company ac rather than voltas

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Superb cooling worth for money n I sleep every night very well ..love it very nice ac thanks voltas ??

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With due regards to the TATA group the Voltas AC is not fit for high temperatures like 40 degrees. The compressor stops to work, And during the season the technicians take atleast five to seven days to attend to the problem. Better to aviod Voltas AC .

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Date of purchase: 26/5/22

Date of installation: 27/5/22

Date of breakdown: 30/6/22

Date of complaint: 30/6/22

Issue of complaint: Air conditioner stopped working, showing error code “E6”

Date of inspection: 1/7/22

Inspection report: Possible PCB breakdown.

As of today, 13/7/22 the AC has neither been replaced nor repaired despite several requests on @myvoltas Tweeter handle. I also have requested voltas to take back the AC but there has been no resolution provided by the company.

I purchased the AC with my hard earned money for comfort in the hot summer that I could not enjoyed because of the poor quality product and service from Voltas. The AC has two major setbacks, one is the low quality components and workmanship, other being the unavailability of components that led to the breakdown in such a short period of time and long delay in service.

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I complaint about my ac on 2 july 2022 but not solved complaint number 22063015412 i am very angry plz never purchase any voltas product mob 9335290143 i purchase before 6 months my ac

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We bought this ac 2 years back and it started to create problems within a year. We are continuously calling to their customer care services and they are resolving our issues on phone only without even checking the ac. Worst ac with worst after service. They are fooling people who spent their hard earned money on voltas products.

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If you are looking for a value for money split AC, Voltas might be okay.

Voltas ACs are amongst the cheapest branded ac though slightly pricier than the less known cousins like MarQ and Llyod.

In trrms of electricity consumption they are average. Looks are great. Cooling performance is good.

Where Voltas ACs lack is after sales service. Company appointed service centres are not the best in the industry. Add to this that Voltas uses cheap plastic even or the inverter ACs, you might need the service centre for parts replacement.

Strictly avoid aluminium coil acs. Only look for copper coil or else you might see repeated gas leakage.

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Totally waist of money product performance is a big zero and customer care service is a disaster one of jitender of shalimar bath delhi is always ready to speak foul language with customer I will had taken service from him and he gives 3 month warrenty of gas but when it doesn't work I call him to fill gas again its in warrenty he speak so badly told me to report police and complaint of tata there and uses the foul language buying of tata ac is the money you throw in dustbin

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Poor quality... it's only 1.5 months used n outdoor has stopped working....... service is too late to respond

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