Voltas 1.5 Ton 5 Star 185 ZYJ Split AC

I bought Voltas Split AC last year, The product is good and I'm satisfied for the money I spent. After an year the gas completely discharged. When I asked the technician he says the gas will not discharge unless there is a leak.

1. I doubt the Voltas service for poor installation and expecting an issue just after the warranty.

   
   




2. When I raised a service request, the executive has no information of the charges. He asks me to call the regional service center for the charges

   
   




3. The Manager from Regional office 500090 says the Refill cost 4300 but they can do it for 4000.

   
   

If I dont question they charge 4300, if I question the service amount reduced to 4000. I don't think its professional any more

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Worst productand worst service . Please don’t buy it at any cost I really spend lot of money for repair

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Exciting and smooth 12yrs has been passed my 1 ton window machine is doing grt.. Jst it's penel is not working properly after 12 yrs.

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Not recommeded for anyone to buy any voltas product ... i hvnt seen worst service as well

Pls dont buy they will harrased you mentally

@voltascare

If i have any negative review point i can select that

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Worst after sales service... Tried to contact customer care many time no response and solution. Waiting from last 4 days technician not visited yet.

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I used voltas split ac from last 15 years. There is no fault till now. It coolsvery fast and low maintenance.

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Please don't buy Voltas product. Service agency themselves acknowledge that Voltas product has lasting issues.

I sent out a detailed email to Voltas about a troublesome experience I had to face and Agency MD called and spoke with me. I clearly explained him the issue. MD assured necessary action be pursued. But agency has 15 years of experience, still that agency is immature and unprofessional.

I am posting this in mouthshut so that you will be aware of things happening with VOLTAS and you will come to realize that there are better product than VOLTAS with caring service.

Email was.

Hi,

I had a very bad Voltas service experience this week with the "Chennai Cool Care" agency. Please read through the incidents that occurred and I request Voltas to take corrective actions on the agency.

I SPEND SOME TIME IN TYPING THIS EMAIL PROVIDING A DETAILED PICTURE FROM MY ROUTINE WORK SCHEDULE.

I REQUEST VOLTAS TO DO THE NEEDFUL TO AVOID SUCH INCIDENTS FOR ME AND OTHER CUSTOMERS IN THE FUTURE.

SR Request Number: 220XXXXXXXX and 2202XXXXXXX

Service Agency Name: "Chennai Cool Care"

Product: AC Voltas 1.5 Ton 5 Star Split Inverter AC

Customer Location: CXXXXXXXX, Chennai 600XXX

Day 1:

• Assigned Engg SIVXXXX(Phn 72XXXXXXXX) didn’t arrive on site.

• Instead Entry level(immature) technician came on site. Technician name was AiXXXX.

• I called(and struggled) 5 to 6 times to Engg SIVXXXX Phn 72XXXXXXXX to ask "why the assigned Engg didn’t arrive".

• He and Engg SIVXXXX were fighting with one another on phone call.

• Technician was lying to customer and was working very angrily on the Rs68000 Air Conditioner Machine.

• Water wash was done improperly.

• Technician found out that there is a gas leak(refrigerant leak) from the coils outside.

• Technician informed me that next day agency will send someone and resolve the leak issue.

• Technician requested customer to sign the forms without the service getting fully completed.

• Technician wasn't professional in handling the overall service and lacked training.

• I fell agency needs to give proper training to technicians and provide a checklist with Dos and Don’ts to achieve the service perfectly.

• Since it was Freon leak I didn’t touch or ON the AC after Technician left the site.

Day 2:

• Till 2:30 PM no one from agency called or arrived to look at the issue.

• I raised a complaint to Voltas Customer Care at around 2:30 PM

• New senior technician named "saXXXXX"(phn 98XXXXXXX) arrived on site at around 3:30 PM.

• Technician examined the issue and started working on it.

• But Technician didn’t bring enough Freon/refrigerant on arrival so had to go out again, fill the tank and come back.

• Technician solved refrigerant leak successfully.

• When asked about why gas leak "what's the cause?" Technician bluntly said "Voltas product issue"(Even the agency people acknowledge Voltas product are not good enough)

• I informed about the Day 1 improper job to the new technician and showed him the unusual protruding plastic plate seen from the front side of the AC.

• Technician said everything looked fine and he didn’t check whether AC was cleaned or not.

• Technician asked me for Voltas SMS photo so that he can get the happy code without customer approval.

• Technician was pestering for happy code even when I am not satisfied with the overall performance of the visit.

• Technician was saying if they didn’t get happy code their credit will get affected.

• I agreed with technician that I will use the AC for 1 day and speak to him about the performance.

• Technician left the site.

• Since Technician said all issues are solved, At 11 PM night time when I was free, I checked whether AC was cleaned properly and was working fine.

• I found out that soft coils inside the machine were bent and it looked very dirty inside.

• I felt Day1 technician worked angrily on my AC and damaged certain soft coils inside the machine due to inefficient in handling AC and he didn’t clean the machine at all.

Day 3:

• I sent unclean AC images in whatsapp to senior technician named "sXXXXXX"(phn 98XXXXXXX).

• Provided him the unhappy code and told him to close the request.

• Technician "sXXXXX" was asking for 30 min to come to site and perform a perfect AC wash & clean.

• I asked him why he didn’t check the AC properly on Day 2 visit and why he didn’t notice or solve the improper work done by the day 1 technician.

• I told him I can’t waste my time even 1 minute with this "Chennai Cool Care" agency people.

• I felt even senior technicians need training.

• "Chennai cool care” agency was calling numerous times to get the job done so that they can get the happy code.

• But I informed that the agency was not professional enough to do AC services or handle high cost equipment’s.

• I complained 2nd time to Voltas Customer Care.

• Still the agency called me and asked if they can send people to get job done so that they can get the happy code.

• I got angry frustrated and started shouting at the lady calling from the agency.

Customer Review:

• I am very busy in my day to day life with work etc.

• I had to allocate time from my busy schedule for technician Visit to check upon things.

• My AC is not an experiment instrument to play with unskilled and not professional technicians.

• I pay huge money to buy product so expect top quality work behaviour.

• My AC is not boot camp or training place.

• I totally lost trust in the "Chennai Cool Care" agency and started getting headache & frustration dealing with the "Chennai cool care" agency.

• Why World Class "VOLTAS" is engaging business with inexperienced and unprofessional agencies like this "Chennai cool care" agency.

• Voltas Customer Care assured back end team will investigate the total frustrating experience.

• Hope you take corrective action so that other voltage customers don’t experience the same trouble I went through.

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Voltas se behtar ac ho he nhi sakta main pichle 4 saal se use kar raha hu maine dosre company ke bhi ac lagwaye paisa bachane ke chakkar me lekin paisa barbaad howa.

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I own this AC, and I love it. Automatic temperature control is awesome. It has also turbo cooling feature.

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This ac is very effective and its is a LZC split AC . it is a very fantastic AC . it has a copper equipped copper condenser that will enhanced the performace of the ac . it has the better cooling capacity if we take this AC then it will cover almost 100 to 130 sqft area room. it cooled the room .it cooled the room even at 52 degree celcius.

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I bought new voltas ac 1.5 tonn on 13 June 2020and in one year that is in the month of Sep 2021the ac stopped cooling and when I called customer care they told me if mechanic comes that will be charged. How is it possible that new ac in one year will stop cooling. Please find my bill and the bill of installation.

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I bought TATA VOLTAS New Invertor Split AC 1.5 ton in May 2021, within 4 months the indoor unit starts leaking water I made a complaint same day, after 2-3 days one of their technician visited and start cleaning the indoor unit at that time AC was Switched ON after few minutes he inserted his hands inside the indoor unit while it was working suddenly I heard a noise like something broken inside the Indoor Unit when I asked him, he said by mistake the I touched the blower and it has been damaged. I asked him now what he said I will fix it by tomorrow please don't tell anyone about this. Since then he is not receiving my calls. somehow I arranged his senior contact number when I asked him he said he will get it fixed with in 24 hours. Its been a week now nobody came to fix it till now. A brand like TATA(Voltas) selling their product costlier than other brands and still providing service like this(Infact No Service).

Very unsatisfactory service.

Please think twice before buying any TATA Voltas product.

my first experience made LAST by TATA Voltas, will never recommend anyone for their product.

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At an affordable price with all quality features in it. The whole room gets cool faster. It consumes less electricity.

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Voltas split Ac I used past five years. Its gives amazing feel, its looks like a stylish.chillness spread through out room in a few minutes. I prefer to buy.

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No.1 air conditioner totally valued for money with affordable price best cooling and energy efficiency.The design and colour is superb.

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Compare the most helpful customer reviews of the best rated products in our Air Conditioners store. These products are shortlisted based on the overall star rating and the number of customer reviews received by each product in the store, and are refreshed regularly.

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This is a complaint for AC bought on June 8, 2021 .

Unit stopped working on 30 June, 2021.

Lodged complaint number 21070105408.

2 technicians visited, and left saying they are not able to detect the fault.

And we should register the complaint. This is the height of incompetence of your technical personnel.

Why are such technicians employed who can not read voltage meter. We were told that due to 260 voltage and stabilizer problem it has happened.

But both BSES person and stabilizer company technician refuted his claim and showed voltage reading as 220.

It seems they try to shed any responsibility in the name of high voltage.

The mobile number of your technician is 8510942274.

Again we were given an other number 798281850. The person on the other end was too rude. He said the part is not available and will not be able to provide. Better we should throw the unit out

Shocked with what he said, we again rang up customer care.

He said a senior will ring up back in half an hour.

No one rang up.

Again we contacted customer care. We were told senior will ring up.

No one rang up.

We are in flux now. What to do.

Our 30000 rupees is wasted in 20 days by buying a product of your company.

It's disgusting.

Please get it repaired at the earliest or replace the product.

Else we will be forced to sue in consumer court with all audio recordings we have in hand

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6 months before I ordered voltas Ac form amozon app

And its work properly.. and they give original products

Before buying online electronics appliances I am very worried about how product came

But when I buy form amozon my opinion totally change for online shopping

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Voltas is one of the best company . I am using their AC feom last 6 years . Its working well . I have window Ac . AC is very good its chilled everything with low capacity of electricity. I recommend to buy only Voltas Company AC . Dont o with cheap things with cheap prices .

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Voltas ac very bed service and after pay not proper service and AHMEDABAD perfect service contractor very bed not proper service

10000 rs pay and he ask 1 year varanty but with 1 month not prpper work

After pay 10000

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